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75 Americold Senior Customer Service Representative Jobs Hiring Near You

Americold

Sr Customer Service Representative

Plover, WI · On-site

$18.75 - $26/hr

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ... We value customer service, innovation, and inclusion, and we invest in our people's growth and well ...

pca

Senior Customer Service Representative

Newark, OH · On-site

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

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Do workers at Americold Logistics get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Americold Logistics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

At Americold Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Americold Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Americold Logistics?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Americold Logistics worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Americold Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Americold Logistics workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Americold Logistics?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Americold Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Americold Logistics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Americold Logistics?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Americold Logistics good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
51% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Americold Logistics feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
41% of people say they’re not treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Americold Logistics get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Americold Logistics?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Americold Logistics recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Americold Logistics?

Some people didn’t get enough training when they started.
56% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Americold Logistics?

Most people aren’t given support to advance their career here.
In the last year, 70% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Americold Logistics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Americold Logistics is doing?

Only some people feel well informed about how the company is doing.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Senior Customer Service Representative jobs?

What are the most popular jobs at Americold?

What are the most popular categories at Americold?

Infographic showing various Senior Customer Service Representative job openings at Americold in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Sr Customer Service Representative

Americold

Plover, WI • On-site

$18.75 - $26/hr

Full-time

Posted 6 days ago

Americold Logistics rating

7.2

Company rating: 7.2 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

185th of 366 rated logistics

Job description

What You'll Do

You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts while serving as the primary point of contact for National Accounts across multiple sites. You will coordinate account administration, including invoicing, credit changes, and scheduling loads as required, and maintain updated reports to ensure all loads are empty and closed. Additional responsibilities include overseeing clerical tasks such as paperwork management, answering phones, greeting visitors, and resolving refused product, over short, and damaged orders, with occasional travel required.

Essential Functions

  • Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
  • Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
  • Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
  • Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
  • Schedule loads and maintain updated reports to ensure all loads are empty and closed.
  • Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
  • Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
  • Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

  • Minimum 2 years of experience required in customer service or order processing.
  • High school diploma or general education degree (GED) preferred.
  • Proven ability to resolve customer issues efficiently.
  • Proficiency in Warehouse Management Systems and Microsoft Office Suite.
  • Accurate typing and data entry skills.

What Could Set You Apart

  • Experience managing multiple priorities simultaneously.
  • Proven adaptability in changing environments.
  • Experience working with challenging customers.
  • Effective verbal and written communication.
  • Ability to understand customer product and storage requirements.
  • Ability to collaborate and respond appropriately to feedback.
  • Familiarity with desktop computers.
  • Initiative in supporting team objectives.

Physical Requirements

  • Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
  • Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
  • Requires ability to comprehend and communicate with others verbally and/or in writing.
  • May require travel by automobile and airplane for business.
  • May require visits to warehouse operations in temperatures at or below freezing.
  • May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we're a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world - and we're looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

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