Description & requirements Description Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated
Description & requirements Description Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated
General Information Location Greenville, SC Job ID 11550 Job Category Technical Support Agent Language Requirement English Description & requirements Description Are you passionate about cutting-edge
General Information Location Greenville, SC Job ID 11550 Job Category Technical Support Agent Language Requirement English Description & requirements Description Are you passionate about cutting-edge
Chat Service Representative
Portland, ME · Remote
$25 - $27/hr
This is a remote position. We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for
Quick apply
Chat Service Representative
Portland, ME · Remote
$25 - $27/hr
This is a remote position. We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for
Customer Service Representative
Amsterdam, NY · On-site
$16/hr
Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to
Customer Service Representative
Amsterdam, NY · On-site
$16/hr
Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to
Just a few of the Benefits enjoyed by PPIL employees... -Company subsidized premiums on Medical, Dental, and Vision Insurance -Up to 12 weeks Paid Parental Leave for eligible employees -Generous Paid
Just a few of the Benefits enjoyed by PPIL employees... -Company subsidized premiums on Medical, Dental, and Vision Insurance -Up to 12 weeks Paid Parental Leave for eligible employees -Generous Paid
Just a few of the Benefits enjoyed by PPIL employees... -Company subsidized premiums on Medical, Dental, and Vision Insurance -Up to 12 weeks Paid Parental Leave for eligible employees -Generous Paid
Just a few of the Benefits enjoyed by PPIL employees... -Company subsidized premiums on Medical, Dental, and Vision Insurance -Up to 12 weeks Paid Parental Leave for eligible employees -Generous Paid
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Quick apply
Crafting Brighter Futures for Families At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every
Flexible Chat Representative information
See salary details
$11.54 - $13.59
3% of jobs
$13.59 - $15.65
13% of jobs
$16.45 is the 25th percentile. Wages below this are outliers.
$15.65 - $17.70
23% of jobs
The median wage is $18.42 / hr.
$17.70 - $19.76
32% of jobs
$21.04 is the 75th percentile. Wages above this are outliers.
$19.76 - $21.81
6% of jobs
$21.81 - $23.86
4% of jobs
$23.86 - $25.92
1% of jobs
$25.92 - $27.97
12% of jobs
$27.97 - $30.03
3% of jobs
$30.03 - $32.08
0% of jobs
$32.08 - $34.13
2% of jobs
$11
$21
$34
How much do flexible chat representative jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for flexible chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.
What cities are hiring for Flexible Chat Representative jobs? Cities with the most Flexible Chat Representative job openings:
What are the most commonly searched types of Chat Representative jobs? The most popular types of Chat Representative jobs are:
What states have the most Flexible Chat Representative jobs? States with the most job openings for Flexible Chat Representative jobs include:
What job categories do people searching Flexible Chat Representative jobs look for? The top searched job categories for Flexible Chat Representative jobs are:
$20/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Transcom rating
5.5
Based on 18 frontline employees who took The Breakroom Quiz
388th of 454 rated business services
Job description
Description & requirements
Description
Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated Technical Support Specialist to join our growing team in Greenville, SC.
In this role, you won't just be answering questions-you will be at the forefront of digital customer support, leveraging AI tools to effortlessly engage with customers via chat and email. If you love critical thinking, technical troubleshooting, and making a meaningful impact in a fast-paced environment, this is your launchpad.
What's in it for YOU!
- Competitive Pay: $20.00 per hour, starting pay rate + monthly performance-based incentives
- Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office. No more being on your feet all day!
- Schedules Options: Shifts are Monday - Friday, 9:00am - 6:00pm ET (Will eventually expand to 24/7)
- Flexible Pay Options: Choose what works for you - Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
- Invest in Your Future: 401(k) investment options with employer match, plus paid vacation time
- Career Growth: Continuous skill development and clear paths for career advancement within a global company of 30,000+ experts
Join our Transcom Family as an AI Technical Support Email and Chat Representative at our Greenville, SC location!
In this full-time employee role, you'll support our client's customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment.
What we are looking for:
We've got an exciting career opportunity for you, if you can:
- Effortlessly engage with customers via chat or email, review information provided, ask probing questions, analyze, and isolate tech issues
- Provide patience and empathy to customers that need support with time sensitive technical issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
- Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
- Work independently with discipline and motivation to succeed in a call center environment where you work onsite
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
- Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
- Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
- Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Reasonable driving distance to the Greenville, SC site
- Able to work onsite for a full-time work week, with overtime opportunities, as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written communication skills
- Courteous and friendly with a high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
- Able to multitask applications while working with multiple customers
- Able to thrive in a fast-paced, time-pressured, dynamic work environment supporting back-to-back customer interactions
- Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
- Highly adept at working with a high frequency of conflict situations, as well as upset customers
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
- Able to use your hands to handle, control, or feel objects, tools, or controls
- Previous call center experience, preferred
- Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
- Experience with AI tools, preferred
Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!