ZipRecruiter

Log In

1

Customer Service Representative Evening Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Service Representative Evening Jobs

Customer Service Representative Evening information

See salary details

$9

$18

$26

How much do customer service representative evening jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service representative evening in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What cities are hiring for Customer Service Representative Evening jobs? Cities with the most Customer Service Representative Evening job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Customer Service Representative Evening jobs? States with the most job openings for Customer Service Representative Evening jobs include:
Customer Service Representative Evening jobs near you
Infographic showing various Customer Service Representative Evening job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Evening Shift

NORC at the University of Chicago

Wichita, KS • On-site

$17.98/hr

Full-time, Part-time

Retirement

Posted 9 days ago

Job description

Customer Service Representative - Evening Shift

Apply now Job no: 503936 Work type: Intermittent Location: Wichita, KS Capability Area: Call Center

JOB DESCRIPTION:

*Individuals who are Spanish-language proficient at a conversational level, are encouraged to apply for our Bilingual Customer Service Representative (Spanish/English) position.**

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:

  • the cost and access to healthcare,
  • the impact of higher education on the labor force,
  • and many other topics that inform social policy.

This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.

IDEAL CANDIDATE:

The ideal candidate for this role:

  • has good communication skills and basic computer knowledge,
  • enjoys speaking with people from diverse backgrounds and professions,
  • is looking for a flexible part-time working schedule, and 
  • is available to work evening hours, weeknights and weekends.

RESPONSIBILITIES:

  • Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
  • Administer survey using a pre-written script.
  • Record survey answers verbatim.
  • Maintain neutral and objective communication with respondents.
REQUIRED SKILLS:
  • Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
  • Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
  • Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
  • At least 18 years of age.
  • Legally authorized to work in the United States.
SALARY AND BENEFITS:

The pay for this position will be $17.98 per hour, which is based on geographic location.

This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

  • Telephone Interviewers working on the NIS project are eligible for an increase to their 403(b) account. NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $5.09 for each hour worked, and contributions will be made on a quarterly basis.
  • 403(b) Retirement Plan
  • Paid sick leave
  • Paid holidays
  • Paid orientation and training
  • Free counseling and referrals through NORC's Employee Assistance Program (EAP)
  • Discount programs - like travel and electronics

NORC's Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

WHO WE ARE:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Advertised: August 3, 2026 Central Daylight Time Applications close: August 12, 2026 Central Daylight Time

Back to search results Apply now Refer a friend

Whatsapp Facebook LinkedIn Email App

Apply