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Senior Customer Support Analyst Jobs (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

Logitech

Senior Customer Support Engineer

Concord, NC · Hybrid

The Senior Customer Support Engineer will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise ...

Ag

Senior Customer Support Director

Herndon, VA

$19.75 - $27.25/hr

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post ...

Airbus

Senior Customer Support Director

Herndon, VA · On-site

$19.75 - $27.25/hr

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post ...

Republic Services

Sr Customer Support Specialist

Livonia, MI · On-site

$16.75 - $22.75/hr

The Sr. Customer Support Specialist will be responsible for providing exceptional customer service ... Ability to read, analyze, and interpret complex documentation, technical procedures, and ...

Republic Services

Sr Customer Support Specialist

Livonia, MI · On-site

$16.75 - $22.75/hr

The Sr. Customer Support Specialist will be responsible for providing exceptional customer service ... Ability to read, analyze, and interpret complex documentation, technical procedures, and ...

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Senior Customer Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior customer service analyst job description?

A senior customer support analyst is responsible for managing complex customer inquiries, analyzing support data to identify trends, and implementing solutions to improve service quality. They often lead support teams, utilize customer relationship management (CRM) tools, and require strong communication and problem-solving skills. This role typically involves mentoring junior staff and ensuring customer satisfaction standards are met.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Support Managers, Customer Success Directors, or Technical Support Managers, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of industry-specific tools or software.

What does a Senior Customer Support Analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a Senior Customer Support Analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level support roles due to specialized cybersecurity skills and certifications. Salaries can vary based on experience, location, and employer, but it is generally considered a well-paying position within the cybersecurity field.

How does a Senior Customer Support Analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What does a senior support analyst do?

A senior customer support analyst is responsible for resolving complex customer issues, providing technical assistance, and ensuring customer satisfaction. They often analyze support data, develop solutions, and may use tools like CRM software. This role typically requires strong communication skills and industry knowledge to handle escalations and improve support processes.
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Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Customer Support Analyst - PO

UPMC Senior Communities

Pittsburgh, PA • On-site

$25.40 - $43.85/hr

Full-time

Posted 4 days ago

Job description

At UPMC, we're all here for the same reason - to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.
Why Join UPMC?
We don't just take care of patients - we take care of our team, too. And we have the data to prove it. In addition to the benefits you'd expect from an industry leader you can expect:
• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA
• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
• Competitive pay
• Tuition reimbursement
• Opportunities to grow in your career at UPMC
UPMC is looking for a full-time Costumer Support Analyst to support our UPMC Pharmacy Distribution Center located in the South Side of Pittsburgh.
This position works standard daylight hours, Monday-Friday. Weekends off!
This is a hybrid position, 4 days remote and 1 day in office (typically Tuesdays).
Purpose:
Procurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst, Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.
Responsibilities:
  • Support customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status
  • Maintain and provide sales tax exempt certificates as requested
  • Develop, review, and maintain procedure documents
  • Performs related responsibilities as required/assigned
  • Support purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)
  • Respect and maintain the confidentiality of all patient, physician, and hospital related information.
  • Provide routine training and support on procurement policies & procedures, technology, and customer procure to pay channels
  • Participate on cross functional teams (internal and external) to support business objectives
  • Perform a routine review of customer inquires and identify trends and opportunities for process improvements

Qualifications:
  • Bachelor's degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
  • OR Equivalent education and experience.
    Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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