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Do workers at Americold Logistics get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Americold Logistics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

At Americold Logistics, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Americold Logistics affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Americold Logistics?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 26% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at Americold Logistics worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Americold Logistics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Americold Logistics workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Americold Logistics?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Americold Logistics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 83 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at Americold Logistics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 85 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at Americold Logistics?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Americold Logistics good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
51% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Americold Logistics feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Americold Logistics?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Americold Logistics recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Americold Logistics?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Americold Logistics?

Most people aren’t given support to advance their career here.
In the last year, 70% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Americold Logistics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Americold Logistics is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Americold?
    What are the most popular jobs at Americold?
    What are the most popular categories at Americold?
    Infographic showing various Customer Service job openings at Americold in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

    Customer Service Representative - Farmingdale, NY

    Tech-24 A Commercial Food Service Repair Company Inc

    Farmingdale, NY • On-site

    $25 - $30/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 10 days ago

    Job description

    Customer Service Representative

    Americold – A Tech24 Company

    Location: Farmingdale, New York

    Compensation Range: $25-$30/hr

    Why Join Tech24?

    At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

    • Weekly Pay – Reliable pay, every week
    • Fully Equipped for Success – Company computer and equipment provided 
    • Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
    • Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
    • Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
    • Retirement Planning Made Easy – 401(k) with company match and immediate vesting
    • Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

     

    About the Center 

    Americold Refrigeration Consultants, operating as a Tech24 Company, is a leading provider of commercial and industrial refrigeration service across all five boroughs of New York City, Long Island, New Jersey, and the Washington, DC metro area. The team specializes exclusively in refrigeration systems, supporting critical environments where temperature control is essential to operations.

    Americold has built its reputation on technical expertise, rapid response, and dependable service in high-demand markets. Their technicians are experienced in diagnosing, maintaining, and repairing complex refrigeration systems, ensuring reliability, compliance, and operational continuity for their customers.

    Position Summary

    As part of the Americold team and broader Tech24 network, the customer service representative is the first point of contact for our customers and a critical part of our service operations team. This role supports technicians, dispatch, and leadership by coordinating service requests, communicating with customers, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering exceptional customer service experience while helping keep field operations running smoothly.  


    Key Responsibilities

    • Ability to handle a high volume of inbound customer calls and respond to service inquiries in a professional and timely manner
    • Take and understand all relevant technical information required to create a service call
    • Update and manage service work orders in the system to ensure data accuracy
    • Develop a working relationship with customers and know the key accounts and contacts
    • Schedule and coordinate service calls with customers, technicians and dispatch
    • Communicate appointment confirmations, updates, and follow-ups with customers
    • Support technicians and internal teams with administrative tasks as needed
    • Provide solution-oriented customer service while maintaining professionalism and urgency


    Qualifications

    • 3+ years of customer service/dispatch in service industry a must
    • Strong communication skills - both verbal and written
    • Excellent organizational and multitasking abilities
    • Ability to prioritize in a fast-paced environment
    • Comfortable working with service software, Microsoft Office, and data entry systems
    • Team-oriented mindset with a proactive, problem-solving attitude 

    Compensation Transparency

    The advertised pay range for this position is $25-$30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. 

     

    Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

    For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/