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Senior Customer Service Representative Jobs (NOW HIRING)

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL

$17.25 - $23.75/hr

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

Genuine Parts Company

Sr Customer Service Rep

Reading, PA

$18.50 - $25.50/hr

Senior Customer Service Representative Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations ...

pca

SR CUSTOMER SERVICE REP

Salem, OR

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

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Senior Customer Service Representative information

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$12

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$35

How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

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Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Customer Service Representative

Hood Packaging

Saint Paul, MN • On-site

$19.50 - $26.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Hood Packaging rating

8.1

Company rating: 8.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

25th of 119 rated packaging manufacturers

Job description

Senior Customer Service Representative

Hood Packaging Corporation offers an environment that encourages innovation and delivers creative solutions for our customers!

Excellent benefit options include medical, dental, and vision insurance, a retirement plan, life insurance, an employee assistance program, short- and long-term disability, tuition reimbursement, paid holidays, a scholarship opportunity, paid vacation, and professional development.

Hood Packaging Corporation is seeking an experienced Senior Customer Service Representative for our Arden Hills, MN location.

The Senior Customer Service Representative reports to the Customer Service Manager, Consumer Plastics Division Arden Hills. The Senior Customer Service Representative is responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests as well as managing all internal processes related to customer orders. They will be responsible for providing back up to all other Customer Service Representatives along with the Customer Service Manager.

Hood Packaging Corporation is an equal opportunity employer and considers applications for all positions without regard to race, gender, religion, national origin, age, marital or veteran status, the presence of non-job-related medical condition or handicap, or any other legally protected status.

What Hood Packaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hood Packaging

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Madison, MS, US

Year founded

1978

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