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Director Customer Jobs (NOW HIRING)

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

Overview Director, Customer Marketing Alpharetta, GA (Onsite) Are you ready for what's next, now? We're looking for a Director, Customer Marketing for our office in Alpharetta, GA. The position is ...

Director, Customer Trust

Sunnyvale, CA ยท On-site

$227K - $272K/yr

The Director of Customer Trust leads the company's customer-facing security engagement program. Reporting to the VP of Security, this role is responsible for building trust with our customers, and ...

Director Customer Analytics

New York, NY ยท On-site

$152K - $216K/yr

The Director of Customer Analytics will shape Customer Strategy by leveraging advanced analytics to influence decision-making across product and marketing. This leader drives customer performance ...

Align customer success initiatives with overall business goals. * Lead, mentor, and develop a high-performing customer success team. * Foster a culture of excellence, collaboration, and continuous ...

We are seeking a Director of Customer Operations to lead end-to-end operational excellence for network operations, with one of the leading customers in the USA. This is a CFR (Customer Fulfillment ...

The Director, Customer Marketing is responsible for designing and scaling strategies that increase retention, accelerate upsell and cross-sell, and expand advocacy across the customer lifecycle. The ...

Director, Customer Experience

China Grove, NC ยท On-site

$98K - $164K/yr

Job Overview The Principal, Customer Experience, based in our China Grove Fulfillment Center serves as the primary liaison between luxury partners and the China Grove Customer Fulfillment Center.

Fleet Data Center is seeking a dedicated Customer Engineering Director for a single named customer account. Acting as the customer's primary point of entry into Fleet and their internal advocate ...

The Director, Customer Marketing is responsible for designing and scaling strategies that increase retention, accelerate upsell and cross-sell, and expand advocacy across the customer lifecycle. The ...

Summary Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service ...

As the Director, you will be responsible for developing and executing customer-centric marketing strategies and initiatives that drive customer loyalty, retention, and advocacy. You will develop and ...

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How much do director customer jobs pay per year?

As of Jun 18, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can earn $150,000 or more annually include roles like senior media directors, executive producers, and media strategists, often requiring extensive experience, leadership skills, and advanced knowledge of industry tools. These positions typically involve managing large teams, overseeing major projects, and working in fast-paced environments. Certifications in digital marketing or media management can also enhance earning potential.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What jobs pay $2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn $2,000 or more per day, especially in large organizations or consulting firms. These positions typically require extensive experience, advanced skills, and often involve long hours or high responsibility levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What does a customer director do?

A customer director oversees a company's customer service and experience strategies, ensuring customer satisfaction and loyalty. They develop policies, lead teams, analyze customer feedback, and collaborate with other departments to improve service quality and meet business goals.
More about Director Customer jobs
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Director Customer jobs? States with the most job openings for Director Customer jobs include:
Infographic showing various Director Customer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Onboarding

Director, Customer Onboarding

PracticeTek

San Diego, CA โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago


Job description

About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go!
We're on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together.
At PracticeTek, you'll get to:
  • Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
  • Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
  • See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone.
  • Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Why You'll Love It Here
As part of the TekTribe, you'll enjoy:
  • Comprehensive health, dental, and vision coverage options
  • Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
  • Flexible paid time off, sick time, and 10 company-paid holidays
  • 401(k) plan with company match to help you build your future
  • Culture Committee driving initiatives that spark connection, fun, and belonging
  • A workplace powered by innovation, collaboration, and energy every day

If you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup spending three days each week collaborating in the office and the rest working from wherever you're most productive.
What You'll Do
Here's how you'll help us bring our mission to life and show up as a Trusted Partner:
  • Onboarding Strategy & Standardization:
    Define and implement a unified onboarding framework across Chiropractic, Vision, Wellbeing, Patients, Dental, and Payments, establishing clear milestones, success criteria, and accountability.
  • Customer Journey Ownership (0-90 Days):
    Own the early customer lifecycle, ensuring onboarding drives time-to-value, product adoption, and retention within the first 90 days.
  • Execution Across Verticals:
    Ensure consistent execution of onboarding standards across verticals, holding teams accountable to defined processes, timelines, and outcomes while balancing necessary flexibility by brand.
  • AI, Automation & Scaled Onboarding:
    Redesign onboarding through AI, automation, and self-service models, leveraging tools like Userpilot and Salesforce to reduce manual effort, improve speed and consistency, and enhance the overall customer experience.
  • Sales & Pre-Onboarding Alignment:
    Partner with Sales to ensure accurate scoping, expectation setting, and data capture, reducing friction and rework during onboarding.

How Success is Measured
Here's how we'll know you're making an impact and raising the bar:
  • Time-to-Value (TTV): Measurable reduction in onboarding timelines across all verticals
  • 90-Day Retention: Increased customer retention within the first 90 days post-go-live
  • Product Adoption: Improved early-stage feature adoption and engagement rates
  • Onboarding Completion Rate: โ‰ฅ90% of customers completing onboarding within defined timelines
  • Onboarding CSAT: โ‰ฅ90-95% customer satisfaction during onboarding
  • Sales-to-Onboarding Alignment: Reduction in onboarding delays and rework due to improved handoff quality
  • Operational Efficiency: Reduction in manual onboarding effort through automation, AI, and scaled onboarding models

What You Bring
Your unique talents are what make you shine. For this role, success looks like:
  • 8-10+ years of experience in SaaS onboarding, implementation, or customer success, including 4+ years in leadership roles
  • Proven ability to build and scale onboarding programs across multiple products, brands, or business lines
  • Experience building onboarding programs, frameworks, or systems from the ground up or significantly transforming existing ones
  • Experience working in multi-vertical or complex environments, balancing standardization with flexibility
  • Strong understanding of onboarding and lifecycle metrics, including TTV, adoption, and early retention
  • Hands-on experience with Userpilot (or similar), Salesforce, and AI tools to drive scalable onboarding
  • Track record of driving process improvement and operational efficiency
  • Experience partnering with Sales teams to improve scoping, expectation setting, and onboarding readiness
  • Strong cross-functional leadership skills across Product, Engineering, and GTM teams
  • Strategic thinker with a bias toward execution and measurable outcomes
  • Passion for delivering a high-quality customer experience tied to business results

Ready to Join?
If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and Better.Together.
The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $120,000 - $150,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.