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Senior Life Insurance

60 Senior Life Insurance Senior Customer Service Representative Jobs Hiring Near You

PCA

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$54K - $81K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible ... automatically enrolled in life, AD&D, and disability coverages. Upon hire, an employee is ...

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

Oterra

Senior Customer Service Representative

Sturtevant, WI

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and ... Comprehensive medical, dental, and vision coverage, plus life and disability insurance. * Financial ...

Oterra

Senior Customer Service Representative

Sturtevant, WI · On-site

$18.75 - $25.75/hr

General Summary The Senior Customer Service Representative serves as a key customer advocate and ... Comprehensive medical, dental, and vision coverage, plus life and disability insurance. * Financial ...

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Senior Life Insurance Jobs Information

What is it like to work at Senior Life Insurance?

Senior Life Insurance is a company that values a collaborative and supportive work environment, prioritizing the well-being and growth of its employees.

The company's team structure is designed to foster open communication and teamwork, with a flat organizational hierarchy that encourages cross-functional collaboration and knowledge sharing. Senior Life Insurance's mission is to provide innovative and personalized insurance solutions to its clients, with a focus on building long-term relationships and delivering exceptional customer service.

Working at Senior Life Insurance may appeal to candidates who are passionate about the insurance industry and are looking for a dynamic and supportive work environment that offers opportunities for professional growth and development.

What makes Senior Life Insurance an attractive place to work?

Senior Life Insurance is a well-established company in the insurance industry, known for its commitment to providing comprehensive coverage and exceptional customer service. The company's workplace is characterized by a collaborative environment, where employees can engage in innovative projects, develop their skills, and work together to achieve common goals. Joining Senior Life Insurance offers opportunities for professional growth, career advancement, and making a meaningful impact in the lives of policyholders, making it an attractive place to work for those seeking a stable and fulfilling career.
What other companies are hiring for Senior Customer Service Representative jobs?

Senior Customer Service Rep

Legacy Service Partners

Clermont, FL • On-site

$17.25 - $23.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

About the Role: We are seeking a proactive and experienced Senior Customer Service Rep to join our team. The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and guidance to CSR staff. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.
Why You’ll Want to Work Here:
  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results – You deliver for us, we deliver for you
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
Senior Customer Service Rep Key Responsibilities:
  • Supervise and support the customer service team, ensuring they meet performance and quality standards.
  • Provide training, coaching, and mentorship to CSR staff to enhance their skills and performance.
  • Conduct regular team meetings to communicate updates, share best practices, and address any issues or concerns.
  • Manage and resolve complex customer inquiries and escalations in a timely and professional manner.
  • Monitor and analyze customer service metrics to ensure service level agreements (SLAs) are met.
  • Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
  • Serve as a point of contact for customers, addressing their needs and concerns with empathy and efficiency.
  • Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.
  • Maintain accurate and up-to-date customer records in the CRM system.
Senior Customer Service Rep Qualifications:
  • Service Titan experience required
  • Bachelor’s degree in Business, Communications, or related field (preferred).
  • Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or lead position.
  • Proven track record of successfully managing and leading a customer service team.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in using CRM systems and customer service software.
  • Ability to multitask and manage time effectively.
  • High level of empathy, patience, and professionalism.
Senior Customer Service Rep Interpersonal Qualifications:
  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states and we're growing fast. We exist to serve our partners and fuel their success: providing the resources, infrastructure, and expertise that help local brands better serve their employees, customers, and communities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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