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Customer Service Representative Manager Jobs in Ohio

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

New

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

New

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH

$57K - $72K/yr

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

New

Amerivet Services LLC

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

New

Amerivet

Customer Service Representative

Lima, OH

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Ohio

Customer Service Representative Manager information

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers. They handle team training, performance monitoring, conflict resolution, and implement policies to improve service quality, often using customer management tools and metrics. The role requires strong leadership, communication skills, and knowledge of customer service standards.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Ohio? The most popular types of Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Manager jobs? Cities in Ohio with the most Customer Service Representative Manager job openings:
Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Team Lead

Wieland

Lima, OH • On-site

Other

Posted 3 days ago

New

Job description

Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.
Wieland's Cultural Values
Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.
Wieland is hiring a Customer Service Team Lead. The Customer Service Team Lead will be responsible for providing day-to-day leadership, coordination, and coaching for the CSR team while continuing to support customer accounts or advanced CSR responsibilities. Customer Service Team Lead will act as a first point of escalation and a liaison between the team and management. This role is located in Lima, Ohio and will be fully on-site.
Responsibilities
Customer Service Team Lead Responsibilities:
  • Lead daily workflow prioritization and workload balancing for the CSR team
  • Serve as first-level escalation for customer or internal issues
  • Coach, train, and support CSRs on systems, processes, and customer interactions
  • Monitor service levels, responsiveness, and quality standards
  • Support onboarding and cross-training of new team members
  • Partner with management on capacity planning and process improvement initiatives
  • Continue to perform CSR duties as assigned
  • Core Accountabilities of CSR Team Lead:
    • Mentor lower-level CSRs informally
    • Provide coverage support for other CSRs as assigned
    • Monitor individual and team performance against service level agreements, quality standards, and productivity metrics
    • Provide ongoing coaching, feedback, and corrective guidance
    • Participate in hiring, onboarding, training, and performance management
    • Escalate attendance, conduct, and performance issues in accordance with company policy
    • Escalate risks, performance concerns, and resource needs proactively
    • Oversee scheduling, workload distribution, and queue management
    • Ensure consistent application of policies, procedures, and customer service standards
    • Review customer interactions for quality, professionalism, and compliance
    • Identify recurring service issues, trends, or training gaps
    • Communicate operational priorities, updates, and expectations to the team
    • Act as a liaison between CSRs and CSR Management
    • Support cross-functional coordination with Operations, HR, and other departments as needed
    • Approves daily operational decisions within defined guidelines
    • Escalates policy exceptions and strategic decisions to the CSR Manager
    • Customer price review and commodity review.
Customer Service Team Lead Qualifications:
  • High school diploma or equivalent required
  • Associate's or higher preferred
  • Advanced CSR Experience (2 years)
  • Proficient / Basic Computer Skills (Microsoft Suite)
  • ERP / MRP System Proficiency
  • Strong customer issue resolution and prioritization skills
  • Strong communication and collaboration skills
  • Quality Awareness
  • Problem Solving and Root Cause Analysis
  • Cross-functional Coordination
  • Excellent Communication Skills
  • Continuous Improvement Mindset
  • Excellent Time Management and Adaptability
  • Attention to Detail and Accountability
  • Ability to lead and guide Team member

Qualifications
Joining Wieland's team gives you...
Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.

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