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Freshdesk Remote Jobs (NOW HIRING)

... Freshdesk. * Working knowledge of MDM solutions, including JAMF or Microsoft Intune. * Hands-on ... Flexible work environment: 100% remote with flexible core working hours * Time to recharge:

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How much do freshdesk remote jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freshdesk remote in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freshdesk Remote Support Agent, and why are they important?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What are Freshdesk remote jobs?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
More about Freshdesk Remote jobs
What cities are hiring for Freshdesk Remote jobs? Cities with the most Freshdesk Remote job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk Remote jobs? States with the most job openings for Freshdesk Remote jobs include:
Infographic showing various Freshdesk Remote job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 33% As Needed, 8% Full Time, and 49% Temporary. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.

Managed Services Lead, D365 FSC / F&O

Armaninollp

El Segundo, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago


Job description

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to beAmong the top 20 Largest Accounting and Consulting Firms in the Nationand one of theBest Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you do not check out of life when you check-in at work. That is why we have created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Job Responsibilities

  • Serve as the primary point of contact and trusted advisor for clients, building strong relationships and leading proactive, strategic conversations about the evolution and optimization of their D365 environment.

  • Oversee day-to-day managed services delivery, including issue resolution, enhancement requests, training coordination, system checks, and updates.

  • Anticipate and manage risks, scope changes, and key issues across all engagements, ensuring transparency and timely communication with clients and internal teams.

  • Partner closely with clients and cross-functional teams to align priorities, define outcomes, and ensure seamless execution across support activities.

  • Manage engagement budgets, forecasting, resource planning, and billing for multiple concurrent clients.

  • Participate in planning sessions and executive-level meetings to review ongoing work, progress against goals, and upcoming needs.

  • Maintain accurate project plans and monitor progress to ensure deliverables, SLAs, and client expectations are consistently met.

  • Serve as a connector between clients and internal teams, identifying opportunities for change orders and additional services while engaging the right stakeholders at the right time.

  • Contribute to continuous improvement initiatives, developing and refining processes, tools, and best practices that enhance delivery efficiency and client outcomes.

  • Collaborate with internal teams and subject matter experts to drive high-quality solutions, knowledge sharing, and continuous improvement across the Managed Services organization.

  • Support internal initiatives that improve systems, reporting, metrics, and operational processes across the Managed Services organization.

Requirements

  • Bachelor's degree in Business, Accounting, Information Systems, related field or equivalent work experience.

  • Minimum of 5 years professional experience with 3 years' experience with Microsoft D365 FSC/F&O, whether as an implementer, project manager, or power user.

  • Demonstrated ability to show up with confidence and professionalism, even when navigating challenging client situations.

  • Strong analytical thinking and problem-solving skills, with the ability to quickly assess issues and recommend solutions.

  • Clear, effective communicator, comfortable presenting, writing, and leading conversations with clients and internal teams

  • Self-starter who takes initiative, stays organized, and thrives in a fast-moving environment with minimal oversight.

  • Proven ability to manage multiple priorities, deadlines, and keep work moving across several projects.

  • Hands-on experience working in Azure DevOps (ADO).

  • Hybrid role: 50% in office / 50% remote.

Preferred Qualifications:

  • Previous experience with Workday, Wrike, and/or FreshDesk

"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract.

Certain states require us to disclose the pay range and benefits summary for job openings. For Colorado residents, the compensation range for this position: $97,700 - $133,000. For Washington residents, Illinois residents, New York residents, and Southern California residents, the compensation range for this position: $107,400 - $146,300. For Northern California residents, the compensation range for this position: $112,300 - $153,000.Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including:

  • Medical, dental, vision

  • Generous PTO plan and paid sick time

  • Flexible work arrangements

  • 401K with Profit Sharing

  • Wellness program

  • Generous parental leave

  • 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.