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Customer Management Specialist Jobs (NOW HIRING)

Windcave

Customer Management Specialist

Manhattan, NY · On-site

Position Objective The role of the Customer Management Specialist is to oversee the onboarding, change of ownership, and cancellation processes for Windcave merchant services customers, while also ...

ALOIS LLC

Order Management Specialist

Dallas, TX · On-site

$26 - $28/hr

This role is primarily responsible for interfacing with client customers for all communication ... The Order Management Specialist works alongside the client sales executive (sales), account manager ...

Hub Group

Client Management Specialist II

Oak Brook, IL · On-site

$50K/yr

The Client Management Specialist II is an advanced role directly above the Client Management ... Pro-actively assess customer needs and act as the point person in developing and managing account ...

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All JobsCustomer Management Specialist Jobs

Customer Management Specialist information

See salary details

$33K

$75.9K

$140.5K

How much do customer management specialist jobs pay per year?

As of Jul 30, 2026, the average yearly pay for customer management specialist in the United States is $75,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a CRM salary?

A Customer Management Specialist's salary varies based on experience, location, and industry, but typically ranges from $40,000 to $70,000 annually. Salaries may increase with proficiency in CRM software like Salesforce or HubSpot and relevant certifications. Entry-level roles often start lower, while experienced specialists or those in senior positions can earn higher wages.

How does a Customer Management Specialist typically collaborate with other departments to resolve client issues?

Customer Management Specialists often act as the bridge between clients and various internal teams such as sales, technical support, and product development. When complex issues arise, they coordinate with these departments to gather information, develop solutions, and ensure timely resolution for the client. This role requires strong communication and organizational skills, as specialists must relay client feedback and advocate for customer needs while balancing company policies. Effective collaboration helps build trust with clients and improves overall service delivery.

Is CRM a good career path?

A career as a Customer Management Specialist often involves working with Customer Relationship Management (CRM) software to improve customer interactions and retention. It can be a stable and growing field, especially for those with skills in communication, data analysis, and familiarity with CRM tools like Salesforce or HubSpot. Opportunities exist across various industries, and certifications can enhance job prospects.

What is the difference between Customer Management Specialist vs Customer Service Representative?

AspectCustomer Management SpecialistCustomer Service Representative
Primary RoleManages ongoing customer relationships, develops strategies to improve customer satisfaction, and handles account retention.Provides support, answers inquiries, and resolves issues related to products or services.
Required SkillsCustomer relationship management, communication, problem-solving, and CRM software proficiency.Communication, problem-solving, product knowledge, and basic computer skills.
Work EnvironmentOffice setting, often with CRM tools, client meetings, and strategic planning.Call centers, retail, or online support channels.

While both roles focus on customer interactions, the Customer Management Specialist emphasizes building long-term relationships and strategic account management, whereas the Customer Service Representative primarily handles immediate customer inquiries and issue resolution.

What does a Customer Management Specialist do?

A Customer Management Specialist is responsible for building and maintaining strong relationships with clients or customers, ensuring their needs are met and concerns are addressed promptly. They typically handle customer inquiries, resolve issues, and provide product or service information. Additionally, they may track customer satisfaction, gather feedback, and work with other departments to improve the overall customer experience. Their goal is to enhance customer retention and loyalty, contributing to the company's long-term success.

What skills do you need to be a CSM?

A Customer Management Specialist (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, organizational skills, and familiarity with customer management tools like CRM software. Knowledge of the industry and the ability to analyze customer data are also important for success in this role.

What jobs pay 4000 a week without a degree?

A Customer Management Specialist typically earns less than $4,000 weekly, but high-level sales roles, real estate brokers, or certain freelance consulting positions can reach or exceed that amount without requiring a degree. Success in these roles often depends on experience, skills, and performance rather than formal education.

What are the key skills and qualifications needed to thrive as a Customer Management Specialist, and why are they important?

To thrive as a Customer Management Specialist, you need strong interpersonal skills, problem-solving abilities, and a background in business, communications, or customer service. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and sometimes specific industry certifications is highly valued. Exceptional communication, patience, and conflict resolution abilities help you build trust and maintain positive client relationships. These qualities are crucial for ensuring customer satisfaction, retention, and driving business growth.
More about Customer Management Specialist jobs
Who are the top companies hiring for Customer Management Specialist jobs? The top employers for Customer Management Specialist jobs are:
What job categories do people searching Customer Management Specialist jobs look for? The top searched job categories for Customer Management Specialist jobs are:
Customer Management Specialist jobs near you
Infographic showing various Customer Management Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,917 per year, or $36.5 per hour.

Customer Management Specialist

Arias Agency

Morgantown, WV

$45K - $86K/yr

Other

Medical, Life

Re-posted 18 days ago

Job description

Company Description

International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Are you looking for a new career path? One that will give you more control and the opportunity to finally build something for yourself that you can feel passionate about? We have just the opportunity for you! We have had double digit growth for the last 7 years. As other companies downsize, our company continues to experience growth. We are looking to staff our newest office located in Canonsburg, PA. Looking for independent, driven individuals who can organize and manage their own process and workflow. All individuals will be trained (Paid Training) before starting the position full time. We foster an environment of teamwork, ownership and involvement to support a healthy and positive workforce. We're only looking for the best candidates with a great attitude, who are passionate about helping others. Our Company offers an amazing career opportunity.

Job Description

Our growing office for labor union benefits is looking to add multiple Customer Management Specialist positions to our Morgantown office location. The Customer Management Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. This is a full time position with great weekly hours.

Qualifications

We are looking for qualified candidates who can meet the following requirements: Maintain an upbeat, positive and enthusiastic attitude. Able to work as an individual as well as in a group setting Must be able to multitask. Strong organizational skills. High school diploma or equivalent is preferred Highly self-motivated & driven Passionate about making a difference in people's lives Entrepreneurial spirit/Self-starter, ability to work in a fast paced environment Excellent Communication/interpersonal skills Great Customer Service Skills Ability to prioritize and execute on plan Possess a genuine willingness to learn, be intuitive and resourceful and be coachable Must be willing to expand and grow with our company, and are not afraid to take that extra step to become leaders We are seeking a select group of leaders, entrepreneurs, and high achievers eager to jump-start their sales career with a fast-paced, stable, and internationally growing company; candidates that are fun, energetic and team players that want to make a substantial amount of money. YOU control the time that you put in. We have an excellent mentorship program where you have access to people that are making 6 figure plus income a year in the business teaching you on how to do just that. If you meet our qualifications and are ready to build a rewarding new career for yourself, Email your Resume & Contact Information(Full Name & Phone Number) to schedule an interview.

Additional Information

Job Snapshot Average Pay $45,000.00 - $86,400.00 /Year Other Pay Dependent on Position Employment Type Full-Time Job Type Management

Benefits

 Health and Life insurance provided

 Extensive compensation package

Opportunities for fast career growth

 Stock options

 Residual income

Retail, Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified Industry Consulting, Retail, Security Required Travel Not Specified All your information will be kept confidential according to EEO guidelines.

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