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Customer Service Representative Manager Jobs in Ohio

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland Group

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

$57K - $72K/yr

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Amerivet

Customer Service Representative

Lima, OH

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

AmeriVet

Customer Service Representative

Lima, OH · On-site

$15.50 - $21/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Ohio

Customer Service Representative Manager information

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers. They handle team training, performance monitoring, conflict resolution, and implement policies to improve service quality, often using customer management tools and metrics. The role requires strong leadership, communication skills, and knowledge of customer service standards.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Ohio? The most popular types of Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Representative Manager jobs? Cities in Ohio with the most Customer Service Representative Manager job openings:
Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative Lead - St Clairsville Main

WesBanco Bank, Inc.

Saint Clairsville, OH • On-site

$13.50 - $18.25/hr

Other

Re-posted 14 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Customer Service Representative Manager

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.

Essential Functions:

  • Excellent Customer Service
  • Identify Referral Opportunity
  • Leadership of CSR Line
  • Operational Control and Reporting

Essential Duties and Responsibilities:

  • Personally, models the standards of the Bank's Mission, Vision, and Pledge.
  • Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.
  • Assists in and completes reports related to Operations as assigned by Banking Center Management.
  • Develops knowledge of the Bank's products and services.
  • Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.
  • Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
  • Primary contact for customer issues and complex customer's needs related to CSR function.
  • Ensures security and dual control procedures as assigned by the Bank are met at all times.
  • Communicates pertinent information to the CSR staff in a timely manner.
  • Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
  • Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
  • Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

SUPERVISORY RESPONSIBILITIES

  • Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.
  • Charged with assigning and directing work, assists with coaching, training, and evaluating performance.
  • Addresses complaints and resolves issues relating to the CSR line.

Other Skills and Requirements:

  • Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
  • Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
  • Ability to write simple correspondence.
  • Sound mathematical and analytical skills preferred.
  • Must have excellent organizational skills and the ability to multi-task and to be flexible.
  • Ability to lift and carry up to 25 lbs.
  • Must be available to work all hours of operations.
  • High school diploma required.
  • Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.

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