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Director Customer Jobs (NOW HIRING)

AdQuick

Director, Customer Success

New York, NY · On-site

$115.50K - $125K/yr

Director of Customer Success AdQuick Full-Time Client-Facing About the Role AdQuick is the leading operating system for out-of-home advertising the platform brands and agencies use to plan, buy, and ...

Beyond SOF

Director, Customer Success

Washington, DC · On-site

The Director of Customer Success is responsible for overseeing the customer success department, managing customer success projects, and ensuring the successful implementation of customer success ...

Gatik AI

Director, Customer Success

Mountain View, CA · On-site

The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...

Gatik AI

Director, Customer Success

Mountain View, CA · On-site

The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our Customer Success Program. In this role, this individual will work collaboratively with leaders and key ...

Litera

Director, Customer Success

Holmdel, NJ · On-site

As a Director, Customer Success at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with ...

iPipeline

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in which you will lead, scale and mentor a team of Customer Success Managers (CSMs) responsible for ...

onX

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

Curri

Director, Customer Experience

Ventura, CA · On-site

$180K - $221K/yr

Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is ...

JD Power

Director, Customer Success

$165K - $180K/yr

Director, Customer Success, OEM Solutions (Pricing & Incentives) (P5) Location: Remote w/travel - LA area preferred, California only Reports to: VP Customer Success Vacancy : This is a new Vacancy ...

At Home Stores

Director Customer Insights

Coppell, TX · On-site

The Director of Customer Insights is responsible for Customer and Brand Insights across the organization, and the aggregation of those insights into actionable intelligence to drive strategic change ...

Wrike

Director Customer Success

OR · On-site +1

About the Role: We're looking for a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and ...

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$123.3K

$196.5K

How much do director customer jobs pay per year?

As of May 28, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
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What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
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Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 66% Physical, 2% Hybrid, and 32% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Service

New York Racing Association Careers

Ozone Park, NY • On-site

$126K - $189K/yr

Full-time

Posted 20 days ago

Job description

Title: Director, Customer Service

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Exempt

Job Overview:

The Director, Customer Service is responsible to direct and oversee the daily operations in
NYRA’s and NYRA BETS Call Center. Manages a team of individual contributors, Manager and Team Leads and is accountable for conducting effective performance management. Allocates resources to meet objectives and goals of the Customer Service team. Directs operations for strategic initiatives and serves as a primary point of contact for internal stakeholders. Responsible for managing non-technical customer service activities such as delivering in-person customer service, operating customer service desks, and providing general customer support.

Essential Functions:

  • Develops tactical and operational plans for the Customer Service team and supports organizational objectives and business goals.
  • Drives the execution of customer service strategies and policies to optimize customer satisfaction and operational efficiency.
  • Leads performance reviews and develops professional growth plans for supervisors and team members.
  • Implements data-driven decision-making by analyzing key service metrics and recommending process enhancements.
  • Collaborates with senior leadership to align customer service initiatives with broader business strategies.
  • Develops and manages customer service budgets, ensuring resource allocation supports operational excellence.
  • Recruit, train, coach, and motivate agents and supervisors; handle escalations.
  • Work with IT, Marketing, HR, and other departments to align goals.
  • Select and leverage communication software, AI, and automation.
  • Monitor KPIs (AHT, CSAT, NPS, FCR), analyze data, and implement quality control.
  • Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring the achievement of team goals within established timelines and budgets.

Qualifications:

Minimum Requirements:

  • Bachelor’s degree in business, Management, Communications, or related field (or equivalent experience).
  • 8+ years in call center operations, progressing from manager roles.
  • Minimum 2-4 years in a supervisory or senior management role.
  • Demonstrable success meeting performance metrics in fast-paced environments.

Knowledge Required:

  • Exceptional leadership, communication (verbal/written), problem-solving, and interpersonal skills.
  • Proficiency with call center platforms, plus data analysis tools.
  • Deep understanding of call center operations and industry best practices.
  • Proficiency in call center metrics and data analysis.
  • Adaptability, resilience, strategic thinking, and emotional intelligence.

Preferred Skills: Process Improvement, Budgeting, Quality Assurance, Business Metrics, Forecasting, Billing, Conflict Resolution, Negotiation, Workflow Management

Summary of Physical Requirements and Work Environment:

The Director, Customer Service role is primarily sedentary and performed in an office or office-like environment with no special physical demands required. The position involves extended periods of sitting with intermittent standing and walking, as well as occasional bending, reaching, and other routine movements typical of a professional workplace.
The role requires regular hand manipulation, including daily typing and repetitive hand movements while working on a computer. Occasional light lifting (generally up to 10 lbs., and infrequently up to 30 lbs.) may be required.
The work environment does not typically expose the employee to hazardous conditions. There is minimal exposure to environmental hazards such as moving mechanical parts, fumes, extreme weather, or high-risk work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay Range / Salary: $126,000– $189,000 annually

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