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Director Customer Jobs (NOW HIRING)

Director, Customer Experience Missoula, Montana, United States We're a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our ...

Director, Customer Success

New York, NY · On-site

$115.50K - $125K/yr

Director of Customer Success AdQuick Full-Time Client-Facing About the Role AdQuick is the leading operating system for out-of-home advertising the platform brands and agencies use to plan, buy, and ...

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

As a Director, Customer Success at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with ...

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in which you will lead, scale and mentor a team of Customer Success Managers (CSMs) responsible for ...

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key ...

Director, Customer Experience

Ventura, CA · On-site

$180K - $221K/yr

Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is ...

Director, Customer Success, OEM Solutions (Pricing & Incentives) (P5) Location: Remote w/travel - LA area preferred, California only Reports to: VP Customer Success Vacancy : This is a new Vacancy ...

The Director of Customer Insights is responsible for Customer and Brand Insights across the organization, and the aggregation of those insights into actionable intelligence to drive strategic change ...

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

About the Role: We're looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and ...

Director, Customer Success

Salt Lake City, UT · Hybrid

$143.40K - $175.40K/yr

Bluevine is seeking a strategic and execution-focused Director of Customer Success to lead our US-based operations while driving global consistency across our customer support organization. This ...

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

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Director Customer information

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$39K

$123.3K

$196.5K

How much do director customer jobs pay per year?

As of May 28, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
More about Director Customer jobs
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Director Customer jobs? States with the most job openings for Director Customer jobs include:
Infographic showing various Director Customer job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 66% Physical, 2% Hybrid, and 32% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Success

Director, Customer Success

DrinkPAK LLC

Santa Clarita, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

POSITION DESCRIPTION: The Director of Customer Success leads DrinkPAK's Brand Management team and is the executive owner of the company's customer relationships and commercial performance. This role sets the strategic vision for how DrinkPAK engages, retains, and grows its brand partner portfolio while ensuring flawless day-to-day execution.

Reporting to Senior Sales Leadership, the Director serves as the ultimate advocate for customers within the organization, building deep partnerships that drive mutual growth and competitive advantage. This leader will develop and scale a high-performing team of Brand Managers, and will work cross-functionally with Supply Chain, Operations, Finance, and Commercialization to deliver outcomes that exceed customer expectations.

BENEFITS:Thewell-being of our team members and their families is critically important to us. As part of this commitment, we offer:

  • PPO medical, dental, and vision insurance for our employees AND their dependents, 100% paid by the Company

  • A cell phone stipend

  • Annual discretionary bonus

  • 401(k) match program, pet insurance, life insurance, andmore.

LOCATION:The position is based at DrinkPAK's Headquarters in Santa Clarita, California.

TYPE:FullTime;Salaried/Exempt

RESPONSIBILITIES

Team Leadership & Development

  • Lead, mentor, and develop a team of Brand Managers, setting clear performance expectations and fostering a high-accountability, high-support culture

  • Establish team operating rhythms, escalation protocols, and best practices for customer engagement and issue resolution

  • Partner with HR and Sales leadership to attract, onboard, and retain top talent across the customer success function

  • Create and maintain career development frameworks to grow talent within the team

Customer Strategy & Relationship Management

  • Own the executive-level relationship for DrinkPAK's highest-priority brand partners, serving as a senior point of escalation and strategic counsel

  • Develop and execute a customer success strategy that supports retention, account growth, and long-term partnership health

  • Lead executive business reviews with key customers, presenting performance data and aligning on joint priorities

  • Champion the voice of the customer internally, ensuring customer needs and expectations are clearly understood across all functions

Commercial Performance & Accountability

  • Own the commercial health of the brand partner portfolio, including revenue performance, contract adherence, pricing, and profitability

  • Oversee forecasting, order management, and delivery performance KPIs, holding the team accountable to OTIF, forecast accuracy, and quality targets

  • Partner with Finance on profitability reviews, pricing strategy, and contract renewals across the portfolio

  • Drive continuous improvement in commercial execution through data-driven insights and structured problem-solving

Cross-Functional Partnership

  • Serve as the senior liaison between Sales and Supply Chain / Operations, ensuring customer priorities are integrated into production planning and capacity decisions

  • Partner with the Commercialization team to govern innovation pipelines, product launches, and reformulations across the customer base

  • Collaborate with senior leadership to inform go-to-market strategy, customer segmentation, and service model design

QUALIFICATIONS

  • Bachelor's degree in Business, Supply Chain, Finance, or a related field; MBA or advanced degree preferred

  • At least 8+ years of progressive experience in customer success, account management, sales operations, or CPG manufacturing - with at least 3 years in a people leadership role

  • Proven track record of leading high-performing customer-facing teams in a manufacturing or operations-intensive environment

  • Deep understanding of commercial execution, contract management, purchase order workflows, and supply chain fundamentals

  • Demonstrated ability to build and maintain executive-level customer relationships, with experience navigating complex, multi-stakeholder accounts

  • Strong analytical skills with experience using data to drive decisions, improve performance, and tell compelling business stories

  • Exceptional communication, influence, and negotiation skills - equally effective with customers and internal cross-functional partners

  • Ability to operate with urgency, prioritize effectively, and lead a team through ambiguity in a fast-paced, high-growth environment


OUR VALUES

Our company's culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization.

  • Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.

  • Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.

  • Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.


ABOUT DRINKPAK

DrinkPAKis the premiere manufacturer of canned beverages in North America. As producers of the largest and fastest-growing alcoholic and non-alcoholic beverages in the world,DrinkPAKprovides full-service support for procurement, batching, processing, filling, packaging, warehousing, and distribution. Founded in 2020,DrinkPAKhas revolutionized canned beverage manufacturing by offering extreme capacity and format flexibility throughcutting-edgetechnology and a commitment to the best talent in the industry. For more information, visitwww.drinkpak.com.


WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The employee frequently is required to talk and hear, in person, via video conferencing (e.g., Zoom, Microsoft Teams, Google Meet, etc.), and telephonically.

  • The employee frequently is required to reach with hands and arms.

  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

  • The employee is occasionally required to stand and walk, and is frequently required to sit.

  • Travel to customer sites and DrinkPAK facilities may be required.

BASE SALARY COMPENSATION RANGE: $180k - $220k