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Senior Customer Support Analyst Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL · On-site

$17.25 - $23.75/hr

Supervise and support the customer service team, ensuring they meet performance and quality ... Monitor and analyze customer service metrics to ensure service level agreements (SLAs) are met.

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Senior Customer Support Analyst information

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$19.1K

$62.5K

$103.5K

How much do senior customer support analyst jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior customer support analyst in Florida is $62,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Florida?

For Senior Customer Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Florida look for?

The top searched job categories for Senior Customer Support Analyst jobs in Florida are:

What cities in Florida are hiring for Senior Customer Support Analyst jobs?

Cities in Florida with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,466 per year, or $30 per hour.

Customer Support Analyst

Tallahassee, FL • On-site

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Experience Requirements
One of the following:
  • 1 year experience in installation, maintenance, and technical support of workstation hardware,

OR
  • 1 year experience supporting Microsoft Office 365 and Windows 10 or above,

OR
  • CompTIA A+, CompTIA Net+, or MCDST certification (substitutes for 1 year experience),

OR
  • Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Scope of Services
  • Provide software and hardware support to end users
  • Offer technical advice, guidance, and informal training on hardware and software use
  • Troubleshoot and resolve routine technical issues using established processes and procedures
  • Perform root cause analysis and develop problem checklists
  • Recommend preventive procedures and controls
  • Maintain knowledge base and call tracking systems
  • Work collaboratively in a team environment and assist with support calls

Education Requirements
  • High School diploma or equivalent

Primary Job Duties and Tasks
  • Assist workstation support supervisor with troubleshooting systems and software
  • Provide technical assistance and routine maintenance for specialized applications
  • Support IT hardware including network printers, smartphones, and similar devices
  • Deliver Tier 2 support for medium to high complexity issues
  • Perform advanced troubleshooting to identify root causes
  • Install, configure, and support systems; monitor service desk queue and resolve tickets
  • Participate in IT projects and collaborate with team members
  • Maintain technical documentation and coordinate repair/service activities
  • Provide Audio Visual (AV) and Video Conferencing (VC) support including setup and troubleshooting

Job-Specific Knowledge, Skills, and Abilities (KSAs)
  • Advanced knowledge of Microsoft operating systems, Office suite, and Outlook in a networked environment
  • Advanced understanding of PC hardware, software, firmware, LAN/WAN environments
  • Skilled in installation and support of software, OS, and hardware systems
  • Ability to perform advanced troubleshooting across multiple hardware platforms
  • Ability to plan, organize, manage, and track projects
  • Strong verbal and written communication skills
  • Ability to understand and comply with departmental policies

General Knowledge, Skills, and Abilities (KSAs)
  • Initiative: Works independently, manages workload, and meets deadlines
  • Communication: Effectively communicates verbally and in writing
  • Customer Service: Assesses and resolves customer needs effectively
  • Decision Making: Applies critical thinking to make sound decisions
  • Flexibility: Adapts to changing priorities and processes
  • Interpersonal Skills: Demonstrates professionalism and courtesy
  • Leadership: Motivates and supports team objectives when required
  • Problem Solving: Identifies issues and recommends solutions
  • Team Building: Collaborates effectively toward shared goals
  • Quality Assurance: Applies quality control principles and practices

Additional Requirements
  • Ability to work in an in-office environment
  • Ability to handle on-call or rotational work schedule
  • Ability to maintain technical documentation and support knowledge systems

Apply