Senior Customer Support Analyst Jobs (NOW HIRING)

Are you an ERP problem solver who is passionate about supporting customers? At JMA Maskindata, we are looking for a dedicated and service-minded ERP consultant who will become an expert in our in-house developed DSM solution, which is primarily used by dealers of agricultural and construction machinery in Denmark.

What do we offer?

At JMA Maskindata, you will have the opportunity to work with a number of exciting tasks, both nationally and internationally, where you will contribute to creating value for our customers. You will work with our in-house developed DSM solution, based on the Microsoft Dynamics 365 Business Central platform, which is used by all our customers. The tasks vary from customer to customer, and can be simple problems in the DSM system itself to complex integrations with customers' third-party products such as Continia and Power Apps.

As an ERP consultant, you will be part of a competent team that handles customer inquiries from our office in Eslöv near Lund, Sweden. You will be responsible for helping customers via phone and email, and this is where your curiosity and analytical sense play an important role. Before you can propose the right solution, you need to understand the customer's challenges – and that's exactly what makes your job exciting!

If a customer case cannot be resolved by you, you are responsible for having it described so well that it can be forwarded to our escalation team in Denmark, who then take over the case. Here you will be included in our solution proposal so that the customer gets a satisfactory answer.

Together with the rest of JMA, you will be trained in our new joint solution Aptean Equipment DMS, which will be the solution new and existing customers will be offered in the future.

Who are you?

We are looking for a person who has:

· Practical experience in finance and warehousing, and preferably from a support function

· Practical and documented experience with NAV/BC or other ERP systems

· Your entry into the position can be a practical background as a controller/accountant or consultant, where NAV/BC or another ERP system has been your primary work tool

· Used to a lot of customer contact via phone and email

· Proactive in helping customers move forward, as some tasks may be urgent

Your personal qualities:

· You love to help customers and are good at communicating clearly and professionally – even when the pace is high.

· You are fluent in Swedish and English, both orally and in writing

· You are curious and ask questions to understand the deeper connections.

· You are a team player who thrives on sharing knowledge and collaboration.

· You're flexible and willing to go the extra mile to ensure customers get the right help.

· You work in a structured way with testing and providing solution proposals

Why choose us?

Why not? Just look here:

A strong ONE JMA, this means that we do not think in silos – but rather emphasize the open collaboration across countries, departments and functions

Your professional and personal development: We invest in your learning and give you the opportunity to dive into your professional interests and the latest technology, but also require that you take responsibility, responsibilities and/or take MS certifications

Flexibility and great influence: With us, you get the freedom to plan your workday, we have a healthy Work Life Balance and the opportunity to shape your role and JMA. Your opinion matters to us and JMA's future development.

Salary package according to qualifications

About JMA

JMA is an international company with branches in several Northern European countries. In 2025, we became part of American Aptean, which is a world leader in industry-specific software. Aptean focuses on providing tailor-made software for every link in the food chain – from agriculture and production to distributor and retailer.

JMA provides the most recognized industry solution, Dealer Service Management (DSM), to machine suppliers. We work with Microsoft Dynamics 365 Business Central and offer third-party products such as Continia.

About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, 
purpose-built software and superior customer experiences from people who care. 
Aptean is a global provider of mission-critical, industry-specific software solutions. 
Aptean’ s purpose-built ERP and supply chain management solutions help address the 
unique challenges facing process and discrete manufacturers, distributors and other 
focused organizations. Aptean’ s compliance solutions are built for companies serving 
specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 
highly specialized organizations in more than 20 industries and 80 countries rely on 
Aptean to streamline their everyday operations. 

“At Aptean, our global and diverse employee base is our greatest asset. It is through 
embracing and understanding our differences that we are able to harness our individual 
power to maximize the success of our customers, our employees and our company.” –
TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are 
central. We are committed to applying this principle as we interact with our customers, 
build our teams, cultivate our leaders and shape a company in which any employee can 
succeed, regardless of race, color, sex, national origin, sexuality and gender identity, 
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs 
allows us to embrace what makes us unique and to use this as an asset in bringing 
innovative solutions to our customer base.