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70 Americold Senior Customer Service Representative Jobs Hiring Near You

Americold

Refrigeration Technician I

Columbus, OH

$21.25 - $29.43/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

Americold

Forklift Operator

Columbus, OH

$22.55/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

Americold Logistics

Forklift Operator

Obetz, OH · On-site

$22.55/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

Americold Logistics

Forklift Operator

Columbus, OH · On-site

$22.55/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

Americold Logistics, Inc.

Forklift Operator

Columbus, OH · On-site

$22.55/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

Americold Logistics, Inc.

Forklift Operator

Columbus, OH · On-site

$22.55/hr

We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold ...

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL

$17.25 - $23.75/hr

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding ...

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Americold Jobs Information

Do workers at Americold Logistics get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Americold Logistics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

At Americold Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Americold Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Americold Logistics?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Americold Logistics worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Americold Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Americold Logistics workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Americold Logistics?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Americold Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Americold Logistics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Americold Logistics?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Americold Logistics good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
51% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Americold Logistics feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
41% of people say they’re not treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Americold Logistics get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Americold Logistics?

Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Americold Logistics recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Americold Logistics?

Some people didn’t get enough training when they started.
56% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Americold Logistics?

Most people aren’t given support to advance their career here.
In the last year, 70% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Americold Logistics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Americold Logistics is doing?

Only some people feel well informed about how the company is doing.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Senior Customer Service Representative jobs?

What are the most popular jobs at Americold?

What are the most popular categories at Americold?

Infographic showing various Senior Customer Service Representative job openings at Americold in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Refrigeration Technician I

Americold

Columbus, OH

$21.25 - $29.43/hr

Full-time

Posted 11 days ago

Americold Logistics rating

7.2

Company rating: 7.2 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

188th of 366 rated logistics

Job description

What You'll Do

You will perform refrigeration operations and preventative maintenance throughout the warehouse to support operational objectives. Responsibilities include troubleshooting and repairing industrial mechanical and electrical systems as needed, as well as providing general maintenance support to ensure equipment reliability and safety. Flexible shifts and on-call work may be required.

Essential Functions

  • Operate and perform repairs and adjustments on refrigeration systems.
  • Monitor system performance and identify operational issues.
  • Conduct routine maintenance on warehouse equipment in accordance with OSHA standards.
  • Troubleshoot equipment and recommend corrective actions.
  • Test, maintain, and evaluate equipment performance using appropriate instruments.
  • Maintain tools and machinery in good condition and ensure proper use.
  • Maintain accurate preventive maintenance records and uphold housekeeping standards in the work area.
  • Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

  • Minimum 2 years of refrigeration or maintenance experience required.
  • High school diploma or GED required.
  • HVAC/R certification or technical degree required if experience is not met.
  • Successful completion of assigned industrial refrigeration or mechanical-electrical courses required.
  • HAZMAT training and certification required.

What Could Set You Apart

  • Experience working in a cold storage environment.
  • Experience using testing equipment.
  • Ability to troubleshoot and diagnose refrigeration equipment at the component level.
  • Experience using Oracle Computerized Maintenance Management System.
  • Technical certification or degree preferred.
  • Effective verbal and written communication.
  • Ability to manage multiple tasks efficiently.
  • Adaptability to flexible shifts including on-call assignments.

Physical Requirements

  • Able to tolerate working environment with inside controlled temperatures of minus 45 (-45) degrees Fahrenheit (-43 degrees Celsius) and outside ambient temperatures (including heat, cold, and precipitation).
  • Able to work at heights in excess of 30 ft. (9 meters) and access elevated platforms, catwalks, and roofs.
  • Able to work in confined areas.
  • Able to climb ladders and stairs.
  • Able frequently to stand, walk, push, pull, reach with hands and arms, stoop, kneel, and/or crouch.
  • Able to lift and/or move up to 50 pounds (23 kg) frequently.
  • Able to operate hand and power tools safely.
  • Able to meet specific vision abilities required by this job including close vision, distance vision, color vision, and depth perception. (Use of contacts are prohibited when working with ammonia.)
  • Depending on specific role, able to pass a physical and respiratory/respirator fit exam.
  • Able to frequently step up/on or step down/off to mount and dismount material handling equipment.
  • Able to perform fine articulation movements with fingers/hands and/or feet to operate equipment.
  • Able to wear personal protective equipment required for any/all tasks.

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $21.25  to $29.43 hourly.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we're a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world - and we're looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

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