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Director Customer Jobs (NOW HIRING)

Versaterm

OR

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Liveops

Director, Customer Success

The Purpose of Your Role The Director, Strategic Customer Success serves as the executive strategic partner for assigned enterprise clients, helping organizations modernize and optimize customer ...

Espresa

OR · On-site

The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...

MSD

Director, Customer Care

Omaha, NE · On-site

The Director of Customer Care is a key position in our company transforming our Customer Care organization. This role is responsible for elevating customer experience by evaluating and evolving our ...

New

Gatik AI

Director, Customer Success

Mountain View, CA · On-site

The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

onX

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

THOMSON REUTERS

Director, Customer Trust

New York, NY · Hybrid

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our ...

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How much do director customer jobs pay per year?

As of Jun 17, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can earn $150,000 or more annually include roles like senior media directors, executive producers, and media strategists, often requiring extensive experience, leadership skills, and advanced knowledge of industry tools. These positions typically involve managing large teams, overseeing major projects, and working in fast-paced environments. Certifications in digital marketing or media management can also enhance earning potential.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What jobs pay $2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn $2,000 or more per day, especially in large organizations or consulting firms. These positions typically require extensive experience, advanced skills, and often involve long hours or high responsibility levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What does a customer director do?

A customer director oversees a company's customer service and experience strategies, ensuring customer satisfaction and loyalty. They develop policies, lead teams, analyze customer feedback, and collaborate with other departments to improve service quality and meet business goals.
More about Director Customer jobs
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Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Service

New York Racing Association Careers

Ozone Park, NY • On-site

$126K - $189K/yr

Full-time

Posted 11 days ago

Job description

Title: Director, Customer Service

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Exempt

Job Overview:

The Director, Customer Service is responsible to direct and oversee the daily operations in
NYRA’s and NYRA BETS Call Center. Manages a team of individual contributors, Manager and Team Leads and is accountable for conducting effective performance management. Allocates resources to meet objectives and goals of the Customer Service team. Directs operations for strategic initiatives and serves as a primary point of contact for internal stakeholders. Responsible for managing non-technical customer service activities such as delivering in-person customer service, operating customer service desks, and providing general customer support.

Essential Functions:

  • Develops tactical and operational plans for the Customer Service team and supports organizational objectives and business goals.
  • Drives the execution of customer service strategies and policies to optimize customer satisfaction and operational efficiency.
  • Leads performance reviews and develops professional growth plans for supervisors and team members.
  • Implements data-driven decision-making by analyzing key service metrics and recommending process enhancements.
  • Collaborates with senior leadership to align customer service initiatives with broader business strategies.
  • Develops and manages customer service budgets, ensuring resource allocation supports operational excellence.
  • Recruit, train, coach, and motivate agents and supervisors; handle escalations.
  • Work with IT, Marketing, HR, and other departments to align goals.
  • Select and leverage communication software, AI, and automation.
  • Monitor KPIs (AHT, CSAT, NPS, FCR), analyze data, and implement quality control.
  • Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring the achievement of team goals within established timelines and budgets.

Qualifications:

Minimum Requirements:

  • Bachelor’s degree in business, Management, Communications, or related field (or equivalent experience).
  • 8+ years in call center operations, progressing from manager roles.
  • Minimum 2-4 years in a supervisory or senior management role.
  • Demonstrable success meeting performance metrics in fast-paced environments.

Knowledge Required:

  • Exceptional leadership, communication (verbal/written), problem-solving, and interpersonal skills.
  • Proficiency with call center platforms, plus data analysis tools.
  • Deep understanding of call center operations and industry best practices.
  • Proficiency in call center metrics and data analysis.
  • Adaptability, resilience, strategic thinking, and emotional intelligence.

Preferred Skills: Process Improvement, Budgeting, Quality Assurance, Business Metrics, Forecasting, Billing, Conflict Resolution, Negotiation, Workflow Management

Summary of Physical Requirements and Work Environment:

The Director, Customer Service role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace.
The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required.
The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay Range / Salary: $126,000– $189,000 annually

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