Americold
Americold

65 Americold Customer Service Jobs Hiring Near You

Customer Service Representative

Jefferson, WI · On-site

$15 - $20.50/hr

Minimum 0 years of experience required in customer service or clerical work. * Ability to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable ...

Sr Customer Service Representative

Amarillo, TX

$17.50 - $24.25/hr

Participate in training and coaching on customer service functions and provide direction to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable ...

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... management Americold is an Equal Opportunity Employer. All qualified applicants will receive ...

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... management Americold is an Equal Opportunity Employer. All qualified applicants will receive ...

Customer Service Representative

Plover, WI · On-site

$15.75 - $21.25/hr

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... management Americold is an Equal Opportunity Employer. All qualified applicants will receive ...

Sr Customer Service Representative

Amarillo, TX

$16.75 - $23.25/hr

Participate in training and coaching on customer service functions and provide direction to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Participate in training and coaching on customer service functions and provide direction to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

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Americold Jobs Information

Do workers at Americold Logistics get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Americold Logistics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

At Americold Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Americold Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Americold Logistics?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Americold Logistics worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Americold Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Americold Logistics workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Americold Logistics?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Americold Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Americold Logistics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Americold Logistics?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Americold Logistics good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Americold Logistics feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Americold Logistics?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Americold Logistics?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Americold Logistics?

Most people aren’t given support to advance their career here.
In the last year, 70% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Americold Logistics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Americold Logistics is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Americold?
    Infographic showing various Customer Service job openings at Americold in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
    Customer Service Representative

    Customer Service Representative

    Americold

    Piscataway, NJ • On-site

    $16.25 - $24.25/hr

    Full-time

    This job post has expired today. Applications are no longer accepted.


    Americold Logistics rating

    7.1

    Company rating: 7.1 out of 10

    Based on 116 frontline employees who took The Breakroom Quiz

    199th of 358 rated logistics


    Job description

    Primary Responsibility :
    Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
    What You'll Do :
    Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
    Reports customer feedback to management.
    Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
    Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
    Assures proper invoicing of accounts by verifying computer-generated invoices.
    Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
    Schedule loads as required.
    Maintain updated reports to ensure all loads are empty and closed.
    Resolve refused product, over, short and damaged (OS&D) orders.
    Follow attendance policy, show up for work on time and ready to work assigned shift.
    Perform other duties as required and assigned.
    What Experience and Education You Need :
    High school diploma or general education degree (GED).
    0-2 years of related work experience.
    What Could Set You Apart :
    Ability to work in a fast paced environment.
    Ability to handle multiple tasks at the same time.
    Flexibility and initiative.
    Experience working with challenging customers.
    Excellent communication skills.
    Strong problem solving skills
    Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
    Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
    Knowledge of Warehouse Management Systems
    Knowledge of Microsoft Office Suite.
    Desktop computers.
    Accurate typing and data entry skills
    Physical Requirements :
    Requires the ability to sit for long periods of time, with frequent interruptions
    Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
    Requires manual dexterity with normal hand and finger movements for typical office work
    Talking, hearing, and seeing are important elements of completing assigned tasks
    May require travel by automobile and airplane up for business
    May require a visit facility operations in temperatures at or below freezing
    May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
    Requires the use of various electronic tools
    Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
    Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
    Work Environment :
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    What We Offer :
    Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
     
    The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $16.25 - $24.25. Rate may vary based on work location.
    Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
    EOE/AA M/F/D/V DFW.

    What Americold Logistics employees say

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