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Chat Representative Jobs in Ohio (NOW HIRING)

CFS

Customer Service Representative

Richfield, OH

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a ...

CFS

Customer Service Representative

Uniontown, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Representative): * High school diploma or equivalent * Previous customer service or call center ...

CFS

Customer Service Representative

Akron, OH

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Representative): * High school diploma or equivalent * Previous customer service or call center ...

Forward Air

Customer Service Representative

Groveport, OH · On-site

$21.50/hr

Mon - Fri 8am - 5pm The Customer Service Representative provides front-line support to customers ... Answer incoming customer calls, emails, and chat inquiries, providing accurate information and ...

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All JobsChat Representative JobsChat Representative Jobs in Ohio

Chat Representative information

See Ohio salary details

$10

$20

$32

How much do chat representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat representative in Ohio is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.92 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Ohio?

The most popular types of Chat Representative jobs in Ohio are:

What are popular job titles related to Chat Representative jobs in Ohio?

For Chat Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Ohio look for?

The top searched job categories for Chat Representative jobs in Ohio are:

What cities in Ohio are hiring for Chat Representative jobs?

Cities in Ohio with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,938 per year, or $20.2 per hour.

Client Service Representative

Electronic Merchant Systems LLC d/b/a Kurv

Cleveland, OH • On-site

$15.50 - $21/hr

Other

Posted 11 days ago

Job description

Client Service Representative

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.

Required Duties and Responsibilities:

  • Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
  • Provide customer assistance related to billing, statement or other transaction related questions.
  • Download essential mobile applications on iOS and Android devices for Kurv + product.
  • Analyze and resolve first level technical problems and issues.
  • Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
  • Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
  • Utilization of several different software and web-based systems
  • Participate in ongoing product and services training and effectively cross-train team members.
  • Other duties as assigned

Job Qualifications

  • One-year experience in a Customer Helpdesk environment.
  • Strong analytical, organization and planning skills
  • Able to craft clear and concise business related correspondence via email and chat.
  • Typing proficiency of 30-50 WPM.
  • Ability to adapt in a dynamic industry and work in a fast paced office.
  • Demonstrate effective problem solving skills
  • Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
  • Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Desired Skills and Experience:

  • Two-years experience in a remote support technical support environment.
  • Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.
  • Prior experience in Merchant Services or Electronic Payments Industry.

Job Benefits:

  • On the job training program
  • Casual business dress code
  • Excellent location near highways

Apply