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Senior Customer Service Representative Jobs in Ohio

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Ohio

Senior Customer Service Representative information

See Ohio salary details

$11

$21

$33

How much do senior customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior customer service representative in Ohio is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Ohio?

The most popular types of Customer Service Representative jobs in Ohio are:

What are popular job titles related to Senior Customer Service Representative jobs in Ohio?

For Senior Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Ohio look for?

The top searched job categories for Senior Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Senior Customer Service Representative jobs?

Cities in Ohio with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in OH?

For Senior Customer Service Representative jobs in OH, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,628 per year, or $21.9 per hour.

Senior Customer Service Representative

The HC Companies

Twinsburg, OH • On-site

$18 - $25/hr

Other

Re-posted 15 hours ago

Job description

The Senior Customer Service Representative is a key customer-facing role responsible for managing high-priority customer accounts, supporting order fulfillment from entry through delivery, and ensuring a high level of service, accuracy, and responsiveness. This position serves as the primary point of contact for assigned Platinum-level customers and acts as a critical link between the customer, customer service, operations, scheduling, load planning, and other internal teams.
In this role, the Senior Customer Service Representative will manage complex customer needs, monitor order status, identify potential service risks, and proactively communicate updates, constraints, and solutions. The position requires a strong understanding of customer expectations, supply chain processes, shipping schedules, order flow, and fulfillment requirements. The successful candidate will be able to anticipate issues before they impact the customer, resolve escalations quickly and professionally, and coordinate cross-functionally to support on-time, in-full delivery.
This role also plays an important part in driving process improvement and operational excellence within the customer service function. The Senior Customer Service Representative will help monitor key service metrics such as order accuracy, on-time delivery, customer response time, resolution time, and backlog management. This individual will be expected to recommend improvements to systems, workflows, communication processes, and reporting tools that improve efficiency, reduce errors, and enhance the overall customer experience.
The ideal candidate is a seasoned customer service professional with strong order management, supply chain, and problem-solving experience. This person should be highly organized, detail-oriented, comfortable managing multiple priorities, and capable of building strong relationships with both customers and internal partners.
Here's a simpler version you can use:
Job Qualifications

  • 10-15+ years of experience in customer service, supply chain, order management, or operations.
  • Experience working with key customer accounts and resolving customer issues.
  • Strong understanding of the order process from order entry through delivery.
  • Ability to work with internal teams such as operations, scheduling, load planning, and sales.
  • Strong communication, organization, and follow-up skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Experience using Microsoft Office, including Outlook, Word, and Excel.
  • Experience with CMS, SalesPad, ERP, or order management systems preferred.
  • Bachelor's degree preferred, or equivalent work experience.

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