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Vice President Customer Jobs (NOW HIRING)

Cosan Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosan Group

VP, Customer Success

Tampa, FL · On-site

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title : VP, Customer Success Compensation: $140,000 - $160,000 annually plus ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Enseo

VP, Customer Support (US)

Plano, TX

$133K - $170K/yr

Vice President, Customer Support At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

Dobson Fiber

Vice President, Customer Care

Oklahoma City, OK

$128K - $165K/yr

Vice President Of Customer Care Dobson is seeking a Vice President of Customer Care to lead and transform the post-install customer experience for residential and commercial customers. This executive ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Barrett Distribution

VP, Customer Solutions

Franklin, MA

$120K - $140K/yr

The Vice President, Customer Solutions, reporting to the Sr VP of Customer Solutions, is responsible for prospecting and generating qualified leads for 3PL services and solution selling Barrett ...

New

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Zetron

Vice President, Customer Experience

Redmond, WA

$155K - $198K/yr

Vice President Of Customer Experience For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets.

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All JobsVice President Customer Jobs

Vice President Customer information

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$79.5K

$163.2K

$262K

How much do vice president customer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for vice president customer in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Vice President of Customer, and how can they be effectively managed?

A Vice President of Customer typically encounters challenges such as aligning cross-functional teams around the customer experience, managing complex customer escalations, and driving customer-centric culture across the organization. To address these, effective communication and collaboration with departments like sales, product, and support are essential. Implementing clear customer feedback loops, fostering a shared vision of customer success, and investing in leadership development for direct reports can help overcome these challenges and ensure consistent, high-quality customer experiences.

What are the key skills and qualifications needed to thrive as a Vice President of Customer, and why are they important?

To thrive as a Vice President of Customer, you need extensive experience in customer success or service leadership, a strong business acumen, and typically a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Experience Professional (CCXP) are commonly beneficial. Outstanding strategic thinking, communication, and people management skills help build effective teams and foster positive customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

What does a Vice President of Customer do?

A Vice President of Customer is responsible for overseeing and improving the overall customer experience within an organization. They lead teams that handle customer service, support, and success, ensuring customer satisfaction and loyalty. This executive role involves developing customer-focused strategies, analyzing feedback, and collaborating with other departments to enhance products and services. The VP of Customer plays a crucial role in shaping policies that drive retention and growth by putting the customer at the center of business decisions.
What cities are hiring for Vice President Customer jobs? Cities with the most Vice President Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Vice President Customer jobs? States with the most job openings for Vice President Customer jobs include:
Vice President Customer jobs near you
Infographic showing various Vice President Customer job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
VP, Customer Success

VP, Customer Success

Cosan Group

Tampa, FL • On-site, Remote

$140K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

VP, Customer Success (Tampa, FL – Hybrid)
Candidates must be legally authorized to work in the United States.
Job Title: VP, Customer Success
Compensation: $140,000 - $160,000 annually plus quarterly incentive
Location: Tampa, FL (Hybrid)
Work Environment: Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings
Why Choose Us?
Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.
What We’re Looking For
We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.
What You’ll Do
Customer Success Strategy
  • Design and execute a scalable customer success strategy aligned with retention and expansion objectives.
  • Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.
Customer Onboarding
  • Lead the practice onboarding experience end-to-end.
  • Partner with clinical, implementation, and operations teams to standardize processes.
  • Establish metrics for onboarding success, time to value, and adoption milestones.
Retention & Expansion Revenue
  • Own retention and expansion revenue targets with direct accountability.
  • Develop account growth strategies to maximize customer lifetime value. -
  • Build disciplined forecasting for renewals and upsell/cross-sell opportunities.
Team Leadership
  • Recruit, develop, and lead a high-performing customer success team.
  • Provide coaching, enablement, and clear KPIs.
  • Establish career paths and foster a customer-centric, accountable culture.
Customer Insights & Executive Reporting
  • Serve as the voice of the customer across the organization.
  • Develop dashboards and executive reporting on customer health, retention, and expansion.
  • Partner with sales, operations, and finance on forecasting and performance analysis.
 
Required Qualifications
  • 10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.
  • Proven experience building or scaling a customer success organization with direct revenue accountability.
  • Strong background in healthcare services, health tech, or SaaS serving provider organizations.
  • Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.
  • Experience leading teams that include early-career or internally promoted talent.
  • Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.
  • Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.
  • Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.
  • Bachelor’s degree required.
  • Exceptional leadership, communication, and relationship management skills.
 
Preferred Qualifications
  • MBA or advanced degree in Business Administration or related field.
  • Experience in value-based care, chronic care management, or care coordination services.
  • Background in healthcare provider or payer organizations.
  • Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).
  • Experience implementing customer success platforms or tools.
  • Track record of achieving >90% net revenue retention.
 
Compensation & Benefits
  • $140,000 - $160,000 annually plus quarterly incentive.
  • Unlimited Paid Time Off + Company Holidays.
  • Medical, Dental, Vision Insurance.
  • Complimentary Life Insurance.
  • 401(k) Plan.
  • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
  • Employee Assistance Program including mental health resources.
  • Company-provided equipment (laptop, monitor, headset, etc.).
 
Work Environment & Requirements
  • Work Arrangement: Hybrid – Tampa, FL office with remote flexibility.
    • Location: 6911 Pistol Range Rd, Tampa, FL 33635.
  • Occasional travel required for customer site visits, executive meetings, and team engagement.
  • Ability to sit for extended periods while managing customer interactions and analytics.
  • Ability to communicate clearly with customers at all levels and with executives.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

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