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Director Customer Jobs (NOW HIRING)

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

MasterCard

Director, Customer Success

Purchase, NY

The Director of Customer Success for Small and Medium Enterprise is a key leadership role responsible for the health, retention, and growth of a defined customer segment within Mastercard's SME ...

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$120 - $180/hr

Director of Customer ServicePosition Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Job Summary: The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk ...

ONX, Inc.

Director, Customer Experience

Austin, TX · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

DwyerOmega

Director, Customer Success

Simi Valley, CA · On-site

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

About the Role As Director, Customer Success, you'll own the full post-sale journey for Gorgias's Commercial and Enterprise merchants, with direct accountability for Net Revenue Retention (NRR ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery, which ...

RAMP

Director, Customer Experience

Manhattan, NY · On-site

We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24 ...

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

$210 - $240/hr

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

Swimlane, Inc.

Director, Customer Success

Denver, CO · On-site

About the role As the Director of Customer Success, you will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value across our security portfolio.

ONX, Inc.

Director, Customer Experience

Missoula, MT · On-site

Director, Customer Experience Missoula, Montana, United States About OnX We're a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors.

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton, MA office; 1 day remote FLSA Status: Exempt About Us BrightonOne is a nonprofit social enterprise ...

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

About the Role The Director of Customer Success will own and drive global revenue retention and expansion across our manufacturing customer base. This role combines executive-level strategy with ...

Decisive Point

Director, Customer Success

Arizona City, AZ · On-site

$140 - $190/hr

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

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Director Customer information

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$39K

$123.3K

$196.5K

How much do director customer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What cities are hiring for Director Customer jobs?

Cities with the most Director Customer job openings:

What are the most commonly searched types of Customer jobs?

The most popular types of Customer jobs are:

What states have the most Director Customer jobs?

States with the most job openings for Director Customer jobs include:

Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Success

DWYER INSTRUMENTS, LLC

Simi Valley, CA • On-site

Full-time

Re-posted 24 days ago

Job description

Description

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes Account Management, Technical Support, Field Service, Production, and Calibration.


The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong leadership, operational discipline, and a commercial mindset.


Key Responsibilities

  • Lead and develop the Customer Success organization, including Account Managers, Technical Support, Field Service, Production, and Calibration teams.
  • Drive retention, renewals, and account expansion, ensuring that customer satisfaction directly contributes to company revenue goals.
  • Partner with Sales and Product Management to align service delivery with business strategy and product roadmap.
  • Establish metrics and KPIs for customer satisfaction, service performance, and account growth.
  • Coach Account Managers to identify upsell and cross-sell opportunities within their assigned accounts and to leverage internal technical teams effectively.
  • Oversee resolution of complex customer issues, ensuring timely and professional responses across all support functions.
  • Collaborate with Production and Calibration to prioritize customer orders, manage schedules, and maintain high-quality standards.
  • Implement scalable processes for onboarding, support, and lifecycle management to enhance the overall customer experience.
  • Represent the voice of the customer internally, influencing continuous improvement in product design, service quality, and business operations.

Requirements

  • Bachelor's degree in Business, Engineering, Life Sciences, or related field; MBA or equivalent leadership experience preferred.
  • 10+ years of experience in Customer Success, Account Management, or Operations Leadership, with at least 5 years managing multi-disciplinary teams.
  • Proven success in driving customer retention and account growth in a technology or IoT-based business; MedTech or laboratory environment experience strongly preferred.
  • Strong leadership and communication skills with a demonstrated ability to inspire and align cross-functional teams.
  • Data-driven mindset with experience using CRM, analytics, and KPI dashboards to manage performance.
  • Strategic thinker with hands-on execution skills-comfortable operating in both boardroom discussions and day-to-day operations.


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