ZipRecruiter

Log In

1

Senior Customer Support Analyst Jobs (NOW HIRING)

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. About Digital Support Autodesk has fully reimagined ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. AboutDigital Support Autodesk has fully reimagined ...

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager About Digital Support Autodesk has fully reimagined ...

Autodesk

Senior Customer Support Associate

Denver, CO

$18 - $24.75/hr

Travel is sometimes requested in the role of a Senior Customer Support Associate at Autodesk. Attendance is mandatory as directed by your manager. AboutDigital Support Autodesk has fully reimagined ...

Togetherwork

Sr. Analyst, Customer Support

Austin, TX · On-site +1

Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. Analyst, Customer Support to serve as the dedicated analytics partner to our Customer Support organization ...

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers ...

next page

Showing results 1-20

All JobsSenior Customer Support Analyst Jobs

Senior Customer Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a Senior Customer Support Analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a Senior Customer Support Analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a Senior Customer Support Analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
More about Senior Customer Support Analyst jobs
What cities are hiring for Senior Customer Support Analyst jobs? Cities with the most Senior Customer Support Analyst job openings:
What states have the most Senior Customer Support Analyst jobs? States with the most job openings for Senior Customer Support Analyst jobs include:
What job categories do people searching Senior Customer Support Analyst jobs look for? The top searched job categories for Senior Customer Support Analyst jobs are:
Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Customer Support Analyst (MacOS Focus) with Security Clearance

Senior Customer Support Analyst (MacOS Focus) with Security Clearance

Prism, Inc.

Quantico, VA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

ABOUT PRISM PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success.

Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is seeking a Senior Customer Support Analyst with MacOS Focus. This position is located on site in Quantico, VA 5 days a week.

KEY RESPONSIBILITIES: * Act as the primary escalation point from Tier I support for issues involving macOS systems, including macOS desktops, laptops, and related peripherals. * Diagnose and resolve complex technical issues such as system performance, connectivity, and software compatibility problems, with minimal supervision. * Provide in-depth support for macOS tools, including device enrollment (e.g., Apple Business Manager), system imaging, and mobile device management (MDM) configurations.

* Deliver exceptional customer service by addressing user inquiries, offering technical guidance, and maintaining a professional demeanor during stressful situations. * Communicate solutions effectively to end users with varying familiarity with technology, ensuring they fully understand the fix or workaround implemented. * Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or properly escalated within defined SLAs.

* Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions. * Install, configure, and maintain macOS operating systems and software updates in compliance with government policies and security guidelines. * Monitor and analyze macOS system performance and optimize configurations as needed.

* Maintain accurate documentation for troubleshooting steps, incident resolution processes, and standard operating procedures related to macOS support. * Provide weekly or monthly status reports highlighting trends, recurring issues, and recommendations for improvements. * Follow and enforce cybersecurity protocols to safeguard classified information and ensure compliance with government policies, including STIGs and other relevant security frameworks.

* Conduct vulnerability assessments and assist with implementing security patches and endpoint protection measures specific to macOS devices. * Provide mentorship and guidance to Tier I staff to enhance their macOS troubleshooting skills. * Conduct training sessions or create knowledge articles to improve overall team effectiveness in handling macOS issues.

REQUIRED QUALIFICATIONS (SKILLS/EDUCATION) * Bachelor's Degree and 5 years or relevant years of experience in lieu of degree. * Active Top Secret clearance with SCI eligibility is required. * IAT-II Certification (i.e., Security +CE or equivalent).

* Three (3) to five (5) years of IT support experience with a focus on macOS and Apple devices. * Strong expertise in troubleshooting macOS operating systems (e.g., Ventura, Monterey, or later versions) and macOS application suite issues. * Familiarity with mobile device management (MDM) solutions such as Jamf Pro, Workspace ONE, or Intune.

* Hands-on experience with Active Directory integration, network configurations (VPN, Wi-Fi, etc.), and macOS security configurations. * In-depth knowledge of Apple device deployment processes, including image creation and management. * Strong written and verbal communication skills, with the ability to document and explain technical information effectively.

* Ability to work in a high-paced, secure environment, adhering to operational security (OPSEC). REQUIRED SECURITY CLEARANCE Active TS/SCI PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Apply