Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Amarillo, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Amarillo, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Advisor
Newport News, VA · On-site
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Advisor
Newport News, VA · On-site
Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and our skilled ...
Customer Specialist
Roanoke, VA · On-site
Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers ...
Customer Specialist
Roanoke, VA · On-site
Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Experience Associate - Customer Service
$13.75 - $19/hr
As a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while ...
Customer Experience Associate - Customer Service
$13.75 - $19/hr
As a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while ...
Customer Manager
Charlotte, NC · On-site
Join our team as a Customer Manager on our Natural Specialty Team and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group - a ...
Customer Manager
Charlotte, NC · On-site
Join our team as a Customer Manager on our Natural Specialty Team and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group - a ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Fort Worth, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Fort Worth, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Conroe, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Conroe, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Experience Specialist (Bilingual Spanish/English Preferred) Rise Talent Advisors Location: Orem, UT (on-site) Schedule: Full-time Compensation: 20.00/HR About the Role Our client, an ...
New
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Customer Experience Specialist (Bilingual Spanish/English Preferred) Rise Talent Advisors Location: Orem, UT (on-site) Schedule: Full-time Compensation: 20.00/HR About the Role Our client, an ...
New
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Westfield, IN · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Westfield, IN · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Green Brook, NJ · On-site
$20.60 - $43.20/hr
Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers ...
Customer Specialist
Green Brook, NJ · On-site
$20.60 - $43.20/hr
Position Overview As a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. You'll act as a trusted guide, supporting customers ...
Customer Service - Customer Service Representative
Boise, ID · On-site
$15.25 - $20.75/hr
Customer Service Representative Responsible for assisting and servicing customers on the phone and online by preparing and entering customer orders for warehouse processing. Duties * Answer incoming ...
Customer Service - Customer Service Representative
Boise, ID · On-site
$15.25 - $20.75/hr
Customer Service Representative Responsible for assisting and servicing customers on the phone and online by preparing and entering customer orders for warehouse processing. Duties * Answer incoming ...
Customer Specialist
Conroe, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Conroe, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Corpus Christi, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
Corpus Christi, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Engineer
San Francisco, CA · On-site
As a Customer Engineer, you will work cross-functionally to support customer implementations, drive payment volume, and contribute to product development by gathering feedback and identifying ...
Customer Engineer
San Francisco, CA · On-site
As a Customer Engineer, you will work cross-functionally to support customer implementations, drive payment volume, and contribute to product development by gathering feedback and identifying ...
Customer Specialist
College Station, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer Specialist
College Station, TX · On-site
Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you'll support customers ...
Customer information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do customer jobs pay per hour?
What are some common challenges faced by Customer Service Representatives, and how can they be managed effectively?
What are customer service representatives?
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
What jobs make $3,000 a month without a degree?
What is the difference between Customer vs Customer Service Representative?
| Aspect | Customer | Customer Service Representative |
|---|---|---|
| Primary Role | End-user or client of a product/service | Assists customers, handles inquiries, resolves issues |
| Required Skills | Communication, patience, product knowledge | Communication, problem-solving, product knowledge |
| Work Environment | Varies; retail, online, call centers | Call centers, retail stores, online support |
| Common Certifications | None typically required | Customer service certifications optional |
While 'Customer' refers to the end-user or client receiving a product or service, a 'Customer Service Representative' is a professional who interacts directly with customers to address inquiries and resolve issues. Understanding this distinction helps clarify roles within the industry and improves communication strategies.

CarMax rating
8.0
Based on 365 frontline employees who took The Breakroom Quiz
26th of 713 rated retailers
Job description
Position Overview
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
- Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
- Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
- Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
- Strong communication skills with confidence in representing CarMax and its products.
- Ability to build lasting relationships and create win-win solutions for customers.
- Demonstrated integrity, respect, and teamwork in a fast-paced environment.
- Skilled in balancing customer needs with business goals and following processes accurately.
- Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
- High School Diploma or equivalent and a valid driver’s license.
- Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
- Sales or customer service experience in retail or similar environments.
- Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
About CarMax Enterprise Services
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Carol Stream, IL, US