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Director Customer Jobs (NOW HIRING)

Ocrolus Inc.

Director Customer Success

New York, NY · On-site

$190K/yr

Ocrolus's technology helps lenders make faster, more accurate credit decisions for millions of borrowers - we're hiring a Director of Customer Success to own how every one of those clients ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and support clear career pathways from KAM to Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer interaction What you'll bring: * Bachelor ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and support clear career pathways from KAM to Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer interaction What you'll bring: * Bachelor ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a ...

Lincoln Financial

Director, Customer Experience

Radnor, PA · On-site

$96K - $176K/yr

Requisition #: 76367 The Role at a Glance We are excited to bring on a Director of Customer Experience to join the Workplace Solutions Customer Experience team. In this impactful leadership role, you ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers. * Own net ...

PracticeTek

Director, Customer Success

San Diego, CA · Remote

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

PracticeTek

Director, Customer Onboarding

San Diego, CA · Hybrid

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

VEHLO

Director, Customer Support

Troy, MI

The Director of Customer Support will own the end-to-end support experience for our dealership customers across the Service Drive and Recon portfolios -- from front-line ticket resolution to ...

4 Over llc

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a ...

PracticeTek

Director, Customer Success

Green Bay, WI

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

PracticeTek

Director, Customer Success

San Diego, CA · On-site

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

PracticeTek

Director, Customer Success

Green Bay, WI · Remote

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

RXO

Director, Customer Care

Marietta, GA · On-site

As a Director, Customer Care , you will provide strategic leadership and operational oversight for customer care teams supporting our customers, carriers, and business partners. In this role, you ...

Aptean

Director, Customer Marketing

Alpharetta, GA · On-site

Overview Are you ready for what's next, now? We're looking for a Director, Customer Marketing for our office in Alpharetta, GA. The position is full-time. You'll join a fast-paced, collaborative ...

PracticeTek

Director, Customer Success

Las Vegas, NV · On-site

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

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Showing results 41-60

All JobsCustomer JobsDirector Customer Jobs

Director Customer information

See salary details

$39K

$123.3K

$196.5K

How much do director customer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Director Customer jobs? States with the most job openings for Director Customer jobs include:
Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Success

Ocrolus Inc.

New York, NY • On-site

$190K/yr

Full-time

Posted 13 days ago

Job description

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence-streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.
Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit-ultimately creating a more inclusive financial system.
Trusted by more than 400 customers-including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square-Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.
Ocrolus's technology helps lenders make faster, more accurate credit decisions for millions of borrowers - we're hiring a Director of Customer Success to own how every one of those clients experiences our support and implementations.
What you'll own
  • Ticket operations: Own end-to-end ticket resolution - time to resolution, accuracy and client satisfaction across all accounts globally
  • Implementations: Lead the implementation function, ensuring clients go live on time, on scope and with high satisfaction
  • Team leadership: Build, manage and develop a high-performing India-based CS team serving clients across the US, UK and Canada
  • Cross-functional coordination: Partner with AM, Product and Engineering to resolve complex client issues and feed insights back into the roadmap
  • Process excellence: Build scalable support processes, playbooks and escalation frameworks as Ocrolus grows
  • Service delivery scope: Ensure every Ocrolus client receives consistent, high-quality support and implementation delivery - you own the service experience, not the commercial relationship

How we'll measure success
Metric
What we're measuring
Ticket resolution time
Average and P90 time from ticket open to resolution, by product line and severity
Ticket accuracy
% of tickets resolved correctly on first contact; re-open rate
Customer satisfaction
CSAT scores on support interactions and implementation completions
Implementation success
% of implementations completed on time and on scope; time to go-live
What we're looking for
Must have
  • 7+ years in Customer Success, Support Operations or Implementation - with at least 2 years in a leadership role
  • Experience managing offshore/India-based teams serving enterprise clients across multiple geographies
  • B2B SaaS or fintech background - you understand how software is deployed, adopted and supported at scale
  • Proven track record owning SLA-driven support operations - you track resolution time, accuracy and CSAT obsessively
  • Implementation experience - you've run or overseen the onboarding and go-live of complex software for enterprise clients
  • Ability to operate across multiple product lines simultaneously - breadth over depth matters here
  • Excellent communication skills - you'll manage up to the VP of Account management and down to an India-based delivery team

Nice to have
  • Experience in lending, fintech, mortgage or financial services software
  • Familiarity with document automation, OCR or AI-powered data products
  • Experience building CS teams from scratch or through a high-growth phase
  • Comfort with data and analytics to diagnose support trends and drive operational decisions

Why this role, why now
  • Real ownership: this is not a coordinator role - you own the service experience for all accounts
  • Growing team: the India-based team is expanding and new product solutions are actively being built
  • New York HQ: work from Ocrolus's New York office with a hybrid setup
  • Meaningful work: Ocrolus technology helps lenders make faster, fairer credit decisions for millions of borrowers

Note:
The full-time salary range for this role is around $190,000 + variable + equity + benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.
Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.
Life at Ocrolus
We're a team of builders, thinkers, and problem solvers who care deeply about our mission - and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
Our culture is grounded in four core values: Empathy - Understand and serve with compassion
Curiosity - Explore new ideas and question the status quo Humility - Listen, be grounded, and remain open-minded
Ownership - Love what you do, work hard, and deliver excellence
We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.

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