ZipRecruiter

Log In

1

Senior Customer Support Analyst Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

UKG

Sr Customer Support Ops Rep

Weston, FL · Hybrid

$18.25 - $25.25/hr

The Billing Inquiry Analyst is a highly visible, customer-facing role that serves as a key liaison ... Support the creation and maintenance of billing documentation, knowledge articles, standard ...

New

UKG, Inc.

Sr Customer Support Ops Rep

Weston, FL · On-site

$18.25 - $25.25/hr

The Billing Inquiry Analyst is a highly visible, customer-facing role that serves as a key liaison ... support for complex billing concerns and high-impact customer situations. The ideal candidate ...

New

next page

Showing results 1-20

All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Florida

Senior Customer Support Analyst information

See Florida salary details

$19.1K

$62.5K

$103.5K

How much do senior customer support analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior customer support analyst in Florida is $62,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Florida?

For Senior Customer Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Florida look for?

The top searched job categories for Senior Customer Support Analyst jobs in Florida are:

What cities in Florida are hiring for Senior Customer Support Analyst jobs?

Cities in Florida with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,466 per year, or $30 per hour.

Customer Support Analyst

Defined Software Development

Tallahassee, FL • On-site

Other

Posted 3 days ago

New

Job description

Customer Support AnalystIntroduction:

The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process improvement.

Responsibilities:
  • Serve as the primary point of contact for production support requests related to CIMS;
  • Receive, review, and triage incoming service desk tickets;
  • Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
  • Analyze reported problems to determine severity, priority, and appropriate assignment;
  • Resolve routine issues using documented procedures and knowledge articles;
  • Create detailed vendor support tickets for software defects requiring third-party resolution;
  • Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
  • Monitor support tickets through resolution while ensuring established service level expectations are met;
  • Maintain accurate documentation within the incident management system;
  • Develop and update knowledge articles and standard operating procedures;
  • Identify recurring issues and recommend opportunities for process improvement;
  • Assist with production releases, validation activities, and post-implementation support;
  • Prepare reports on support trends, recurring incidents, and production health;
  • Execute Tier 1 and 2 technical troubleshooting;
  • Manage vendor relationships and escalate complex software defects;
  • Perform high-volume ticket deduplication for a massive user base;
  • Demonstrate adaptability and flexibility during phased software rollouts;
  • Optimize queue management workflows to improve response times;
  • Conduct technical root cause analysis on recurring incidents.
Requirements:Required Qualifications:

A bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or four (4) years of equivalent work experience. Relevant experience may be substituted for education on a year-for-year basis when applicable.

  • Experience supporting enterprise software applications;
  • Experience working within a Help Desk, Service Desk, or IT Support environment;
  • Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
  • Strong analytical and troubleshooting skills;
  • Excellent verbal and written communication skills;
  • Ability to work effectively with both technical and non-technical users;
  • Ability to prioritize multiple requests in a fast-paced production environment;
  • Experience documenting business and technical issues.
Preferred Qualifications:
  • Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management;
  • Proven track record supporting large-scale, phased deployments of enterprise solutions.

**Selected candidates must successfully complete a Level II Background Check.

**No third Party Inquiries 

Apply