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120 Labcorp Senior Customer Service Representative Jobs Hiring Near You

pca

Sr. Customer Service Representative

Plymouth, MI

$18.25 - $25.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

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Labcorp Jobs Information

What is it like to work at Labcorp?

Labcorp is a global life sciences company that values innovation, collaboration, and a commitment to improving healthcare outcomes. The company's structure is organized into various business units, including clinical trials, medical diagnostics, and genetic testing, with a focus on creating a work environment that fosters teamwork and professional growth. Working at Labcorp may appeal to candidates who are passionate about advancing medical research and improving patient care, as the company offers opportunities for career development and contributions to groundbreaking scientific discoveries.

What makes Labcorp an attractive place to work?

Labcorp is a leading global life sciences company that plays a critical role in advancing healthcare through innovative diagnostics and drug development. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professionals to work on cutting-edge projects and develop their skills in a stable and supportive setting. By joining Labcorp, individuals can contribute to the company's mission of improving human health and have access to a range of career development opportunities, from training and mentorship to leadership roles and advancement.

Do workers at Labcorp get paid breaks?

Sometimes. Only some people get paid breaks.
55% of people say they don’t get paid breaks.
Based on data from 118 people who took the Breakroom Quiz between February 2026 and August 2026.

Does Labcorp pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.

At Labcorp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 156 people who took the Breakroom Quiz between February 2026 and August 2026.

Are part-time workers able to get health insurance from Labcorp?

Only some people who work part-time can get health insurance.
44% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 9 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at Labcorp?

Most people who work part-time get paid time off.
76% of people who work part-time say they get paid time off
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Labcorp affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 133 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get paid time off at Labcorp?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Labcorp worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 137 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Labcorp workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Labcorp workers to change shifts?

Some people find it hard to change shifts.
58% of people report that it’s hard to change shifts if they need to.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Labcorp?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 134 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Labcorp managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Labcorp spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 128 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Labcorp?

Some people find it hard to take sick days.
37% of people report that it’s hard to take time off if they are sick.
Based on data from 147 people who took the Breakroom Quiz between February 2026 and August 2026.

Is a Labcorp job good for students?

Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Labcorp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 163 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Labcorp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 148 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 127 people who took the Breakroom Quiz between February 2026 and August 2026.

Is it stressful to work at Labcorp?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 159 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 145 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Labcorp recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 170 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get enough training when they start at Labcorp?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 158 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get support to advance at Labcorp?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 147 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people think Labcorp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers feel well informed about how Labcorp is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 150 people who took the Breakroom Quiz between February 2026 and August 2026.

What other companies are hiring for Senior Customer Service Representative jobs?

What are the most popular jobs at Labcorp?

What are the most popular categories at Labcorp?

Infographic showing various Senior Customer Service Representative job openings at Labcorp in the United States as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 22% Part Time, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Senior Customer Service Representative (Sr. CSR)

ACE Scholarships

Greenwood Village, CO • On-site

$30 - $37/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description

Position: Senior Customer Service Representative (Sr. CSR) 


About ACE Scholarships 

ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org. 


Our Mission 

Our mission is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice. 


Our Values: 

ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support. 

Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback. 

Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation. 

Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful. 

Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt. 

Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others. 


Our Founding Principles: 

  • Free enterprise and democracy work 
  • Parents know the best education environment for their kids 
  • Private schools offer great value and have open seats 
  • All people are created equal and deserve an equal chance to pursue the American Dream 

Position Overview 

The Senior Customer Service Representative (Sr. CSR) is an experienced frontline role that provides advanced customer service support while acting as a peer lead and subject matter expert within a designated focus area (Families, Schools, or Donors). Sr. CSRs support customers through phone, email, and chat while assisting other Customer Service Representatives through real-time coaching, guidance, and first-level case elevation support. 


Sr. CSRs are fully cross-trained across Family, School, and Donor support and continue to own their individual customer cases through resolution. This role does not carry managerial authority or performance management responsibility but plays a critical leadership role in service quality, compliance, and knowledge reinforcement. 


