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Hourly Customer Service Representative Jobs in Ohio

Mark Rink.

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Customer Service Representative At Linked Light Pulse, we're not just a sales company; we're your ... Competitive hourly pay based on experience. * Opportunities for career growth and advancement.

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

NLB Trucking LLC

OH

$27/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

Group W Inc. / The Walco Organization

Be Seen First

Customer Service Representative

Streetsboro, OH · On-site

$23 - $26/hr

Customer Service Representative / Inside Sales Walco Organization Streetsboro, OH Walco ... Competitive hourly pay based on experience * Comprehensive benefits package (medical, dental)

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Hourly Customer Service Representative information

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How many hours does an hourly customer service representative work?

Hourly customer service representatives typically work between 20 and 40 hours per week, with full-time roles often requiring 35 to 40 hours. Work schedules can include evenings, weekends, and holidays depending on the employer's hours of operation and staffing needs.

What are the most commonly searched types of Customer Service Representative jobs in Ohio?

The most popular types of Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Hourly Customer Service Representative jobs?

Cities in Ohio with the most Hourly Customer Service Representative job openings:

Hourly Customer Service Representative jobs near you

Customer Service Representative (CSR)

Wetz Warehousing LLC

Marietta, OH • On-site

$12.50 - $17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Company:

Wetz Warehousing LLC (http://www.wetzcompanies.com/) is a leading provider of 3rd party logistics, advanced distribution, and value-add industrial services in the Marietta, OH area. We are looking for top notch talent to join our team.

About the Role:

The Customer Service Representative (CSR) in the transportation and warehousing industry plays a critical role in ensuring seamless communication between the company and its clients. This position is responsible for directing workflow, resolving issues, and providing accurate information related to transportation logistics and warehousing services. The CSR facilitates continual service improvement by collaborating with internal teams to enhance service delivery. Success in this role directly impacts customer satisfaction, operational efficiency, and the company’s reputation in a competitive market. Ultimately, the CSR contributes to building strong, lasting relationships with customers by delivering timely, professional, and effective support.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proficiency in basic computer operations, including Windows software and internet navigation.
  • Strong verbal communication skills with the ability to interact professionally with customers and team members.
  • Experience or familiarity with data entry and managing customer information.
  • Basic understanding of transportation logistics and warehousing concepts.

Preferred Qualifications:

  • Previous experience in a customer service role within the transportation or warehousing industry.
  • Knowledge of continual service improvement methodologies and practices.
  • Experience using customer relationship management (CRM) software.
  • Ability to work effectively in a team-oriented environment.
  • Additional training or certification related to logistics or supply chain management.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
  • Manage and update customer information and service requests using company computer systems and data entry tools.
  • Coordinate with transportation and warehousing teams to track shipments, resolve delivery issues, and provide status updates to customers.
  • Identify opportunities for continual service improvement by collecting customer feedback and reporting trends to management.
  • Maintain accurate records of customer interactions and transactions to ensure compliance with company policies and industry regulations.
  • Collaborate with team members to foster positive relationships and support a cohesive work environment.
  • Utilize Windows software and internet tools to access information, document cases, and communicate effectively.

Skills:

The required skills such as email and internet proficiency, computer basics, and Windows software skills are essential for daily communication, data entry, and accessing logistics information. Verbal communication skills enable the CSR to interact clearly with customers and drivers, ensuring they are understood and directed. Knowledge of transportation logistics and warehousing allows the CSR to provide accurate information and coordinate effectively with operational teams. Continual service improvement skills help the CSR identify areas for enhancing customer experience and contribute to process optimization. Building and maintaining strong team relationships supports collaboration and a positive work environment, which is vital for resolving complex customer issues efficiently.

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