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Senior Customer Service Representative Jobs (NOW HIRING)

New Mexico Gas Co - Peoples Gas - Tampa Electric

$48K - $60K/yr

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education ...

cen.ai

Senior Customer Service Representative

Hialeah, FL

$17.50 - $24/hr

Senior Customer Service Representative The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with ...

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How much do senior customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

More about Senior Customer Service Representative jobs
What cities are hiring for Senior Customer Service Representative jobs? Cities with the most Senior Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
Who are the top companies hiring for Senior Customer Service Representative jobs? The top employers for Senior Customer Service Representative jobs are:
What states have the most Senior Customer Service Representative jobs? States with the most job openings for Senior Customer Service Representative jobs include:
What job categories do people searching Senior Customer Service Representative jobs look for? The top searched job categories for Senior Customer Service Representative jobs are:
What are popular job titles related to Senior Customer Service Representative jobs? For Senior Customer Service Representative jobs, the most frequently searched job titles are:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 48% Full Time, and 49% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Customer Service Rep/Sr. Customer Service Rep

Customer Service Rep/Sr. Customer Service Rep

TECO

Carlsbad, NM

$48K - $60K/yr

Other

Posted 9 days ago

Job description

This position will be open to internal and external applicants and will close on Sunday, June 7, 2026.

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education  of the successful candidate.

About This Opportunity 
Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety

  • Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.
  • Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.
  • Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

  • Successful Candidate Must Have: 
  • A high school diploma or GED
  • A valid driver's license and meet the acceptable driving record requirements of the company.  
  • Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.
  • Senior Customer Service Rep: 3 years of related experience
  • Preferences: Bilingual (Spanish)

Working Conditions
Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

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