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120 Labcorp Senior Customer Service Representative Jobs Hiring Near You

pca

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

PCA

Sr. Customer Service Representative

Plymouth, MI · On-site

$55K - $68K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

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Labcorp Jobs Information

What is it like to work at Labcorp?

Labcorp is a global life sciences company that values innovation, collaboration, and a commitment to improving healthcare outcomes. The company's structure is organized into various business units, including clinical trials, medical diagnostics, and genetic testing, with a focus on creating a work environment that fosters teamwork and professional growth. Working at Labcorp may appeal to candidates who are passionate about advancing medical research and improving patient care, as the company offers opportunities for career development and contributions to groundbreaking scientific discoveries.

What makes Labcorp an attractive place to work?

Labcorp is a leading global life sciences company that plays a critical role in advancing healthcare through innovative diagnostics and drug development. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a stable and supportive setting. By joining Labcorp, individuals can contribute to the company's mission of improving human health and have access to a range of career development opportunities, from training and mentorship to leadership roles and advancement.

Do workers at Labcorp get paid breaks?

Sometimes. Only some people get paid breaks.
55% of people say they don’t get paid breaks.
Based on data from 118 people who took the Breakroom Quiz between February 2026 and August 2026.

Does Labcorp pay people when they’re sick?

Yes. Most people get paid when they’re sick.
73% of people say they would get paid if they were sick but scheduled to work.
Based on data from 156 people who took the Breakroom Quiz between February 2026 and August 2026.

At Labcorp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 157 people who took the Breakroom Quiz between February 2026 and August 2026.

Are part-time workers able to get health insurance from Labcorp?

Only some people who work part-time can get health insurance.
44% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 9 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at Labcorp?

Most people who work part-time get paid time off.
76% of people who work part-time say they get paid time off
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Labcorp affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 134 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get paid time off at Labcorp?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 169 people who took the Breakroom Quiz between February 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Labcorp worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Labcorp workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 129 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Labcorp workers to change shifts?

Some people find it hard to change shifts.
55% of people report that it’s hard to change shifts if they need to.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Labcorp?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 135 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Labcorp managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 139 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Labcorp spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 136 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Labcorp?

Some people find it hard to take sick days.
37% of people report that it’s hard to take time off if they are sick.
Based on data from 148 people who took the Breakroom Quiz between February 2026 and August 2026.

Is a Labcorp job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Labcorp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 164 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Labcorp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 148 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 128 people who took the Breakroom Quiz between February 2026 and August 2026.

Is it stressful to work at Labcorp?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 160 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 148 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 171 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get enough training when they start at Labcorp?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 159 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get support to advance at Labcorp?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 147 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people think Labcorp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers feel well informed about how Labcorp is doing?

Only some people feel well informed about how the company is doing.
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 151 people who took the Breakroom Quiz between February 2026 and August 2026.

What other companies are hiring for Senior Customer Service Representative jobs?

What are the most popular jobs at Labcorp?

What are the most popular categories at Labcorp?

Infographic showing various Senior Customer Service Representative job openings at Labcorp in the United States as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 22% Part Time, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Senior Customer Service Rep

Legacy Service Partners

Clermont, FL • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

About the Role: We are seeking a proactive and experienced Senior Customer Service Rep to join our team. The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and guidance to CSR staff. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices.

Why You’ll Want to Work Here:

  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results – You deliver for us, we deliver for you
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Senior Customer Service Rep Key Responsibilities:

  • Supervise and support the customer service team, ensuring they meet performance and quality standards.
  • Provide training, coaching, and mentorship to CSR staff to enhance their skills and performance.
  • Conduct regular team meetings to communicate updates, share best practices, and address any issues or concerns.
  • Manage and resolve complex customer inquiries and escalations in a timely and professional manner.
  • Monitor and analyze customer service metrics to ensure service level agreements (SLAs) are met.
  • Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
  • Serve as a point of contact for customers, addressing their needs and concerns with empathy and efficiency.
  • Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.
  • Maintain accurate and up-to-date customer records in the CRM system.

Senior Customer Service Rep Qualifications:

  • Service Titan experience preferred
  • Bachelor’s degree in Business, Communications, or related field (preferred).
  • Minimum of 5 years of experience in a customer service role, with at least 1 year in a supervisory or lead position.
  • Proven track record of successfully managing and leading a customer service team.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in using CRM systems and customer service software.
  • Ability to multitask and manage time effectively.
  • High level of empathy, patience, and professionalism.

Senior Customer Service Rep Interpersonal Qualifications:

  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:

 Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states and we're growing fast. We exist to serve our partners and fuel their success: providing the resources, infrastructure, and expertise that help local brands better serve their employees, customers, and communities. 

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