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How much do seasonal customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for seasonal customer service representative in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Seasonal Customer Service Representative, and why are they important?

To thrive as a Seasonal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and phone/email support tools is typically required. Patience, adaptability, and a positive attitude help individuals excel during busy periods and high-stress situations. These skills and qualities ensure customers receive efficient, friendly service, which is crucial for maintaining brand reputation during peak seasons.

How do Seasonal Customer Service Representatives typically manage high call volumes during peak periods?

Seasonal Customer Service Representatives often experience increased call volumes during busy times, such as holidays or promotional events. To manage these spikes, they use structured scripts, prioritize urgent inquiries, and rely on teamwork to ensure efficient coverage. Training and support from supervisors are usually provided to help new team members adapt quickly. Flexibility and strong multitasking skills are key to maintaining high-quality service under pressure.

What is the difference between Seasonal Customer Service Representative vs Customer Support Specialist?

AspectSeasonal Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; may require additional certifications in customer service or communication
Work EnvironmentRetail stores, call centers, or online platforms during peak seasonsCall centers, online support, or corporate offices year-round or as needed
Employer & Industry UsageRetail, e-commerce, hospitality during busy seasonsTechnology, finance, retail, and service industries
Search & Comparison IntentTemporary, seasonal roles with customer service focusOngoing or specialized customer support roles

While both roles involve assisting customers, Seasonal Customer Service Representatives work temporarily during peak seasons, often in retail or e-commerce, whereas Customer Support Specialists provide ongoing support, often in technical or specialized fields. The main difference lies in the duration and scope of employment.

What are seasonal customer service representatives?

Seasonal customer service representatives are temporary employees hired by companies to handle increased customer inquiries and support needs during busy periods, such as holidays or peak shopping seasons. They assist customers via phone, email, chat, or in-person, helping resolve issues, answer questions, and ensure a positive customer experience. These positions often require excellent communication skills, patience, and the ability to quickly learn about the company's products or services. Seasonal roles can be a great way to gain customer service experience and may sometimes lead to permanent employment opportunities.
More about Seasonal Customer Service Representative jobs
What cities are hiring for Seasonal Customer Service Representative jobs? Cities with the most Seasonal Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Seasonal Customer Service Representative jobs? The top employers for Seasonal Customer Service Representative jobs are:
What states have the most Seasonal Customer Service Representative jobs? States with the most job openings for Seasonal Customer Service Representative jobs include:
What job categories do people searching Seasonal Customer Service Representative jobs look for? The top searched job categories for Seasonal Customer Service Representative jobs are:
What are popular job titles related to Seasonal Customer Service Representative jobs? For Seasonal Customer Service Representative jobs, the most frequently searched job titles are:
Seasonal Customer Service Representative jobs near you
Infographic showing various Seasonal Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,987 per year, or $15.9 per hour.
Seasonal Customer Service Representative

Seasonal Customer Service Representative

Thomas Jefferson's Monticello

Charlottesville, VA • On-site

$15 - $16/hr

Full-time, Part-time

Retirement

Re-posted 2 days ago

Job description

About The Thomas Jefferson Foundation
The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free, who lived and labored at Monticello. Monticello is recognized as a Historic Landmark, a United Nations World Heritage Site and a Site of Conscience. As a private, nonprofit organization, the Foundation's regular operating budget does not receive ongoing government support to fund its twofold mission of preservation and education. For information, visit Monticello.org.
Seasonal Customer Service Representative (Day and Evening Shifts)
Job Purpose
The seasonal customer service representative will be responsible for assisting customers with order placement and status updates.
Compensation
$15.00 - $16.00 per hour
Essential Functions
  • Answer order line and process customer's orders.
  • Update customers on order status.
  • Answer Customer Service line when needed and forward customer's concerns to the full-time staff.

Knowledge, Skills, and Abilities
  • Must be proficient in email and phone etiquette.
  • Must possess basic reading, math, and computer/data entry skills.
  • Must be able to follow oral and written instructions.
  • Must be knowledgeable in conflict resolution skills.
  • Must be able to work on-site.

Physical Demands and Work Considerations
  • This position is based in our distribution center located in Ivy, Virginia. Customer Server Representatives should be able to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31). We have multiple shifts from 8:00 am to 10:00 pm.
  • Weekend hours required during busy season.
  • Saturday hours 9:00 am to 5:00 pm and Sunday hours 12:00 pm to 5:00 pm.
  • This position will begin on September 8, 2026 and end on December 18, 2026.

Education
  • High-school diploma or GED preferred.
  • Customer Service experience required.

We provide the following benefits for our part-time employees:
  • 401(k) retirement savings plan + up to a 6% match.
  • Fitness club membership discount.
  • Discount in the Monticello Café, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) - free for employee and dependents.
  • $500 employee referral bonus.

If you believe this opportunity is the right fit for you, we encourage you to apply!

Apply