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Senior Customer Support Analyst Jobs (NOW HIRING)

Actionstep

Customer Support Analyst

Denver, CO · Remote

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Ridgeline

Customer Support Analyst

San Ramon, CA

As a Customer Support Analyst at Ridgeline, you will join an accelerated early-career program designed to build deep customer, product, and operational knowledge across front office, middle office ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Cook Systems

Customer Support Analyst

Tallahassee, FL · On-site

We are seeking a skilled IT Support Specialist to provide Tier 1 and 2 software and hardware ... customers. * Troubleshoot and restore routine technical service and equipment problems. * Analyze ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

TrueCommerce

Customer Support Analyst I

Cincinnati, OH · On-site

We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of ...

Lattice

OR · On-site

$53K - $73K/yr

The Senior Customer Support Associate is a proactive and compassionate go-getter. You have a strong ... and analyzing data to share customer insights * Participate in the subject matter expert (SME ...

Outseer

Our Senior Customer Support Engineer will provide remote technical customer support for Outseer ... Strong problem-solving and analytical skills, with the ability to diagnose and resolve customer ...

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Senior Customer Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Jun 15, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior customer service analyst job description?

A senior customer support analyst is responsible for managing complex customer inquiries, analyzing support data to identify trends, and implementing solutions to improve service quality. They often lead support teams, utilize customer relationship management (CRM) tools, and require strong communication and problem-solving skills. The role may also involve training junior staff and contributing to process improvements.

Is an analyst a high paying job?

A Senior Customer Support Analyst typically earns a competitive salary that varies by industry and location, often higher than entry-level support roles. While it may not be among the highest-paying jobs overall, experienced analysts with specialized skills and certifications can achieve higher compensation levels.

What does a Senior Customer Support Analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a Senior Customer Support Analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

What is the highest paid customer service job?

Senior customer support analysts and managerial roles in customer service tend to be among the highest paid in the field, often earning six-figure salaries with experience, specialized skills, and certifications. Executive positions such as Customer Service Directors or Vice Presidents can earn even higher compensation, especially in large organizations or industries with complex customer support needs.

How does a Senior Customer Support Analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What does a senior support analyst do?

A senior customer support analyst is responsible for resolving complex customer issues, providing technical assistance, and ensuring customer satisfaction. They often analyze support data, develop solutions, and may mentor junior staff, using tools like CRM software and troubleshooting techniques. This role typically requires strong communication skills and industry knowledge to handle escalated cases effectively.
More about Senior Customer Support Analyst jobs
What cities are hiring for Senior Customer Support Analyst jobs? Cities with the most Senior Customer Support Analyst job openings:
What states have the most Senior Customer Support Analyst jobs? States with the most job openings for Senior Customer Support Analyst jobs include:
What job categories do people searching Senior Customer Support Analyst jobs look for? The top searched job categories for Senior Customer Support Analyst jobs are:
Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Customer Support Analyst

Customer Support Analyst

SA Technologies Inc.

Kennesaw, GA

Contractor

Posted 5 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply