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Americold
Americold

65 Americold Customer Service Jobs Hiring Near You

Americold

Wave Planner

Columbus, OH

$22/hr

Ability to deliver attentive customer service. * Ability to work collaboratively and respond ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold

Wave Planner

Columbus, OH

$22/hr

Ability to deliver attentive customer service. * Ability to work collaboratively and respond ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold

Wave Planner

Columbus, OH · On-site

$22/hr

Good customer service skills Proficiency with basic PC software and Americold systems Ability to communicate effectively with variety of individuals Ability to pay close attention to detail. Strong ...

Americold Logistics, Inc.

Wave Planner

Columbus, OH · On-site

$22/hr

Ability to deliver attentive customer service. * Ability to work collaboratively and respond ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold Logistics, Inc.

Wave Planner

Columbus, OH

$22/hr

Ability to deliver attentive customer service. * Ability to work collaboratively and respond ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold Logistics, Inc.

Wave Planner

Columbus, OH · On-site

$22/hr

Ability to deliver attentive customer service. * Ability to work collaboratively and respond ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold Logistics, Inc.

Wave Planner

Columbus, OH · On-site

$22/hr

Good customer service skills Proficiency with basic PC software and Americold systems Ability to communicate effectively with variety of individuals Ability to pay close attention to detail. Strong ...

Americold

Wave Planner

Columbus, OH

$20 - $22/hr

If you are a motivated individual who enjoys providing excellent customer service, has strong communication skills in both English and Spanish, and thrives in a sales-oriented environment, we would ...

Americold

Customer Service Representative

Jefferson, WI · On-site

$15 - $20.50/hr

Minimum 0 years of experience required in customer service or clerical work. * Ability to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable ...

Americold

Sr Customer Service Representative

Amarillo, TX

$17.50 - $24.25/hr

Participate in training and coaching on customer service functions and provide direction to ... Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Americold

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory ... Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable ...

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Americold Jobs Information

Do workers at Americold Logistics get paid breaks?

Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Americold Logistics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

At Americold Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Americold Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Americold Logistics?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Americold Logistics worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Americold Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Americold Logistics workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Americold Logistics?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Americold Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Americold Logistics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Americold Logistics?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Americold Logistics good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Americold Logistics feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Americold Logistics?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Americold Logistics?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Americold Logistics?

Most people aren’t given support to advance their career here.
In the last year, 70% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Americold Logistics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Americold Logistics is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Americold?
    What are the most popular jobs at Americold?
    What are the most popular categories at Americold?
    Infographic showing various Customer Service job openings at Americold in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
    Wave Planner

    Wave Planner

    Americold

    Columbus, OH

    $22/hr

    Full-time

    Posted 23 days ago

    Americold Logistics rating

    7.1

    Company rating: 7.1 out of 10

    Based on 116 frontline employees who took The Breakroom Quiz

    199th of 358 rated logistics

    Job description

    What You'll Do

    You will be responsible for allocating orders, releasing work to the warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times meet acceptable standards. You will resolve order product shortages, manage order cuts, and communicate with customers while supporting continuous improvement initiatives. Occasional travel by automobile and airplane may be required for business purposes.

    Essential Functions

    • Allocate orders and release work to the warehouse floor to balance workflow and optimize productivity.
    • Resolve order product shortages and manage order cuts while communicating updates to customers.
    • Prioritize tasks for Lift Truck Operators and Dock Supervisors to ensure efficient operations.
    • Ensure dock office utilizes inbound and outbound dock optimization functionality for each receipt and order.
    • Run labor reports and review with Dock Supervisors and Office Manager to monitor performance.
    • Review and update base priorities, work zone assignments, product code velocity zones, and pick locations in collaboration with Operations Manager.
    • Actively participate in continuous improvement projects and safety programs and troubleshoot systems issues as needed.
    • Other essential duties may be applicable and assigned as necessary.

    What Experience and Education You Need

    • High school diploma or general education degree (GED) preferred or minimum 1 year of warehouse operations experience required.
    • Proficiency with basic PC software and Americold systems required.
    • Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
    • Ability to train users on relevant systems and troubleshoot system problems required.

    What Could Set You Apart

    • Ability to manage multiple tasks efficiently in a fast-paced, deadline-oriented environment.
    • Effective verbal and written communication.
    • Ability to deliver attentive customer service.
    • Ability to work collaboratively and respond appropriately to feedback.
    • Familiarity with desktop computers.

    Physical Requirements

    • Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
    • Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
    • Requires ability to comprehend and communicate with others verbally and/or in writing.
    • May require travel by automobile and airplane for business.
    • May require visits to warehouse operations in temperatures at or below freezing.
    • May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

    The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $22.00 hourly. Rate may vary based on work location.

    We are currently offering a RETENTION BONUS on our Customer Service/Office positions at our Columbus Ohio location. We are offering $500.00 after working 61 days, an additional $500.00 after 91 days, an additional $500.00 after 181 days and a final payout of $500.00 after 366 days.

    Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws. EOE/AA M/F/D/V.

    Employment Type: FULL_TIME

    What Americold Logistics employees say

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