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Vice President Customer Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

Vice President, Customer Success M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY

$199K - $405K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Blacksky Holdings LLC

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

  • Medical

  • Retirement

  • PTO

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

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Vice President Customer information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for vice president customer in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president customer do?

A Vice President of Customer is responsible for overseeing and improving the overall customer experience within an organization. They lead teams that handle customer service, support, and success, ensuring customer satisfaction and loyalty. This executive role involves developing customer-focused strategies, analyzing feedback, and collaborating with other departments to enhance products and services. The VP of Customer plays a crucial role in shaping policies that drive retention and growth by putting the customer at the center of business decisions.

What are some common challenges faced by a vice president customer, and how can they be effectively managed?

A Vice President of Customer typically encounters challenges such as aligning cross-functional teams around the customer experience, managing complex customer escalations, and driving customer-centric culture across the organization. To address these, effective communication and collaboration with departments like sales, product, and support are essential. Implementing clear customer feedback loops, fostering a shared vision of customer success, and investing in leadership development for direct reports can help overcome these challenges and ensure consistent, high-quality customer experiences.

What are the key skills and qualifications needed to thrive as a vice president customer, and why are they important?

To thrive as a Vice President of Customer, you need extensive experience in customer success or service leadership, a strong business acumen, and typically a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Experience Professional (CCXP) are commonly beneficial. Outstanding strategic thinking, communication, and people management skills help build effective teams and foster positive customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

What cities are hiring for Vice President Customer jobs?

Cities with the most Vice President Customer job openings:

What are the most commonly searched types of Customer jobs?

The most popular types of Customer jobs are:

What states have the most Vice President Customer jobs?

States with the most job openings for Vice President Customer jobs include:

Vice President Customer jobs near you
Infographic showing various Vice President Customer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Schlesinger Associates

Remote

$141K - $181K/yr

Other

Posted 12 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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