Primary Job Responsibilities 

Advanced Customer Support & Case Ownership 

  • Provide inbound and outbound customer service support via phone, email, and chat using ServiceNow. 
  • Serve families, schools, and donors with advanced knowledge of scholarship programs, application processes, and exception handling. 
  • Own assigned customer cases from start to resolution, including complex or non-standard inquiries. 

Peer Leadership & Elevation Support 

  • Act as a peer lead and subject matter expert within a designated focus area (Families, Schools, or Donors). 
  • Provide first-level elevation support and real-time coaching to Customer Service Representatives while CSRs retain ownership of customer cases. 
  • Support Customer Service Managers during high-volume periods by assisting with complex issue resolution and guidance. 

Application Processing & Verification 

  • Verify, process, and reference scholarship applications while assisting families and partners. 
  • Conduct manual application review when automated systems (e.g., OCR document processing) cannot complete verification. 
  • Perform full manual processing for scholarship programs that require it, including all state tax credit scholarship programs. 

Accuracy, Compliance & Quality Leadership 

  • Demonstrates exceptional attention to accuracy, compliance, and documentation standards while consistently meeting productivity and service expectations in a high-volume customer service environment. 
  • Identify recurring issues, process gaps, and quality trends, and provide feedback to Business Support and Training teams. 
  • Reinforce documented processes, knowledge base guidance, and training standards through daily work and peer support. 

Training & Knowledge Reinforcement 

  • Assist with onboarding and training of new Customer Service Representatives. 
  • Support reinforcement of updated processes, policies, and system changes. 
  • Ensure learnings from elevated or complex cases are documented and shared appropriately. 

Operational Projects & Strategic Partner Support 

  • Serve as a subject matter expert on assigned projects by providing testing feedback, implementation support, and operational recommendations during strategic partner onboarding, system enhancements, and program launches. 
  • Participate in operational projects and strategic initiatives that support organizational growth, new program implementation, and customer experience enhancements.  
  • Support administrative projects including data cleanup, record maintenance, system validation, testing activities, and other initiatives designed to improve operational efficiency and data quality.  
  • Configure and maintain customer-facing program components, including donor pages, marketplace stores, marketing toolkits, and other strategic partner assets using established processes and requirements. 

Knowledge, Skills, and Abilities 

  • Strong customer service expertise with advanced problem-solving skills. 
  • Excellent attention to detail and ability to apply complex program rules consistently. 
  • Strong communication skills with the ability to coach and support peers. 
  • Ability to manage multiple complex cases while supporting team needs. 
  • High integrity with strong alignment with ACE's mission, values, and founding principles. 

Requirements 

  • High school diploma or equivalent required; higher education or relevant professional experience preferred. 
  • Demonstrated customer service experience, preferably in a call center or high-volume support environment. 
  • Prior experience supporting regulated or compliance-driven programs preferred. 
  • Comfort using systems such as ServiceNow, Empower-Ed, and Microsoft 365 applications. 
  • Bilingual Spanish proficiency preferred and eligible for additional compensation. 

Location, Travel, and Reporting 

  • Full-time, in-office position based in Denver. Remote work as approved by manager.  
  • Shift-based role that may include day or swing schedules, evenings, or extended hours during peak business periods. 
  • Reports to the Customer Service Manager. 

FLSA Status 

Full-time, Non-Exempt 


Compensation 

Hourly wage range: $30.00 - $37.00 per hour, based on experience and alignment with internal pay bands. 

In addition to base compensation, this role is eligible for ACE's comprehensive benefits package, which includes but is not limited to: 

  • Medical Insurance (with generous employer contribution) 
  • Dental Insurance (with generous employer contribution) 
  • Vision Insurance 
  • Voluntary Life Insurance 
  • HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts 
  • Employee Assistance Program (EAP) 
  • Free, Employer-paid Short-term, Long-term, and AD&D insurance 
  • 401(k) with 6% employer match with immediate vesting 
  • PTO: 120 hours accrued over first year 
  • Scholarships for employee's children actively enrolled in a K-12 private school ($3,500 per child, up to $10,500 per year) 
  • On-site amenities at Colorado home office 
  • Employer-paid parking (in-office) 
  • Gym, cafe, and building security (in-office) 
  • In-office coffee, snack bar, and walking treadmill (in-office) 

Apply