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Customer Service Representative Jobs in Ohio (NOW HIRING)

NLB Trucking LLC

OH · On-site

$27/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

Domino's Franchise

Customer Service Rep

West Union, OH

$14.50 - $19.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Sila Services

Customer Service Representative

Niles, OH · On-site

$15 - $17/hr

As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing ...

Domino's

Customer Service Rep

Bethel, OH · On-site

$15.25 - $20.75/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's

Customer Service Rep

Batavia, OH · On-site

$14.75 - $20/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's

Customer Service Rep

Cincinnati, OH · On-site

$15.25 - $21/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's

Customer Service Rep

Georgetown, OH · On-site

$15.25 - $20.75/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Franchise

Customer Service Rep

Mount Orab, OH

$14.25 - $19.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Ravenna, OH · On-site

$14.50 - $19.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Bethel, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Franchise

Customer Service Rep

Batavia, OH · On-site

$14.75 - $20/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Franchise

Customer Service Rep

Georgetown, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Georgetown, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Franchise

Customer Service Rep

Bethel, OH

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Ohio

Customer Service Representative information

See Ohio salary details

$9

$17

$25

How much do customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Ohio?

The most popular types of Customer Service Representative jobs in Ohio are:

What are popular job titles related to Customer Service Representative jobs in Ohio?

For Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Ohio look for?

The top searched job categories for Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Representative jobs?

Cities in Ohio with the most Customer Service Representative job openings:

What are popular job titles related to Customer Service Representative jobs in OH?

For Customer Service Representative jobs in OH, the most frequently searched job titles are:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

CSR - Customer Service Representative

WyattWorks Plumbing

Wickliffe, OH

$15.25 - $20.75/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Jumpstart your career and join the #1 Home Service Company in Northeast, Ohio!

Your Role

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

We are looking for someone that is open to work between the hours of 10am - 6pm Monday-Friday. The schedule may vary with notice. We are open to Full time or Part Time with alternating Saturdays being mandatory. When you work a Saturday, you can choose your day off during the week!

Responsibilities

  • Convert incoming customer calls into booked service appointments.

  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.

Requirements

  • Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Passionate about WyattWorks Plumbing and loves the brand.

  • Bachelor degree or equivalent is a plus.

  • Engaging personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.

What we offer

  • Medical insurance premium 100% paid for employee and family

  • Retirement plan with company match

  • Paid holidays and vacation time  

  • Ongoing Nexstar training and support

  • No “On Call”

  • State of the art shop and office

  • Weekly/Monthly incentives

  • Weekly breakfast

What we ask for

Follow our 5 Core Values

  • Team Player

  • Goal driven

  • A Consider it Done attitude

  • Sense of Urgency

  • Do what is right