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Contract Customer Service Representative Jobs in Ohio

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

New Flyer

Customer Service Representative

Delaware, OH · On-site

$15.25 - $20.75/hr

CSRs will collaborate with Contracts Specialist who will execute customer contracts. * * Provide ... The Customer Service Representative (CSR) will perform all the daily transactional activities ...

CFS

Customer Service Representative

Dublin, OH · Remote

$38K - $41K/yr

Customer Service Representative SALARY: $38,000 to $41,000, DOE SUMMARY ... Providing excellent customer service to contract holders, ensuring professional and efficient ...

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All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Ohio

Contract Customer Service Representative information

See Ohio salary details

$8

$21

$40

How much do contract customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for contract customer service representative in Ohio is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $26.30 per hour, depending on experience, location, and employer.

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.
What are the most commonly searched types of Customer Service Representative jobs in Ohio? The most popular types of Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Contract Customer Service Representative jobs? Cities in Ohio with the most Contract Customer Service Representative job openings:
Contract Customer Service Representative jobs near you
Infographic showing various Contract Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,243 per year, or $21.3 per hour.

Customer Service Rep II

Genuine Parts Company

Dayton, OH • On-site

$15.50 - $21.25/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

223rd of 415 rated retail wholesalers

Job description

SUMMARY
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
JOB DUTIES
  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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