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Director Customer Jobs in Tennessee (NOW HIRING)

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero , we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we ...

StandardAero

Director, Customer

Maryville, TN · On-site

$150 - $200/hr

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero , we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero , we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero , we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we ...

nrt

Manager, Customer Success (6)

Detroit, MI · On-site

Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management. Core ...

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Showing results 1-20

All JobsCustomer JobsDirector Customer JobsDirector Customer Jobs in Tennessee

Director Customer information

See Tennessee salary details

$35.4K

$111.9K

$178.3K

How much do director customer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director customer in Tennessee is $111,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $133,900.00 per year, depending on experience, location, and employer.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the most commonly searched types of Customer jobs in Tennessee?

The most popular types of Customer jobs in Tennessee are:

What cities in Tennessee are hiring for Director Customer jobs?

Cities in Tennessee with the most Director Customer job openings:

Director Customer jobs near you
Infographic showing various Director Customer job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $111,944 per year, or $53.8 per hour.

Director, Customer

StandardAero

Maryville, TN • On-site

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction

  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement

  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector

StandardAero rating

8.6

Company rating: 8.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

12th of 68 rated aviation services

Job description


Customer Director
Location: Maryville TN
Build an Aviation Career You're Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for challenges simple to complex. Together, we get the job done-and done well. Our stability, resources, and respectful culture support long-term careers built on trust, teamwork, and doing things right.
The Customer Director is the Director of Programs on the APU team and it is in the AOP. This is a key position leading the APU program including contract negotiations, customer relations, and partnering with Operations on local production.
What You Will Do
  • Recognizes and understands flight/product safety-critical parts and processes; immediately reports safety concerns and participates in proactive risk analysis
  • Demonstrates understanding and adherence to Just Culture principles
  • Provides functional leadership and serves as the primary point of contact for all Customer Service employees within the sector
  • Leads and develops a customer-first culture across front-line staff and management to support customer fulfillment and retention
  • Oversees customer service operations, including development and implementation of procedures, systems, tools, and management controls to improve fulfillment and satisfaction
  • Monitors, analyzes, and reports on customer needs, fulfillment performance, and satisfaction metrics; develops KPIs and provides recommendations for continuous improvement
  • Partners with sites to evaluate customer fulfillment performance and leads identification, coordination, and implementation of corrective actions
  • Ensures consistent delivery of customer service standards across the organization and participates in Customer Service leadership forums
  • Manages full employee lifecycle for direct reports, including recruitment, training, performance management, employee relations, and health and safety
  • Supports business operations through budget management, continuous improvement initiatives, and contributions to strategic planning, forecasting, and special projects

Minimum Qualifications:
  • University degree in business administration, commerce, engineering; or equivalent, or Six+ years of relevant experience
  • 3+ years of experience in customer service or account management experience in an aerospace environment.

Preferred Qualifications:
  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • Strong negotiation, conflict resolution, and customer service skills.
  • Working knowledge of products within the sector

Benefits That Make Life Better
  • Comprehensive Healthcare
  • 401(k) with 100% company match up to 5%
  • Paid Time Off starting day one
  • Bonus opportunities
  • Health & Dependent Care FSAs
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities

Raising the Standard of Excellence Since 1911
With more than a century of proven excellence, StandardAero is a global leader in aerospace MRO services and customized solutions. Our learning-based culture, advancement opportunities, and industry-leading benefits support meaningful and fulfilling careers.
Inclusivity Is Our Standard
StandardAero is an equal opportunity employer. We foster a respectful, inclusive environment where everyone is welcome to bring their authentic self to work.
Must meet US Persons requirements per ITAR.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

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