Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
F/T Customer Experience Manager
Bloomingdale, IL · On-site
$16 - $22.20/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
F/T Customer Experience Manager
Bloomingdale, IL · On-site
$16 - $22.20/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Customer Prog/Proj Manager
Annapolis Junction, MD · On-site +1
Customer Prog/Proj Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...
Customer Prog/Proj Manager
Annapolis Junction, MD · On-site +1
Customer Prog/Proj Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud ...
ANT-ARBOR PARK, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
ANT-ARBOR PARK, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Store - DFW-Allen, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Store - DFW-Allen, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
ANT-ARBOR PARK, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
ANT-ARBOR PARK, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
FT Customer Experience Manager
Oviedo, FL · On-site
Store - ORL-OVIEDO, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
FT Customer Experience Manager
Oviedo, FL · On-site
Store - ORL-OVIEDO, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Full Time Customer Experience Manager
$16 - $22.20/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Full Time Customer Experience Manager
$16 - $22.20/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Customer Experience Manager FT Rockville
Rockville, MD · On-site
$18.50 - $23.50/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Customer Experience Manager FT Rockville
Rockville, MD · On-site
$18.50 - $23.50/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Closing Customer Experience Manager PT
Waldorf, MD · On-site
$16 - $22.20/hr
Store - DC-WALDORF, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Closing Customer Experience Manager PT
Waldorf, MD · On-site
$16 - $22.20/hr
Store - DC-WALDORF, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager PT Rockville
Rockville, MD · On-site
$18.50 - $23.50/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Customer Experience Manager PT Rockville
Rockville, MD · On-site
$18.50 - $23.50/hr
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing people with ...
We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing people with ...
Store - NAPLES, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Store - NAPLES, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and ...
The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business. * Overly Friendly and Patient * Empathetic to personnel experiences
The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business. * Overly Friendly and Patient * Empathetic to personnel experiences
OGLETHORPE, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
OGLETHORPE, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery ...
Client Manager
$70K - $85K/yr
Job Summary The Client Manager will manage a team of technicians and communicate with existing ... Provides courteous and prompt service to all internal and external client/customers and ensures ...
Quick apply
Client Manager
$70K - $85K/yr
Job Summary The Client Manager will manage a team of technicians and communicate with existing ... Provides courteous and prompt service to all internal and external client/customers and ensures ...
Organize Senior Management Meetings (SMM) when relevant. * Maintain account data through the ATR CRM. Customer Satisfaction & Fleet Performance * Monitor customer satisfaction through regular ...
Organize Senior Management Meetings (SMM) when relevant. * Maintain account data through the ATR CRM. Customer Satisfaction & Fleet Performance * Monitor customer satisfaction through regular ...
Customer Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do customer manager jobs pay per year?
What jobs in the US pay 300,000 a year?
What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?
What are some common challenges faced by Customer Managers and how can they be addressed?
What jobs pay $2000 a day?
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What does a Customer Manager do?
What is the role of a customer manager?
What job makes $10,000 a month without a degree?

Full-time
Medical, Dental, Vision, PTO
Posted 13 days ago
Michaels rating
4.8
Based on 933 frontline employees who took The Breakroom Quiz
632nd of 715 rated retailers
Job description
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
- Retail management experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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Employment Type: FULL_TIMEAbout Michaels
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