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Senior Customer Support Analyst Jobs (NOW HIRING)

Aptean

Senior Customer Support Consultant

Pilot, VA · On-site

$17.25 - $24/hr

Overview Are you an ERP problem solver who is passionate about supporting customers? At JMA ... analytical sense play an important role. Before you can propose the right solution, you need to ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

  • Retirement

  • PTO

The Product Support Analyst will report to the Senior Product Support Manager Product Support ... Work cross-functionally with our product, engineering, operational and customer support teams to ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Life

  • PTO

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

TransUnion

Senior Customer Support Lead

Ridley Park, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sr Lead, Customer Support Operations At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our ...

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition ...

MGT Insurance

Senior Customer Support Lead

Denver, CO · On-site

$140K - $180K/yr

Refine the Customer Success motion as we scale, including developing staffing models and shaping our tooling to support growth. Build and maintain the CS reporting infrastructure to enable data ...

MGT Insurance

Senior Customer Support Lead

Denver, CO · On-site

$140K - $180K/yr

Refine the Customer Success motion as we scale, including developing staffing models and shaping our tooling to support growth. Build and maintain the CS reporting infrastructure to enable data ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition ...

ECP

Senior Customer Support Representative (Remote)

Customer Support Specialist III (Level 3 Triage) ECP is a market-leading SaaS solution that enables ... Exhibit advanced analytical thinking and attention to detail * Deep understanding of all of our ...

Alive

Senior Tech Support Analyst

Nashville, TN · On-site

Senior Technical Support Analyst Location: Nashville, TN/ Hybrid Status: Full Time Days: Monday ... Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

  • PTO

The Role We're seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you ...

Alive

Senior Tech Support Analyst

Nashville, TN

Description Senior Technical Support Analyst Location: Nashville, TN/ Hybrid Status: Full Time Days ... Deliver responsive, customer-focused support to clinicians, administrative staff, and volunteers

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Senior Customer Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior customer support analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior customer support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
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Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Customer Support Specialist

Fyxer AI Limited

Austin, TX • On-site

$75K - $85K/yr

Full-time

Posted 25 days ago

Job description

This might just be the best support job in the world.
About Fyxer
Since launching in May 2024 we've grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
What You'll Be Doing
  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
What Success Looks Like
  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
  • You actively use AI in your workflow - you have opinions on what works, what doesn't and where it's heading
  • You consistently resolve complex technical issues with confidence and speed
  • You proactively refine key support processes
  • You're a trusted cross-functional partner who people actively seek out
  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters

What You Bring
  • 5+ years in customer or technical support, within a B2B SaaS environment
  • Strong written and verbal communication skills
  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
  • Curious, coachable, and driven to exceed goals
  • Startup-ready: adaptable, fast-moving, and hands-on
  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
  • A genuine opinion and interest in AI and the future of work

Salary and other bits:
  • Salary: $75,000 + $85,000 Equity
  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.
  • Private medical, pension and lunch provided everyday

The Hiring Process
  1. Submit your CV (no need for a cover letter)
  2. We'll review it
  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
  4. Customer case study with a panel (45 minutes)
  5. Meet more of the team (30 minutes)

The Fyxer Reality: Why We Win
  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
  • The Evidence: Ranked 7th in Andreessen Horowitz's list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

Apply