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Director Customer Jobs (NOW HIRING)

Espresa

Director, Customer Success

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Espresa

OR · On-site

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

Merck & Co., Inc.

Director, Customer Care

Omaha, NE · On-site

The Director of Customer Care is a key position in our company transforming our Customer Care organization. This role is responsible for elevating customer experience by evaluating and evolving our ...

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Saint-Gobain

Director, Customer Experience

Malvern, PA · On-site

The Director of Customer Experience leads the development and orchestration of a unified, customer-centric experience across all brands and business units in North America. This role defines the ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$235K - $277K/yr

About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias's Commercial and Enterprise merchants, with direct accountability for Net Revenue Retention (NRR ...

New

Fleet Feet

Director, Customer Acquisition

Carrboro, NC · On-site

The Director, Customer Acquisition is a senior leader responsible for defining and executing Fleet Feet's paid media strategy across the full customer funnel, with accountability for customer ...

Illumio

Director, Customer Trust

San Jose, CA · On-site

The Director of Customer Trust leads the company's customer-facing security engagement program, ensuring customers understand the company's security architecture and practices while partnering ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Job Summary: The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

iPipeline

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in which you will lead, scale and mentor a team of Customer Success Managers (CSMs) responsible for ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

DIRECTOR, CUSTOMER CARE ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care ...

Avoca AI

Director, Customer Success

New York, NY · On-site

$220K - $280K/yr

About the Role As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

DIRECTOR, CUSTOMER CARE ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, we're more than a healthcare organization--we're a community-driven Coordinated Care ...

T-Mobile

Director, Customer Care

Chattanooga, TN · On-site

$151K - $205K/yr

The Director, Customer Care job aligns to all Customer Care employees, processes and activities to ensure the delivery of Exceptional Service. Managing a large team, this position is responsible to ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Job Summary: The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk ...

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$123.3K

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How much do director customer jobs pay per year?

As of Jul 8, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like successful entrepreneurs, top-tier investment bankers, and certain medical specialists can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What does a customer director do?

A customer director oversees a company's customer service and experience strategies, ensuring customer satisfaction and loyalty. They develop policies, lead teams, analyze customer feedback, and collaborate with other departments to improve service quality and retention. Strong leadership, communication skills, and understanding of customer relationship management tools are essential for this role.
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Director Customer jobs? States with the most job openings for Director Customer jobs include:
Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Success

Director, Customer Success

DWYER INSTRUMENTS, LLC

Simi Valley, CA

Other

Re-posted 5 days ago

Job description

Description

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration.


The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.


Key Responsibilities

  • Lead and develop the Customer Success organization, including Account Managers, Technical Support, Field Service, Production, and Calibration teams.
  • Drive retention, renewals, and account expansion, ensuring that customer satisfaction directly contributes to company revenue goals.
  • Partner with Sales and Product Management to align service delivery with business strategy and product roadmap.
  • Establish metrics and KPIs for customer satisfaction, service performance, and account growth.
  • Coach Account Managers to identify upsell and cross-sell opportunities within their assigned accounts and to leverage internal technical teams effectively.
  • Oversee resolution of complex customer issues, ensuring timely and professional responses across all support functions.
  • Collaborate with Production and Calibration to prioritize customer orders, manage schedules, and maintain high-quality standards.
  • Implement scalable processes for onboarding, support, and lifecycle management to enhance the overall customer experience.
  • Represent the voice of the customer internally, influencing continuous improvement in product design, service quality, and business operations.

Requirements

  • Bachelor's degree in Business, Engineering, Life Sciences, or related field; MBA or equivalent leadership experience preferred.
  • 10+ years of experience in Customer Success, Account Management, or Operations Leadership, with at least 5 years managing multi-disciplinary teams.
  • Proven success in driving customer retention and account growth in a technology or IoT-based business; MedTech or laboratory environment experience strongly preferred.
  • Strong leadership and communication skills with a demonstrated ability to inspire and align cross-functional teams.
  • Data-driven mindset with experience using CRM, analytics, and KPI dashboards to manage performance.
  • Strategic thinker with hands-on execution skills-comfortable operating in both boardroom discussions and day-to-day operations.


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