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Vice President Customer Jobs (NOW HIRING)

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with full P&L responsibility for Cirrus Aircraft's global customer support organization, including JetStream ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Nue.io

VP, Customer Delivery

$141K - $181K/yr

VP of Customer Delivery Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

Illumia, LLC

VP, Customer Support

Alpharetta, GA · On-site

$135K - $173K/yr

Hayden Rd, Ste 230, Scottsdale, AZ 85255 Position Summary The Vice President of Client Support is a member of Illumia's operational leadership team, reporting to the COO. Customer support is both a ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Enseo

VP, Customer Support (US)

Plano, TX · On-site

$133K - $170K/yr

Vice President, Customer Support At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico ...

Appriss Retail

Vice President, Customer Success

$141K - $181K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

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$79.5K

$163.2K

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How much do vice president customer jobs pay per year?

As of Jul 8, 2026, the average yearly pay for vice president customer in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Vice President of Customer, and how can they be effectively managed?

A Vice President of Customer typically encounters challenges such as aligning cross-functional teams around the customer experience, managing complex customer escalations, and driving customer-centric culture across the organization. To address these, effective communication and collaboration with departments like sales, product, and support are essential. Implementing clear customer feedback loops, fostering a shared vision of customer success, and investing in leadership development for direct reports can help overcome these challenges and ensure consistent, high-quality customer experiences.

What are the key skills and qualifications needed to thrive as a Vice President of Customer, and why are they important?

To thrive as a Vice President of Customer, you need extensive experience in customer success or service leadership, a strong business acumen, and typically a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Experience Professional (CCXP) are commonly beneficial. Outstanding strategic thinking, communication, and people management skills help build effective teams and foster positive customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

What does a Vice President of Customer do?

A Vice President of Customer is responsible for overseeing and improving the overall customer experience within an organization. They lead teams that handle customer service, support, and success, ensuring customer satisfaction and loyalty. This executive role involves developing customer-focused strategies, analyzing feedback, and collaborating with other departments to enhance products and services. The VP of Customer plays a crucial role in shaping policies that drive retention and growth by putting the customer at the center of business decisions.
What cities are hiring for Vice President Customer jobs? Cities with the most Vice President Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Vice President Customer jobs? States with the most job openings for Vice President Customer jobs include:
Vice President Customer jobs near you
Infographic showing various Vice President Customer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President - Customer Experience

Vice President - Customer Experience

San Antonio Water System

San Antonio, TX • On-site

$225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New

San Antonio Water System rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Location : Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX
Job Type: Full Time
Job Number: 2026-123456
Department: Customer Service
Opening Date: 07/02/2026
Closing Date: Continuous
Vice President - Customer Excellence
This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on qualifications, from $225,000 with generous benefits package including pension, paid leave, and health benefits. Interested applicants should send a cover letter and resume by email only to , attention Holly Esquivel CPC, Sr. Director at Deacon Recruiting.
The San Antonio Water System (SAWS) is seeking a highly qualified Vice President - Customer Experience, under general direction, to provide strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position service as a member of the Executive Management Team and reports to the Senior Vice President.
Job Description
JOB SUMMARY
Under general direction, the Vice President - Customer Experience is responsible for providing strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position serves as a member of the Executive Management Team and reports to a Senior Vice President.
ESSENTIAL FUNCTIONS
  • Provides executive leadership for customer experience strategy, aligning programs, policies, and initiatives with organizational priorities while driving continuous improvement and service excellence.
  • Establishes and drives performance standards, service delivery models, and continuous improvement initiatives using defined metrics to optimize efficiency, accuracy, and customer outcomes.
  • Leads strategic planning, policy development, and enterprise alignment efforts to ensure customer operations support overall business, financial, and operational objectives.
  • Drives digital transformation of customer operations, including advancing the enterprise use of AMI data to enhance customer engagement, operational performance, and data-driven decision-making. In addition,
  • Drives the adoption and optimization of advanced customer relationship management technologies, including agentic AI and automation tools, to enhance customer engagement, service delivery, and operational efficiency.
  • Provides executive oversight of Customer Service field operations, including meter maintenance, service investigations, and service disruptions for non-payment, ensuring operational efficiency, service reliability, and integration with AMI-enabled data.
  • Assesses customer impacts of any rate changes and supports the implementation of any new rate structures.
  • Oversees resolution of complex and high-profile customer issues, ensuring coordinated, timely, and effective outcomes across the organization.
  • Leads stakeholder engagement and public communication efforts, including presentations to the Board of Trustees, City Council, and community organizations and develops customer outreach, education, and feedback programs.
  • Ensures compliance with regulatory requirements while incorporating industry best practices and emerging trends in Customer Service operations.
  • Forecasts, allocates, and monitors the human, physical and financial resources for the Group.
  • Builds and leads high-performing teams by developing talent, promoting accountability, and fostering a culture of collaboration and continuous improvement.
  • Trains and mentors employees and facilitates interdepartmental teamwork.
  • Promotes and encourages teamwork and cooperative efforts internal and external to SAWS including outside agencies and the community.
  • Promotes and rewards high performance and respects and promotes diversity.
  • Leads the development, analysis, and implementation of policy and strategy including identifying key strategic initiatives, business planning efforts, and policies and procedures.
  • Influences events in order to optimize organizational resources and achieve System goals.
  • Applies executive level business management principles and practices.
  • Develops and implements measures to analyze and improve organizational efficiencies.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • Bachelor's Degree in Business Administration, Public Administration or related field from an institution accredited by a recognized accrediting agency.
  • Ten years' increasingly responsible professional experience in customer service or general business operations to include five years' management/supervisory experience.
  • Valid Texas Class "C" Texas Driver's License.

JOB DIMENSIONS
  • Knowledge of Customer Service operations, industry trends, and emerging best practices, including digital transformation, AMI-enabled services, and data-driven customer engagement.
  • Knowledge of pertinent Federal, State, and local laws, statutes.
  • Knowledge of data analytics, performance measurement frameworks, and the application of AMI data to improve customer outcomes, operational efficiency, and revenue accuracy.
  • Knowledge of advanced customer relationship management (CRM) systems, including emerging capabilities such as agentic AI and automation tools used to enhance customer interactions, service delivery, and operational efficiency.
  • Skill in leveraging enterprise systems, analytics tools, and customer platforms to support decision-making and operational performance.
  • Skill in utilizing a personal computer and associated software programs.
  • Ability to communicate complex, technical, financial, and operational information effectively to executive leadership, governing bodies, and the public.
  • Ability to analyze complex, enterprise-level challenges, assess risk, and implement solutions that balance customer, operational, and financial impacts.
  • Ability to plan, manage, and optimize departmental budgets and resources in alignment with organizational goals and key initiatives.
  • Ability to research, evaluate, and implement innovative service delivery models and operational improvements.
  • Ability to exhibit high standards of business and personal ethical conduct, leadership, teamwork, positive attitude, accountability, and organizational stewardship.
  • Ability to build and maintain effective working relationships with internal staff, executive leadership, Board of Trustees, elected officials, vendors, and community stakeholders.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Working conditions are primarily in an office environment. Physical requirements include visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to sitting, walking, or standing to perform the essential functions. May operate a company or personal vehicle. May be required to work hours other than regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities
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