Aviation Customer Manager Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex ...
Aviation Customer Manager Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex ...
Aviation Customer Manager. Location: Maryville TN - Build an Aviation Career Youre Proud Of. At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex ...
Aviation Customer Manager. Location: Maryville TN - Build an Aviation Career Youre Proud Of. At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex ...
Customer Manager Associate
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Customer Manager Associate General Information Company: ACO-US Location: ROCHESTER, Minnesota, 55901 Ref #: 66566 Pay Rate: $ 20.00 Experience/skills and/or location may influence position wage rate ...
Customer Manager Associate
Rochester, MN · On-site
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Customer Manager Associate General Information Company: ACO-US Location: ROCHESTER, Minnesota, 55901 Ref #: 66566 Pay Rate: $ 20.00 Experience/skills and/or location may influence position wage rate ...
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Rochester, MN · On-site
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Rochester, MN · On-site
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$52.20K - $65.20K/yr
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Murrysville, PA · On-site
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Doral, FL · On-site
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Summary The Manager of Customer Experience leads and champions the delivery of exceptional service across all client interactions. This role guides the daily work of the Customer Experience Team with ...
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New York, NY · On-site
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New York, NY · On-site
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Customer Analytics Manager Job Location: Anywhere in USA, New Providence, NJ, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications ...
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Wayne, NJ · On-site +1
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Born within an active 3PL warehouse,Extensivbuilt the first cloud-based warehouse management platform to better serve customers and increase warehouseefficienciesto grow their businesses. We pride ...
Quick apply
Born within an active 3PL warehouse,Extensivbuilt the first cloud-based warehouse management platform to better serve customers and increase warehouseefficienciesto grow their businesses. We pride ...
Manager, Customer Intelligence
Doral, FL · On-site
The Customer Intelligence Manager is responsible for designing, implementing, and managing programs that systematically collect, analyze, and act on customer feedback that enables the business to ...
Manager, Customer Intelligence
Doral, FL · On-site
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We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front ...
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The Manager of Customer Planning is responsible for strategic and trade planning, financial, and quantitative analysis. They will be responsible for working with the customer executives to create a ...
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Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
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Customer Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do customer manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?
What are some common challenges faced by Customer Managers and how can they be addressed?
What does a Customer Manager do?
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
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Full-time
Medical, Life, Retirement, PTO
Posted 18 days ago
StandardAero rating
8.4
Based on 48 frontline employees who took The Breakroom Quiz
5th of 52 rated aviation services
Job description
Aviation Customer Manager
Location: Maryville TN
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As an Aviation Customer Manager you will lead our Customer Account team. You will be responsible for ensuring that we provide world-class customer service to our accounts. This team acts as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement.
What You Will Do
- Builds and maintains strong customer relationships; leads and participates in customer visits and engagements.
- Serves as the primary contractual owner, ensuring full understanding and compliance with all customer contractual and regulatory requirements.
- Coordinates local and remote resources to effectively meet customer needs.
- Partners with operations to improve due date performance and drive profitability.
- Monitors and manages the financial health of assigned customer accounts.
- Ensures Customer Service Team meets performance targets (turn time, invoicing, and other KPIs).
- Contributes to the development and analysis of Customer Service performance metrics (MOPs).
- Manages Trade Working Capital by reducing shipped-not-invoiced and aging work-in-progress.
- Ensures timely delivery of all required customer reports.
- Leads and develops direct reports (hiring, training, performance management, employee relations) while supporting strategic planning, compliance (quality, environmental, SMS), and special projects.
Minimum Qualifications:
* Equivalent to high school graduation and completion of a diploma training program at a college or technical school
* 2+ Years of demonstrated experience with customer service in the aerospace industry
* Ability to travel to customer locations to establish and/or maintain a good working relationship.
Preferred Qualifications:
* Ability to produce clear written reports and deliver presentations to stakeholders; experience communicating project status, risks, and outcomes to varied audiences.
* Has utilized Microsoft Office Suite and Microsoft Project in a Windows-based environment to complete daily tasks, including document creation, data analysis, and project scheduling.
* Demonstrated ability to learn and apply company policies, procedures, and regulatory requirements, with a track record of compliance (e.g., no major audit findings).
* Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness.
* Team leadership skills; ability to lead teams in a matrix environment.
* Demonstrated ability to work independently, meet defined goals, and positively influence team outcomes or performance.
* Experience managing customer or client relationships, including regular communication, issue resolution, and meeting defined service or satisfaction targets.
Benefits That Make Life Better
- Comprehensive Healthcare
- 401(k) with 100% company match up to 5%
- Paid Time Off starting day one
- Bonus opportunities
- Health & Dependent Care FSAs
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence Since 1911
With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.
Inclusivity Is Our Standard
StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
What StandardAero employees say
Pay
Benefits
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About StandardAero
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
1911