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Director Customer Jobs (NOW HIRING)

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Job Summary: The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class support for ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

WPP

Director, Customer Success

New York, NY · On-site

$100K - $230K/yr

The Director, Customer Success will be a key member of the North American Client Services team, responsible for driving the adoption and usage of Infosum's data collaboration platform. This role is ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City, California. In this role, you'll shape how C3 AI delivers world-class ...

Ocrolus Inc.

Director Customer Success

New York, NY · On-site

$190K/yr

Ocrolus's technology helps lenders make faster, more accurate credit decisions for millions of borrowers - we're hiring a Director of Customer Success to own how every one of those clients ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and support clear career pathways from KAM to Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer interaction What you'll bring: * Bachelor ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Define and support clear career pathways from KAM to Director to enterprise CX leadership * Reinforce QXO's values and SQSCP framework in every customer interaction What you'll bring: * Bachelor ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will be responsible for leading and scaling a ...

Lincoln Financial

Director, Customer Experience

Radnor, PA · On-site

$96K - $176K/yr

Requisition #: 76367 The Role at a Glance We are excited to bring on a Director of Customer Experience to join the Workplace Solutions Customer Experience team. In this impactful leadership role, you ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Lead and evolve Cvent's Customer Success strategy to drive measurable outcomes across onboarding, adoption, retention, and expansion for a global portfolio of event technology customers. * Own net ...

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Showing results 21-40

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Director Customer information

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$39K

$123.3K

$196.5K

How much do director customer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director customer in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.
What cities are hiring for Director Customer jobs? Cities with the most Director Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Director Customer jobs? States with the most job openings for Director Customer jobs include:
Director Customer jobs near you
Infographic showing various Director Customer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Care

Modaxo - Elovate

El Paso, TX • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
The Director, Customer Care is a newly created role within Elovate. This leader will own post-issuance customer operations end-to-end - including customer service, Help Desk, correspondence, court packages, and customer success. The Director will consolidate contact center operations in El Paso, build the infrastructure for long-term customer referenceability, and drive continuous improvement and scalable service delivery.
Job Description:
Responsibilities
Help Desk Standup
  • Lead the design, staffing, and launch of Elovate's 24×7 Help Desk
  • Define Tier I and Tier II support scope, escalation paths, and SLA targets.
  • Hire and onboard the Help Desk Supervisor and build the team to operationalize round-the-clock support.
Customer Operations Leadership
  • Own post-issuance customer operations end-to-end: customer service, Help Desk, correspondence, court packages, and customer success.
  • Lead the consolidation of customer service operations into the El Paso contact center, reducing dispersed operations and improving throughput.
  • Establish clear performance metrics for customer operations, including CSAT, SLA adherence, escalation rates, and ticket resolution times.
  • Serve as the senior escalation point for complex, sensitive, or unresolved customer and client contacts.
Team Leadership & Development
  • Directly manage the Customer Care Supervisors, Help Desk Supervisor and Contact Center Supervisor.
  • Set individual and team performance goals aligned with departmental SLAs and organizational objectives.
  • Partner with HR on hiring, onboarding, performance management, and employee relations matters.
  • Build a culture of accountability, quality, and continuous improvement across Customer Care and Help Desk functions.
  • Identify high-potential team members and create development pathways to support internal growth.
Continuous Improvement & Scalability
  • Shift focus from exception handling and daily execution to process optimization, automation opportunities, and capacity planning.
  • Develop a scalable operating model that supports new program onboarding without requiring structural redesign.
  • Partner with Processing and Post-Issuance leadership to reduce unnecessary handoffs, improve throughput, and increase accountability.
  • Contribute to LD reduction targets by improving expiry management and service responsiveness under centralized operations.
Reporting & Stakeholder Communication
  • Produce regular operational reports and performance summaries for the VP of Operations and senior leadership.
  • Communicate proactively with Program Management, Field Service, and client-facing stakeholders on Customer Care and Help Desk performance.
  • Surface operational risks, staffing concerns, or SLA threats early and propose solutions.
  • Build feedback loops between Customer Care and Product/R&D to surface systemic issues impacting customer satisfaction.

Requirements
  • 7+ years of experience in customer operations, contact center leadership, or service delivery management.
  • Demonstrated experience standing up or scaling a Help Desk or customer support function, including hiring, tooling, and SLA design.
  • Track record of leading through organizational change - restructuring teams, realigning spans of control, and centralizing distributed operations.
  • Strong analytical skills with ability to define, track, and improve operational KPIs.
  • Experience partnering cross-functionally with Program Management, Operations, and Product/R&D.
  • Excellent communication and interpersonal skills; comfortable presenting to senior leadership and engaging with external clients.
  • Proficient with contact center platforms, CRM tools, ticketing systems, and Microsoft Office Suite.
  • Travel 20%

Nice to Haves
  • Experience in ATE (automated traffic enforcement), government technology, or similarly regulated or contracted service environments.
  • Experience managing geographically distributed or centralized contact center operations across multiple programs or geographies.
  • Familiarity with citation management systems or payment processing platforms.
  • Background in process automation or continuous improvement methodologies (Lean, Six Sigma, ITIL, or equivalent).

AI & Technology
Elovate actively embraces AI tools to improve operations, service delivery, and team performance. Directors are expected to lead adoption within their functions.
  • Evaluate and implement AI-assisted tools that support contact center operations, workforce management, quality monitoring, and Help Desk performance.
  • Champion AI adoption within the team - identifying opportunities where AI can reduce manual effort, improve response quality, or enhance the customer experience.
  • Use AI-powered analytics and dashboards to monitor performance trends, surface coaching opportunities, and make data-driven operational decisions.
  • Establish and communicate team standards for responsible AI use, including when AI outputs must be reviewed or verified by a human before action is taken.

About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions - covering speed, red light, school zone, and work zone safety - designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type:
Regular
Number of Openings Available:
1

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