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Senior Customer Support Analyst Jobs (NOW HIRING)

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Alexandria, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

Autodesk, Inc.

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from ...

Autodesk, Inc.

$49 - $88/hr

As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

Summary: The Senior Customer Support Specialist is responsible for managing high complex project ... Must be analytical and able to solve problems * Ability to drive results Additional Information ...

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Senior Customer Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
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Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Permit & Customer Support Analyst

SUNSHINE ENTERPRISE USA LLC

Orlando, FL • On-site

$16.80/hr

Contractor

Re-posted 4 days ago

Job description


Job Title: Permit Analyst/CSR/Admin Assistant
Employment Type: Contract / Full-Time
Work Mode: Onsite / Hybrid / Remote (as applicable)
Schedule: Business Hours (Monday-Friday)
Location: [Insert Location]
Position Overview
We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries.
No prior permit experience is required - training will be provided.
Key Responsibilities
  • Receive, review, and process permit or application requests for completeness and accuracy
  • Enter and maintain application data in internal systems, databases, or tracking tools
  • Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
  • Provide clear guidance to applicants on documentation, forms, and procedural requirements
  • Coordinate with internal departments to route applications and resolve missing or incorrect information
  • Track application progress and ensure timely follow-up and resolution
  • Maintain organized records in compliance with internal policies and regulatory standards
  • Prepare basic reports, logs, or summaries related to application volume and status
  • Deliver professional, courteous customer service at all times
Required Qualifications
  • 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
  • Strong attention to detail and accuracy when handling forms and data
  • Comfortable working with computers and multiple systems
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
  • Ability to communicate clearly and professionally with customers and internal teams
  • Strong organizational and time-management skills
Training & Support
  • Full training provided on permit processes, systems, and procedures
  • Ongoing support from supervisors and team leads
  • Clear process documentation and job aids available
Who Should Apply
This role is a great fit for candidates who have worked as:
  • Customer Service Representative
  • Administrative Assistant
  • Office Clerk
  • Front Desk Coordinator
  • Call Center Agent
  • Receptionist
  • Data Entry Clerk

If you enjoy helping people, working with documents, and ensuring processes run smoothly, we encourage you to apply.

Apply