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Freshdesk Remote Jobs (NOW HIRING)

Xforia, Inc.

Jira Architect

We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource? US Citizen, Green card Remote 6 months possible ext.

Pavago

Technical Support Specialist

Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password resets ... Comfortable working independently in remote support environments * Focused on both technical ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (CSR) - Remote Inbound Support, Tickets, Chat & Phone Position Type ... Freshdesk * Salesforce Service Cloud * Respond across: * Phone * Email * Live chat * Social ...

StoreOcean

Shopify Expert (Remote)

Seattle, WA · Remote

StoreOcean is headquartered in Seattle, WA but we pride ourselves as being a remote, fast moving & transparent first company. About The Position: This position is for a Part-Time/Contract Shopify ...

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

Acting as a liaison via Freshdesk between customers and sellers on behalf of the company. * Refills ... Flexible remote scheduling * Medical, Dental and Vision as well as additional employer and employee ...

Bartlett Tree Experts

Technology Success Advocate

$65K - $85K/yr

... remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.) * Working knowledge of ticketing platforms (Freshdesk preferred ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing ...

Tergar International

JOL Specialist

Minneapolis, MN · Remote

... Freshdesk), with a primary focus on the JOL family of products (JOL Online, AAM, JOL App, and La ... Ability to collaborate comfortably within remote, globally distributed team settings. * Practical ...

Pavago

Senior Customer Service Lead & Trainer

Proven experience managing remote/offshore teams * Strong English communication (verbal + written) * Experience with: * Customer support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud)

Weekday AI

Enterprise Sales Domain Expert

$60 - $90/hr

Experience coordinating workflows across integrated business platforms such as Zoho CRM, Freshdesk ... Engagement Details * Full-time remote opportunity within the United States. * Work closely with AI ...

New

Wayvia

Customer Support Specialist

$21 - $23/hr

Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). * Strong communication ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

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Freshdesk Remote information

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How much do freshdesk remote jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freshdesk remote in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freshdesk Remote Support Agent, and why are they important?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What are Freshdesk remote jobs?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
More about Freshdesk Remote jobs
What cities are hiring for Freshdesk Remote jobs? Cities with the most Freshdesk Remote job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk Remote jobs? States with the most job openings for Freshdesk Remote jobs include:
What job categories do people searching Freshdesk Remote jobs look for? The top searched job categories for Freshdesk Remote jobs are:
Freshdesk Remote jobs near you
Infographic showing various Freshdesk Remote job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 33% As Needed, 8% Full Time, and 49% Temporary. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.
Jira Architect

Jira Architect

Xforia, Inc.

Remote

Contractor

Posted 25 days ago

Job description

We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource?
US Citizen, Green card
Remote
6 months possible ext.
Project Plan:
The migration project encompasses the transfer of data, configuration settings, workflows, and integrations from Freshdesk to Jira Service Management. It involves careful planning, execution, and testing to ensure a smooth transition with minimal disruption to ongoing operations.

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