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Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Position Summary We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners ...

Encord

Customer Engineer

New York, NY · On-site

$110K - $130K/yr

As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will ...

Owens & Minor

Customer Advocate

Portland, OR

$75K - $85K/yr

On-site at customer location- Portland, OR Salary: $75,000-$85,000 annually Compensation: The anticipated salary range for this position is $75,000-$85,000 annually . Actual compensation may vary ...

Maverick Transport Inc

Customer Specialist

Easton, MD · On-site

$40K - $47K/yr

As a Customer Relations Specialist you aim to provide customer service at an ELEVATED level and to grow the current customer base in Revenue, Profit, and Load Count with the goal of gaining new ...

CarMax, Inc.

Customer Advisor

Hartford, CT · On-site

$27.14/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

Cummins

Customer Engineer

Columbus, IN · On-site

Applying Cummins' products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and ...

CarMax, Inc.

Customer Specialist

Warrensville Heights, OH · On-site

$17.20 - $25.80/hr

Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...

Carmax

Customer Advisor

Portsmouth, VA · On-site

$22.42/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

Carmax

Customer Advisor

Virginia Beach, VA · On-site

$22.42/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

Carmax

Customer Advisor

Townsend, VA · On-site

$22.42/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

Carmax

Customer Advisor

Norfolk, VA · On-site

$22.42/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

CarMax, Inc.

Customer Specialist

Harrisonburg, VA · On-site

$15.50 - $23.30/hr

Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers ...

Hotshot Arbor Care

Customer Specialist

Fresno, CA · Remote

$16/hr

Become a Customer Consent Specialist with Hotshot Arbor Care and do things right, the first time. We are looking for a reliable and detail-oriented individual who enjoys working outdoors and possess ...

Carmax

Customer Advisor

Des Moines, IA

$23.60/hr

Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...

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How much do customer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically communicate with customers via phone, email, chat, or in-person. Their primary goal is to ensure customer satisfaction by addressing concerns efficiently and accurately, helping to maintain positive relationships between the company and its clients. Customer service representatives are essential in almost every industry, as they help retain customers and uphold a company’s reputation.

What are some common challenges faced by customer service representatives, and how can they be managed effectively?

Customer Service Representatives often encounter challenging situations such as handling difficult customers, managing high call volumes, or resolving complex issues efficiently. To manage these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and utilize available support resources such as knowledge bases or team leads. Many organizations provide training and encourage collaboration among team members to share best practices, which helps reps continuously improve their approach and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication, problem-solving, and interpersonal skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are vital for resolving customer issues efficiently, maintaining satisfaction, and upholding the company's reputation.

What is the difference between Customer vs Customer Service Representative?

AspectCustomerCustomer Service Representative
Primary RoleEnd-user or client of a product/serviceAssists customers, handles inquiries, resolves issues
Required SkillsCommunication, patience, product knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentVaries; retail, online, call centersCall centers, retail stores, online support
Common CertificationsNone typically requiredCustomer service certifications optional

While 'Customer' refers to the end-user or client receiving a product or service, a 'Customer Service Representative' is a professional who interacts directly with customers to address inquiries and resolve issues. Understanding this distinction helps clarify roles within the industry and improves communication strategies.

What are good customer service jobs?

Customer service jobs include roles such as customer service representative, call center agent, retail associate, and hospitality staff. These positions typically require strong communication skills, patience, and problem-solving abilities, and may involve working with customer management software or CRM tools. They often offer flexible schedules and opportunities for advancement within various industries.
More about Customer jobs

What cities are hiring for Customer jobs?

Cities with the most Customer job openings:

What are the most commonly searched types of Customer jobs?

The most popular types of Customer jobs are:

What states have the most Customer jobs?

States with the most job openings for Customer jobs include:

Customer jobs near you
Infographic showing various Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Customer Service

Sterling Heights, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

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Key responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.

  • Handle a high volume of inbound and outbound phone calls, respond to customer emails, and research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, and account status.

  • Maintain accurate documentation of all customer interactions, generate and review servicing reports, and coordinate with internal departments to resolve account issues.

Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist