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Customer Service Representative Manager Jobs (NOW HIRING)

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

CUSTOMER SERVICE MANAGER Journal Graphics | Portland, OR Position Summary Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer ...

Power Stop LLC

Customer Service Representative

Willowbrook, IL · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative will be responsible for ... Accurately enter and manage customer orders in the systems and ensure all details are correct, and ...

Wieland

Customer Service Team Lead

Lima, OH · On-site

Partner with management on capacity planning and process improvement initiatives * Continue to perform CSR duties as assigned * Core Accountabilities of CSR Team Lead: * Mentor lower-level CSRs ...

Amerivet

Customer Service Representative

San Rafael, CA

$18 - $24/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

Amerivet

Customer Service Representative

Lake Park, GA

$13 - $17.50/hr

To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our ...

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Customer Service Representative Manager information

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How much do customer service representative manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative manager in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What cities are hiring for Customer Service Representative Manager jobs?

Cities with the most Customer Service Representative Manager job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Customer Service Representative Manager jobs?

States with the most job openings for Customer Service Representative Manager jobs include:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR MANAGER

JOURNAL GRAPHICS

Portland, OR • On-site

$65K - $75K/yr

Full-time

Re-posted 12 days ago

Job description

CUSTOMER SERVICE MANAGER

Journal Graphics | Portland, OR

Position Summary

Lead a team of Customer Service Representatives, Planners, and Fulfillment Specialists to ensure a premium customer experience while driving growth and profitability, improving service levels, and optimizing order book productivity. This role is responsible for day-to-day operations and assists in strategy development with the goal of synchronizing the end-to-end workflow process.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Lead, develop, and motivate a team of Customer Service Representatives (CSRs), Planners, and Fulfillment Specialists
  • Influence the end-to-end process: Planning, Scheduling, Pre-press, Printing, Bindery, Packing, Shipping, and Mailing (if required)
  • Manage a small account base while maintaining high service standards
  • Align with leadership on scheduling and production priorities
  • Ensure outbound flow aligns with customer requests while meeting Journal Graphics' financial needs
  • Partner cross-functionally with Sales to support the full order-to-delivery process
  • Represent the Customer Service voice in execution capability and roadmap development
  • Oversee all projects and jobs, including schedule changes, production updates, and customer requests
  • Track jobs through production: review job schedules and monitor supplied inserts, cover wraps, and value-added services
  • Share job status updates during production meetings
  • Identify department efficiencies and drive solutions by encouraging best practices and cross-functional knowledge sharing
  • Follow all safety guidelines as outlined in the Employee Handbook

Competencies

  • Strategic thinking — problem solving, analysis, and innovation
  • Strong customer-facing and communication skills
  • Self-starter capable of working independently with minimal direction
  • Ability to thrive in a fast-paced environment with shifting priorities
  • Proven track record of driving operational excellence in supply chain, project management, and process improvement

Qualifications

Education

Bachelor's degree in Business (preferred) , Business Management, Supply Chain, Logistics, or a related field

Experience

  • Minimum of 5 years leading a team
  • Minimum of 7 years of customer service experience
  • Demonstrated planning and forecasting ability
  • 3 years of printing experience is required

Technical Skills

  • Proficient in Microsoft Office Suite
  • Experience with Monarch preferred
  • Ability to regularly use a computer keyboard and monitor