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Customer Manager Jobs in Florida (NOW HIRING)

Acosta

Senior Customer Manager

Miami, FL · On-site

As a Senior Customer Manager , you'll be the strategic driver behind our principals' success at key retail accounts. You'll own the customer business plan, lead joint business planning, and deliver ...

Acosta

Senior Customer Manager

Miami, FL · On-site

$61K - $78K/yr

As a Senior Customer Manager , you'll be the strategic driver behind our principals' success at key retail accounts. You'll own the customer business plan, lead joint business planning, and deliver ...

Ra

Customer Analytic Manager

Tallahassee, FL

Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Tallahassee, FL, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Tampa, FL

Customer Analytics Manager Job Location: Anywhere in USA, Tampa, FL, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media ...

Ra

Customer Analytic Manager

Saint Petersburg, FL · On-site

Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Saint Petersburg, FL Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Miami, FL

Customer Analytics Manager Job Location: Anywhere in USA, Miami, FL, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media ...

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Showing results 1-20

All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Florida

Customer Manager information

See Florida salary details

$24.7K

$49.4K

$80K

How much do customer manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer manager in Florida is $49,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $58,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. The level of stress varies based on the work environment, workload, and individual coping skills, but it often requires strong communication and patience. Proper training and support can help manage stress levels effectively.

What are some common challenges faced by Customer Managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives.

What does a Customer Manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer manager?

A customer manager is responsible for maintaining and improving relationships with clients, ensuring customer satisfaction, and addressing their needs. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.
What are the most commonly searched types of Customer jobs in Florida? The most popular types of Customer jobs in Florida are:
What are popular job titles related to Customer Manager jobs in Florida? For Customer Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Florida look for? The top searched job categories for Customer Manager jobs in Florida are:
What cities in Florida are hiring for Customer Manager jobs? Cities in Florida with the most Customer Manager job openings:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $49,398 per year, or $23.7 per hour.
Senior Customer Manager

Senior Customer Manager

Acosta

Miami, FL • On-site

Full-time

Posted 28 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

35th of 50 rated marketing agency

Job description

As a Senior Customer Manager, you'll be the strategic driver behind our principals' success at key retail accounts. You'll own the customer business plan, lead joint business planning, and deliver measurable growth in sales and market share-all while building strong partnerships and maximizing profitability. If you thrive in a fast-paced, data-driven environment and love turning insights into action, this is your opportunity to make an impact.

Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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#DiscoverYourPath

Education

  • Bachelor's degree; Business, Marketing, or related field preferred.

Experience

  • Minimum 5+ years of progressive experience in Consumer- Packaged Goods (CPG), retail account management, marketing, or space management.
  • Proven success in customer business planning, category management, and driving sales growth.
  • Experience managing trade marketing funds, budgets, and financial performance; sales administration or finance background is a plus.

Technical Skills

  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and strong knowledge of web-based applications and data analytics tools.
  • Ability to leverage technology and reporting systems to develop insights and execute plans.

Core Competencies

  • Exceptional presentation and communication skills-able to influence decision-makers and build strong relationships.
  • Strong strategic thinking and business development capabilities to identify growth opportunities and pioneer new initiatives.
  • Highly organized with the ability to manage multiple projects simultaneously in a fast-paced environment.
  • Collaborative mindset-comfortable working cross-functionally with retail, marketing, and operations teams.
  • Results-driven with a focus on sales fundamentals (Merchandising, Assortment, Pricing, Shelving) and delivering measurable outcomes.

#DiscoverYourPath

What you'll do

Drive profitable growth for our principals across assigned customer accounts and divisions/markets-owning the plan, the relationship, and the instore execution that increases sales and market share.

  • Deliver sales & share targets. Achieve principals' volume and "MAPS" fundamentals-Merchandising, Assortment, Pricing, Shelving-at the lowest cost, while maximizing company revenue (brokerage, commissions, bonuses, contest earnings).
  • Build and sell the Customer Business Plan. Develop datadriven plans that reflect principals' priorities; personally present and sell programs, concepts, and innovation to all customer decisionmakers.
  • Be the customer's primary point of contact. Lead daytoday engagement on category management, consumer/shopper insights, promotion strategies, and longrange planning to improve joint business results.
  • Win at the shelf and online. Secure competitively superior instore presence and execution across assigned stores; partner closely with HQ, field supervisors, and customer operations for both direct and indirect customers.
  • Steward budgets & trade funds. Operate within budget and oversee manufacturers' expenditures; manage and reconcile trade marketing funds and direct shipments (via Sales Support Coordination) to maximize ROI and minimize deductions.
  • Leverage data & technology. Utilize company systems and retail/customer data to identify opportunities, track performance, and inform selling stories that convert. Continuously build skills on our communication and analytics platforms.
  • Collaborate to scale impact. Partner with Retail Sales Managers on major initiatives (new item launches, selling drives, contests) and provide timely priorities and insights to supervisors and shared resources (marketing, technology, admin).
  • Lead communication with principals. Proactively update key principals on results, risks, and opportunities; align on strategies that accelerate growth and strengthen the partnership.
  • Strategize and pioneer growth. Apply strategic planning to protect core business and develop new business that expands distribution, improves mix, and grows profitability.
  • Elevate organizational capacity. Share market/customer intelligence across the team and provide feedback to leadership on process, tools, and capabilities that improve how we work.
  • Own special projects. Deliver highvisibility initiatives and adhoc projects that advance customer or principal objectives.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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