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Hourly Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Hourly Customer Service Representative information

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How much do hourly customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for hourly customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How to get hired as an hourly customer service representative?

To get hired as an hourly customer service representative, candidates should have strong communication skills, a high school diploma or equivalent, and experience with customer service or related tools like CRM software. Applying through company websites or job boards, preparing a tailored resume, and demonstrating problem-solving abilities in interviews are key steps in the hiring process.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What are the typical work hours for an hourly customer service representative?

Hourly customer service representatives often work in shifts that include evenings, weekends, and holidays to provide 24/7 support. Typical schedules may range from part-time to full-time hours, with shifts commonly lasting 4 to 8 hours depending on the employer's needs and industry standards.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.
More about Hourly Customer Service Representative jobs
What cities are hiring for Hourly Customer Service Representative jobs? Cities with the most Hourly Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Hourly Customer Service Representative jobs? States with the most job openings for Hourly Customer Service Representative jobs include:
What job categories do people searching Hourly Customer Service Representative jobs look for? The top searched job categories for Hourly Customer Service Representative jobs are:
Hourly Customer Service Representative jobs near you
Infographic showing various Hourly Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Hourly - Customer Service Clerk

Standard Motor Products, Inc.

Lewisville, TX • On-site

$14.75 - $18/hr

Full-time

Posted 28 days ago

Standard Motor Products rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Established in 1919 and traded on the NYSE, Standard Motor Products, Inc. (SMP) is a leading independent manufacturer and distributor of premium automotive replacement parts utilized in the maintenance, repair, and service of vehicles in the automotive aftermarket. Additionally, SMP provides customized solutions for vehicle control and thermal management products in diversified end markets represented by its Engineered Solutions segment.
Globally, SMP employs over 6,000 employees across nearly 40 manufacturing, distribution, and engineering facilities and offices located in North America, Europe and Asia. SMP sells its products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers, and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico, and other Latin American countries.
Description
The Customer Service Clerk will perform various administrative and clerical tasks to support and promote efficient departmental operations. This position requires a candidate that delivers excellent service standards and maintains high organizational standards.
Responsibilities:
  • Processing product returns credits, debits, denials and maintaining supporting spreadsheets
  • Sorting, matching, and distributing of daily generated credit memos and supporting documentation
  • Reception support, including phone coverage and guest intake
  • Providing commercial invoice and export documentation for customer orders crossing international borders
  • Preparing and mailing invoices and statements daily
  • Maintaining files and records both physically and virtually so they remain updated and easily accessible
  • Monitor stock of office supplies (paper clips, stationery etc.) and report shortages
  • Various clerical data entry and periodic customer contact center support
  • Perform other office duties as assigned

Qualifications/Skills/ Requirements:
  • Proficient in PC business applications such as MS Office. Word and Excel experience is required.
  • Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
  • High degree of accuracy with numerical data entry
  • Strong written and verbal communication skills are required
  • Candidate must be team oriented with a stellar attendance record.
  • Self-motivated individual willing and able to take initiative as well as work in team environment
  • Ability to multi-task and perform tasks which analytical in nature
  • Knowledge of MRP systems preferred
  • Associate's degree a plus

Direct Reports
This position does not supervise other employees
EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)
Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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