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76 Labcorp Senior Customer Service Representative Jobs Hiring Near You

HCLTech

Senior Customer Service Rep

El Paso, TX · On-site

$17.50 - $24/hr

Senior Customer Service Rep El Paso, Texas Job Summary Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated ...

Thermo Fisher

Sr Customer Service Representative

Logan, UT · On-site

$16.50 - $22.75/hr

Senior Customer Service Representative As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing ...

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Labcorp Jobs Information

What is it like to work at Labcorp?

Labcorp is a global life sciences company that values innovation, collaboration, and a commitment to improving healthcare outcomes. The company's structure is organized into various business units, including clinical trials, medical diagnostics, and genetic testing, with a focus on creating a work environment that fosters teamwork and professional growth. Working at Labcorp may appeal to candidates who are passionate about advancing medical research and improving patient care, as the company offers opportunities for career development and contributions to groundbreaking scientific discoveries.

Do workers at Labcorp get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 163 people who took the Breakroom Quiz between December 2025 and June 2026.

Does Labcorp pay people when they’re sick?

Yes. Most people get paid when they’re sick.
70% of people say they would get paid if they were sick but scheduled to work.
Based on data from 208 people who took the Breakroom Quiz between December 2025 and June 2026.

At Labcorp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
91% of people say they have to use vacation days when they’re out sick.
Based on data from 204 people who took the Breakroom Quiz between December 2025 and June 2026.

Do part-time workers get paid time off at Labcorp?

Most people who work part-time get paid time off.
76% of people who work part-time say they get paid time off
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Labcorp affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 177 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get paid time off at Labcorp?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 222 people who took the Breakroom Quiz between December 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 64% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 126 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Labcorp worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 234 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Labcorp workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 210 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Labcorp workers to change shifts?

Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 117 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Labcorp?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 172 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Labcorp managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 224 people who took the Breakroom Quiz between June 2025 and June 2026.

Do jobs at Labcorp spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 217 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to take sick days at Labcorp?

Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 191 people who took the Breakroom Quiz between December 2025 and June 2026.

Is a Labcorp job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Labcorp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 65 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Labcorp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 186 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Labcorp get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 170 people who took the Breakroom Quiz between December 2025 and June 2026.

Is it stressful to work at Labcorp?

Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 210 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Labcorp enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 183 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at Labcorp recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 224 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get enough training when they start at Labcorp?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 216 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get support to advance at Labcorp?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 191 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people think Labcorp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 201 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers feel well informed about how Labcorp is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 194 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Senior Customer Service Representative jobs?
What are the most popular jobs at Labcorp?
What are the most popular categories at Labcorp?
Infographic showing various Senior Customer Service Representative job openings at Labcorp in the United States as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 23% Part Time, and 1% Nights. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Senior Customer Service Representative

Chemical Abstracts Service

Remote

$24 - $25.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Division and Unit Overview
With a global community of more than 260,000 individuals, the American Chemical Society (ACS) is the world's largest scientific society and one of the world's leading sources of authoritative scientific information. A nonprofit organization chartered by Congress, ACS is at the forefront of the evolving worldwide chemistry enterprise and is the premier professional home for chemists, chemical engineers, and related professions around the globe.
The Society & Business Strategy & Operations (BSO) division serves the needs of ACS members and chemistry practitioners worldwide by providing scientific and professional services that advance their success. The BSO division is a Society Programs operational team focused on providing superior customer experience and ensuring value and business alignment, through data research, strategic planning, customer support and web communications.
Within the division, Membership Services supports the Constituents of the ACS with customer support; maintains the database of the Society to ensure accuracy for reporting; provides timely and quality output including fulfillment, renewals & rosters and supports Finance with banking tasks that include payment processing, constituent refunds, and reconciliation of all batches. In addition, this team serves as subject matter experts and provides user acceptance testing for the numerous technology & software platforms that the organization utilizes to provide service to our members and constituents.
We are presently filling a Senior Customer Service Representative position within Member Services. The position is full-time, non-exempt, with benefits and is located in Columbus, OH. The Senior Customer Service Representative works in a team environment inside a Contact Center that responds to inbound inquiries from individual members and customers via multiple channels. The Contact Center is supporting an increasingly global clientele and the individual selected for this position will be assigned to a standard 8-hour shift between the business hours of 10:30 a.m. and 7:00 p.m., Monday through Friday. Overtime is available as needed to meet cyclical business demands.
Primary duties and responsibilities are as follows:
  1. Handles 1st level customer support for multiple Society departments via numerous email, chat, phone, and incoming mail communications channels. Escalates complex or non-routine issues to appropriate level.
  2. Utilizes troubleshooting expertise for technical related questions and access issues across a wide range of ACS products, programs, and services.
  3. Provides timely and accurate response to all customer contacts while ensuring end-to-end resolution utilizing multiple authoritative databases and extensive knowledge of various technologies.
  4. Assists with special projects supporting departmental, divisional, or enterprise changes, product launches or changes to Governing Documents & Resources. This may include testing and analyzing customer feedback.
  5. Executes on all short- and long-term tasks and projects additionally specified through the objective setting and performance review processes.
  6. Represents the Society by working closely with other ACS Divisions, departments and business units including internal and external communities serving outstanding and high-quality customer support.
Required Skills:
  1. Aptitude to quickly learn and apply new technical skills using ACS-specific hardware and software.
  2. Proficient in Excel, Word, and Outlook at a minimum; experience in Salesforce Service cloud preferred.
  3. Analytical & problem-solving mindset.
  4. Excellent oral, written, and interpersonal communications skills.
  5. High degree of dependability to be able to reliably support the goals and functions of a small team.
  6. Experience using Customer Relationship Management (CRM) systems and Contact center handling software highly desired.

This role is based in our Columbus, OH office. A reasonable rate of base compensation for this position is $24.00-$25.50 per hour. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.
ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.
Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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