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Director Customer Jobs (NOW HIRING)

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with the ability to build trusted, long-term relationships with companies. The ideal candidate is someone ...

Litera

Director, Customer Success

Holmdel, NJ · On-site

As a Director, Customer Success at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with ...

iPipeline

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in which you will lead, scale and mentor a team of Customer Success Managers (CSMs) responsible for ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in which you will lead, scale and mentor a team of Customer Success Managers (CSMs) responsible for ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

ABSORB

Director, Customer Enablement

Tampa, FL · Remote

There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation We're seeking a Director of Customer ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

Discord

Director, Customer Experience

San Francisco, CA

$224K - $252K/yr

We're looking for a Director of Customer Experience to lead the next chapter of our support story: a bold, AI-powered transformation of how we serve tens of millions of users worldwide. You'll ...

Adobe, Inc.

Director, Customer Value

San Jose, CA · On-site

$218K - $363K/yr

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

DIRECTOR, CUSTOMER CARE ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, we're more than a healthcare organization--we're a community-driven Coordinated Care ...

Adobe, Inc.

Director, Customer Value

New York, NY · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This ...

HighLevel

Director, Customer Retention

Charleston, WV · Remote

As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...

Litera

Director, Customer Success

Philadelphia, PA

Align customer success initiatives with overall business goals. * Lead, mentor, and develop a high-performing customer success team. * Foster a culture of excellence, collaboration, and continuous ...

Hertz

Director Customer Experience

Estero, FL · On-site

$120K/yr

The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives. We expect the ...

Aptean

Director, Customer Marketing

Alpharetta, GA · On-site

Overview Director, Customer Marketing Alpharetta, GA (Onsite) Are you ready for what's next, now? We're looking for a Director, Customer Marketing for our office in Alpharetta, GA. The position is ...

Aptean

Director, Customer Marketing

Alpharetta, GA

Overview Director, Customer Marketing Alpharetta, GA (Onsite) Are you ready for what's next, now? We're looking for a Director, Customer Marketing for our office in Alpharetta, GA. The position is ...

PracticeTek

Director, Customer Onboarding

San Diego, CA · Hybrid

Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead ...

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How much do director customer jobs pay per year?

As of Jun 18, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can earn $150,000 or more annually include roles like senior media directors, executive producers, and media strategists, often requiring extensive experience, leadership skills, and advanced knowledge of industry tools. These positions typically involve managing large teams, overseeing major projects, and working in fast-paced environments. Certifications in digital marketing or media management can also enhance earning potential.

How does a Director of Customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a Director of Customer, and why are they important?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What jobs pay $2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn $2,000 or more per day, especially in large organizations or consulting firms. These positions typically require extensive experience, advanced skills, and often involve long hours or high responsibility levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What does a Director of Customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What does a customer director do?

A customer director oversees a company's customer service and experience strategies, ensuring customer satisfaction and loyalty. They develop policies, lead teams, analyze customer feedback, and collaborate with other departments to improve service quality and meet business goals.
More about Director Customer jobs
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
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Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Insights

At Home Stores

Coppell, TX

Full-time

Posted 3 days ago

At Home Stores rating

5.3

Company rating: 5.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

47th of 58 rated furniture retailers

Job description

Job Summary:  

The Director of Customer Insights is responsible for Customer and Brand Insights across the organization, and the aggregation of those insights into actionable intelligence to drive strategic change and visibility. 

The Director of Enterprise Insights is a data-driven strategist, specializing in insights and analytics. The person in this position brings a high level of competency for planning and conducting customer and brand research and garnering high-level, actionable insights from multiple forms of third-party and first-party research, both qualitative and quantitative.  

Key Roles and Responsibilities 

Research and Customer Insights 

Serves as the driver and aggregator of information on the At Home customer, bringing the consumer perspective to organizational decision-making by executing market analysis and research activities 

Plans and directs research (including brand tracker and focus groups) and develops actionable insights 

Shares out the insights and learning across the organization, working to help activate and provide visibility to the insights and learning 

Responsible for executing a regular cadence of reporting 

Ensures that the learnings throughout the organization are pulled through into strategic planning across various functions of the organization, including in execution 

Gathers information from various parties across Marketing and the entire enterprise (paid media, CRM, Omnichannel, signage teams, Store Operations) responsible for generating the learning in their particular areas of responsibility.  

Understands needs of the merchandising organization in customer research and learning and conducts research and aggregates learning on their behalf 

Collaborate with all cross-functional teams and partners across the business to generate meaningful hypotheses, uncover validated answers, and recommend courses of action 

Strategic Planning 

Unites a deep understanding of customer behaviors and mindset, year-over-year performance and improvement optimizations needed, and future-forward business drivers to develop plans that drive results 

Aggregates the FY plans, board decks and other key presentations as necessary for the CMO and COO 

Qualifications and Competencies 

At least 5 years of experience in positions relating to marketing 

At least 7 years managing marketing research and customer insights  

Strong background in quantitative insights concepts, including survey types, typing tool development and application, developing customer segments with research data, question type development, etc. 

Bachelor's degree in Marketing, Business or related field, MBA is a plus 

Ability to manage and simplify complex processes and problems 

Experience in retail environment, with projects that focus on the customer 

Excellent analytical, critical thinking and problem-solving skills 

Strong presentation skills both in delivery and creation 

Ability to handle competing business demands while ensuring execution and consistent results with high energy and a high sense of urgency 

Self-starter, with ability to multi-task in a fast-paced environment 

Energetic and collaborative team player with the ability to motivate others 

Ability to thrive in a flexible environment with a positive attitude 

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