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Senior Customer Support Analyst Jobs (NOW HIRING)

Talan Products Inc.

Customer Support Analyst

Cleveland, OH · On-site

$45K - $76K/yr

Description The Customer Support Analyst plays a critical role in supporting customer satisfaction, operational accuracy, and continuous improvement through a blend of data analysis, order processing ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

SPS COMMERCE, Inc.

Customer Support Analyst

Rogers, AR · On-site

$52K/yr

The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for ...

iSpot

Customer Support Analyst

Bellevue, WA · Hybrid

$68K - $82K/yr

About the Role iSpot.tv is looking for a Customer Support Analyst to join our team. In this role, you will be working with multiple Internal teams and External stakeholders to create an exceptional ...

SHAZAM

Customer Support Analyst

Des Moines, IA · On-site

$43K - $69K/yr

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

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Senior Customer Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a Senior Customer Support Analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a Senior Customer Support Analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a Senior Customer Support Analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
More about Senior Customer Support Analyst jobs
What cities are hiring for Senior Customer Support Analyst jobs? Cities with the most Senior Customer Support Analyst job openings:
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What job categories do people searching Senior Customer Support Analyst jobs look for? The top searched job categories for Senior Customer Support Analyst jobs are:
Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Customer Support Analyst

Customer Support Analyst

First Soft Solutions

Tallahassee, FL • On-site

Full-time

Posted 12 days ago

Job description

Role Overview
We are looking for a Customer Support Analyst (Intermediate) to provide technical support for hardware, software, and end-user systems. This role involves troubleshooting, issue resolution, and supporting enterprise users in a fast-paced, team-oriented environment.
Key Responsibilities
  • Provide Tier 2 technical support for desktops, laptops, and related systems
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Install, configure, and support operating systems and applications
  • Monitor and manage Service Desk tickets and ensure timely resolution
  • Support printers, mobile devices, and other IT hardware
  • Assist with audio/video conferencing (AV/VC) setup and troubleshooting
  • Perform root cause analysis and recommend preventive solutions
  • Maintain technical documentation and knowledge base
  • Coordinate with internal IT teams and vendors for issue resolution
Required Skills & Experience
  • Strong knowledge of Windows 10/11 and Microsoft Office 365
  • Experience with desktop/laptop support and troubleshooting
  • Understanding of LAN/WAN environments and networked devices
  • Ability to handle medium to complex technical issues independently
  • Good communication and documentation skills
  • Ability to work in a team-oriented environment
Qualification Options (Any One of the Below)
  • 1+ year experience in workstation support / IT support
  • 1+ year experience in customer support with Windows & O365
  • Relevant certifications (CompTIA A+, Network+, MCDST)
  • Associate or Bachelor's degree in IT / Computer Science or related field
First Soft Solutions logo

About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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