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Vice President Customer Jobs (NOW HIRING)

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Talkdesk, Inc.

$262 - $477/hr

As the Vice President of Customer Delivery, your primary mission is to define and execute a comprehensive global customer delivery strategy aligned with Talkdesk's business objectives, driving ...

New

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Afsvision

VP, Customer Success

Exton, PA · On-site

$220 - $360/hr

The Vice President, Customer Success owns AFS's Customer Success function company-wide, including retention and expansion revenue across the entire AFSVision customer base. This is an executive ...

Midmark

Vice President, Customer Engagement

Versailles, OH · Hybrid

$128K - $164K/yr

The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and ...

Neura Market

VP, Customer Experience

San Francisco, CA · On-site

$260 - $360/hr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

Tapcheck

VP, Customer Success

$141K - $181K/yr

About the Job The VP, Customer Success is the executive owner of Tapcheck's entire post-sale organization: Customer Support, Onboarding, Customer Success, Account Management, and Payment Operations.

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success ...

Exa

VP, Customer Experience

San Francisco, CA · On-site

$275K - $350K/yr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

Neura Market

$260 - $360/hr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

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Vice President Customer information

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$79.5K

$163.2K

$262K

How much do vice president customer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for vice president customer in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president customer do?

A Vice President of Customer is responsible for overseeing and improving the overall customer experience within an organization. They lead teams that handle customer service, support, and success, ensuring customer satisfaction and loyalty. This executive role involves developing customer-focused strategies, analyzing feedback, and collaborating with other departments to enhance products and services. The VP of Customer plays a crucial role in shaping policies that drive retention and growth by putting the customer at the center of business decisions.

What are some common challenges faced by a vice president customer, and how can they be effectively managed?

A Vice President of Customer typically encounters challenges such as aligning cross-functional teams around the customer experience, managing complex customer escalations, and driving customer-centric culture across the organization. To address these, effective communication and collaboration with departments like sales, product, and support are essential. Implementing clear customer feedback loops, fostering a shared vision of customer success, and investing in leadership development for direct reports can help overcome these challenges and ensure consistent, high-quality customer experiences.

What are the key skills and qualifications needed to thrive as a vice president customer, and why are they important?

To thrive as a Vice President of Customer, you need extensive experience in customer success or service leadership, a strong business acumen, and typically a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications such as Certified Customer Experience Professional (CCXP) are commonly beneficial. Outstanding strategic thinking, communication, and people management skills help build effective teams and foster positive customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

What cities are hiring for Vice President Customer jobs?

Cities with the most Vice President Customer job openings:

What are the most commonly searched types of Customer jobs?

The most popular types of Customer jobs are:

What states have the most Vice President Customer jobs?

States with the most job openings for Vice President Customer jobs include:

Vice President Customer jobs near you
Infographic showing various Vice President Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Success

BEHAVIORALLY INC

Chicago, IL • On-site

$135 - $150/hr

Other

PTO

Re-posted 4 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vice President, Customer Success

Full Time Chicago, IL, US 1 Attachments

Salary Range: $135,000.00 To $150,000.00 Annually

Why This Role is Exciting

At Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:

  • Strategic Influence: Collaborate with leaders at the world’s most influential CPG and FMCG brands.
  • High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.
  • Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.
  • Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company’s strategic direction.
  • Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

  • Build and expand executive-level relationships with senior decision makers at top global brands.
  • Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
  • Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
  • Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
  • Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
  • Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.
  • Build an industry presence as a recognized voice in shopper and packaging insights.

Desired Skills and Experience

  • 9+ years of experience in market research with proven success driving revenue growth.
  • Strong leadership skills with a track record of mentoring and developing high-performing teams.
  • A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
  • Excellent communication, storytelling, and relationship-building abilities.
  • A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments

Our Ethical Commitment to You

At Behaviorally, we are committed to a work environment that is inclusive and free of discrimination. We are proud to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law.

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VP of Customer Success (Chicago) JD.docx

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