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Chat Representative Jobs in Ohio (NOW HIRING)

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Stivers

Customer Service Representative

Columbus, OH · On-site

$18.50/hr

Customer Service Representative Pay: $18.50 /hr Hours: 8 AM - 4:30 PM Start Date: ASAP Looking for ... Responding to customer inquiries via chat and email with professionalism and empathy * Efficiently ...

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a ...

Sparkbit 360

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Customer Service Representative At Sparkbit 360, we believe that every brand has a story worth ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.

CFS

Customer Service Representative

Uniontown, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Representative): * High school diploma or equivalent * Previous customer service or call center ...

CFS

Customer Service Representative

Akron, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Representative): * High school diploma or equivalent * Previous customer service or call center ...

CFS

Customer Service Representative

Uniontown, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Representative): * High school diploma or equivalent * Previous customer service or call center ...

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All JobsChat Representative JobsChat Representative Jobs in Ohio

Chat Representative information

See Ohio salary details

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$32

How much do chat representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chat representative in Ohio is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.92 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Ohio?

The most popular types of Chat Representative jobs in Ohio are:

What are popular job titles related to Chat Representative jobs in Ohio?

For Chat Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Ohio look for?

The top searched job categories for Chat Representative jobs in Ohio are:

What cities in Ohio are hiring for Chat Representative jobs?

Cities in Ohio with the most Chat Representative job openings:

Infographic showing various Chat Representative job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $41,938 per year, or $20.2 per hour.

Sales Chat Representative

Cincinnati, OH

School Outfitters
Retail • 51 - 200 employees
Learn more about School Outfittersexternal

Full-time

Re-posted 3 days ago

Job description

Sales Chat Representative (Inside Sales)
School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment
Build a Career Where You Make an Impact Every Day
Why This Role Matters
We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.
What You’ll Own
Revenue amp; Sales Performance
  • Own an annual individual sales goal of $8 million or more.
  • Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
  • Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
  • Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.
Consultative Selling amp; Opportunity Development
  • Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
  • Recommend solutions that align with customer requirements and proactively address barriers to purchase.
  • Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
  • Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.
Customer Retention amp; Relationship Growth
  • Build lasting customer relationships that encourage repeat business and long-term loyalty.
  • Expand existing relationships and identify future projects and opportunities.
  • Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.

How You’ll Make an Impact
  • $8 million or more in annual sales revenue
  • Achievement or exceedance of individual sales goals
  • Improved quote-to-order, lead-to-order, and lead-to-quote conversion
  • Customer satisfaction and overall customer experience

What We’re Looking For
  • Bachelor's degree preferred.
  • Preferred 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
  • Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
  • Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
  • Demonstrated ability to build and retain customer relationships.
  • Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
  • Experience with AI solutions preferred.
Schedule
  • Monday-Friday, 9:00am to 6:00pm
  • No weekends or holidays

What You’ll Gain
  • Direct ownership of measurable revenue outcomes.
  • The opportunity to build long-term customer relationships.
  • A position where initiative and results are rewarded.
About Us
At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.
We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.
Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.
If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.
Compensation, Benefits amp; Work Environment
  • Competitive base + commission and bonus opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package
  • Onsite work environment (Cincinnati, OH)

Apply Today
If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you.
Apply today to start the conversation.
School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.

Apply