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Senior Customer Service Representative Jobs in Georgia

Uline

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Gainesville, GA

$18 - $24.75/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Athens, GA

$18.50 - $25.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Buford, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

ULINE

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

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Senior Customer Service Representative information

See Georgia salary details

$10

$19

$29

How much do senior customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for senior customer service representative in Georgia is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.54 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Georgia?

The most popular types of Customer Service Representative jobs in Georgia are:

What are popular job titles related to Senior Customer Service Representative jobs in Georgia?

For Senior Customer Service Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Georgia look for?

The top searched job categories for Senior Customer Service Representative jobs in Georgia are:

What cities in Georgia are hiring for Senior Customer Service Representative jobs?

Cities in Georgia with the most Senior Customer Service Representative job openings:

What are popular job titles related to Senior Customer Service Representative jobs in GA?

For Senior Customer Service Representative jobs in GA, the most frequently searched job titles are:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.

Senior Customer Service Representative

Southwire Company LLC

Carrollton, GA • On-site

$17.75 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Southwire rating

8.4

Company rating: 8.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

48th of 544 rated manufacturers

Job description

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?
Location: Firehouse
Job Summary
Provides advanced customer support within the electrical industry by leveraging deep product knowledge and a strong understanding of internal systems and processes. Completes assignments with limited supervision and serves as an informal resource to less experienced team members. Analyzes trends from incomplete or conflicting information and recommends solutions that improve the customer experience. Manages complex inquiries, builds strong relationships, and drives service excellence through proactive problem-solving and process improvement.
Key Responsibilities
  • Coordinates service workflows and prioritizes tasks across the team to ensure timely response to high-volume or complex customer requests.
  • Administers escalated service cases by reviewing account history, identifying root causes, and ensuring resolution in line with policy and service standards.
  • Communicates with customers regarding orders, product availability, returns, and technical questions, providing solutions that meet client needs and expectations.
  • Performs account maintenance, including data corrections, order adjustments, and system updates, using CRM and ERP platforms.
  • Monitors open service requests and delivery issues, ensuring follow-through and appropriate documentation for each case.
  • Interprets service metrics and feedback to identify areas for process improvement or training opportunities within the team.
  • Coordinates with internal departments such as sales, logistics, and technical support to address customer needs and improve service delivery.
  • Keeps colleagues informed of updates to procedures, common service challenges, and customer preferences to support team knowledge.
  • As a trusted resources for the team, enables less experienced customer service staff on system navigation, communication practices, and problem-solving strategies to build team capability.
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

    • Required Education & Experience
    Minimum Education Level: High School Diploma
    Years of Experience: 5-7 Years
    Preferred Education & Experience
    Minimum Education Level: Associate's Degree
    Years of Experience: 8-11 Years
    Spans of Control
    Does this role Manage Southwire Team Members: No
    Travel
    Travel: None
    Physical Requirements
    Moving: 5%
    Standing: 5%
    Sitting: 90%
    Working Conditions
    Office
    Equipment
    Computer/Keyboard
    Competencies
    Action Oriented
    Plans and Aligns
    Customer Focus
    Balances Stakeholders
    Collaborates
    Nimble Learning
    Skills
    Troubleshooting (Problem Solving)
    Data Entry
    Telephone Skills
    Positivity
    Multilingualism
    Record Keeping
    Rapport Building
    Tactfulness
    Order Management
    Order Management Systems
    Benefits We Offer:
    • 401k with Matching
    • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
    • Paid Time Off & Paid Holidays
    • Long & Short-Term Disability
    • Supplemental Insurance Plans
    • Employee Assistance Program
    • Employee Referral Program
    • Tuition Reimbursement Programs
    • Advancement & Professional Growth opportunities
    • Parental Leave
    • & More

    Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

    What Southwire employees say

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