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Freshdesk Remote Jobs (NOW HIRING)

Fixify

IT Operations Shift Lead

... or Freshdesk. * Strong ownership instincts - you don't wait to be asked to fix something that ... Flexible work environment: 100% remote with flexible core working hours * Time to recharge:

GEGI LLC

Customer Care Supervisor

Mountain View, CA · On-site +1

... Freshdesk, Zendesk, etc.) * Having a technical background/IT background would be a great plus. What advantages do you get as an employee working in our friendly team? * We offer completely remote ...

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How much do freshdesk remote jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for freshdesk remote in the United States is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freshdesk Remote Support Agent, and why are they important?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

Does Freshworks offer remote work options?

Freshdesk remote roles, including those for customer support and technical positions, are available and often include flexible work arrangements. Many positions require familiarity with tools like Freshdesk and remote communication platforms, and some roles may have specific location or time zone requirements.

How to make $2000 a week working from home?

To earn $2000 weekly as a remote customer support agent with a role like Freshdesk Remote, you typically need to work full-time hours, often 40 hours or more, and may require experience, strong communication skills, and proficiency with support tools. Some agents increase earnings by handling high-volume or specialized support, working overtime, or taking on multiple clients or contracts. Compensation varies by company, location, and experience, so researching high-paying remote support roles is essential.

What job makes $10,000 a month without a degree?

A remote customer support role such as a Freshdesk support agent can potentially earn around $10,000 per month with experience, strong communication skills, and proficiency in customer service tools. High-level support or specialized technical roles may also reach this income level without requiring a degree, often relying on skills and certifications instead.

How to make $1000 a week remotely?

A remote role such as a customer support agent for Freshdesk can help you earn around $1000 weekly by working full-time hours, typically 40 hours per week, and developing strong communication and technical skills. Increasing earnings may involve taking on multiple shifts, gaining certifications, or advancing to higher-paying support or technical roles within the customer service field.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What are Freshdesk remote jobs?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
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Freshdesk Remote jobs near you
Infographic showing various Freshdesk Remote job openings in the United States as of June 2026, with employment types broken down into 75% Part Time, and 25% Contract. Highlights an 65% Physical, 7% Hybrid, and 28% Remote job distribution, with an average salary of $63,838 per year, or $30.7 per hour.

IT Operations Shift Lead

Fixify

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

You know what a good shift handover feels like - and you know what a bad one costs. You've been the analyst waiting for context that never arrived, and the senior person who stayed late making sure it did. You've learned to read a queue at a glance, spot the issue that's about to escalate before it does, and keep a team steady when three things are on fire at once.
At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. IT support isn't peripheral to what we do - it's central to it. The quality of the support we deliver depends directly on the quality of how shifts are run. As Shift Lead, you'll own that. You'll keep the operational environment stable, make sure analysts have what they need to do their best work, and ensure every customer issue gets the attention it deserves.
This isn't a step back from the work. You'll stay close to live incidents, active escalations, and the daily reality of a support queue. But you'll also be the person who makes the whole shift run - the one who notices patterns before they become problems, closes the loop on handovers, and holds the standard when things get busy.
Please note the work hours of this role are currently 4pm - 12am
What we can do for you
  • Give you real operational ownership - the shift is yours, and the outcomes are yours.
  • Put you at the intersection of customer experience, analyst performance, and service quality, where your decisions show up fast.
  • Surround you with teammates and leadership who take service standards seriously and support the people who hold them.
  • Give you visibility into how IT operations works at a fast-moving AI company - and room to improve it.
What you can do for us
  • Run the shift - own coverage, workload distribution, and service quality from start to handover.
  • Act as the first escalation point for complex or high-impact incidents, and make sure analysts have the support they need to resolve them.
  • Ensure every handover is complete and accurate, so the next shift can pick up without losing a beat.
  • Monitor shift-level performance and communicate issues, trends, and risks to IT Operations management.
  • Keep the operational environment stable - identify blockers, manage risk, and escalate personnel or performance concerns when needed.
What you should bring with you
  • 4+ years of experience in IT support or IT operations, with demonstrated experience acting as a senior analyst, escalation point, or shift-level lead.
  • Working knowledge of IT support operations and incident management processes.
  • Confidence interpreting and acting on operational metrics, including SLAs, SLOs, and queue performance.
  • Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, Zendesk, or Freshdesk.
  • Strong ownership instincts - you don't wait to be asked to fix something that's broken.
  • Clear, structured communication, especially under pressure: escalations, handover notes, and incident updates that people can actually use.
  • The ability to stay calm and decisive in time-sensitive situations - and to bring the people around you along with you.
  • Comfort in ambiguous, fast-changing environments where the situation changes faster than the playbook.
Perks & benefits
  • Flexible work environment: 100% remote with flexible core working hours
  • Time to recharge: Unlimited PTO plus 12 paid federal holidays
  • Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses
  • Retirement: Participation in our 401(k) program
  • Equity: Option grants to purchase shares through Fixify's equity program
  • Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify
  • Parental leave: Paid parental leave for birth, adoption, or surrogacy

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