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Freshdesk Jobs (NOW HIRING)

Halma plc

Customer Service Associate

Pittsburgh, PA

$13.50 - $18.75/hr

This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...

Halma plc

Customer Service Associate

Pittsburgh, PA · On-site

$14 - $19.50/hr

This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket routing, workflows, and automations * Build and maintain a comprehensive knowledge base and help ...

Pavago

Technical Support Specialist

Freshdesk * Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password resets * connectivity problems * SaaS platform errors * browser and system-related issues * Resolve Level 1 & ...

1Kosmos

Support Leader

Edison, NJ · On-site

This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...

1Kosmos

Support Leader

Edison, NJ · On-site

Lead the rollout and optimization of Freshdesk across teams, integrating CSMs, engineering escalation paths, and self-service. Establish and enforce SLA/SLO frameworks, incident management processes ...

1Kosmos

Support Leader

Edison, NJ · On-site

This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...

Kalorik

Customer Care Specialist

Hialeah, FL · Hybrid

$17 - $18/hr

Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner. * Develops and ...

Blue Learning

Customer Care Representative

Lewisville, TX · On-site

$15 - $20.25/hr

Accurately log and track all interactions in our customer service platform (Freshdesk) ? Escalate urgent or complex cases to the appropriate team or Enrollment Manager ? Stay up to date on all Blue ...

Averhealth

Operations Manager

Detroit, MI · On-site

$60K - $65K/yr

Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs * Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce ...

Bartlett Tree Experts

Technology Success Advocate

$65K - $85K/yr

Utilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA's * Install and configure computer hardware, software, and printers * Investigate, diagnose ...

Averhealth

Operations Manager

Detroit, MI · On-site

Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs * Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Freshdesk * Salesforce Service Cloud * Respond across: * Phone * Email * Live chat * Social channels * Aim for first-contact resolution whenever possible * Escalate complex issues to Tier 2/technical ...

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How much do freshdesk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for freshdesk in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is a Freshdesk job?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

Is Freshdesk similar to Zendesk?

Freshdesk and Zendesk are both customer support software platforms that offer ticketing, live chat, and knowledge base features. As a support agent or customer service representative, familiarity with either platform can be valuable, but they have different interfaces and integrations. Skills in help desk tools and understanding of customer service workflows are applicable to both systems.

Is Freshdesk free?

Freshdesk offers a free plan with basic customer support features suitable for small teams or startups. Additional paid plans with advanced features are available, and pricing varies based on the level of service required.

What is Freshdesk used for?

Freshdesk is a customer support software used by support agents to manage and resolve customer inquiries through channels like email, chat, and phone. It offers ticketing, automation, and knowledge base features to improve service efficiency and customer satisfaction.

What does a typical day look like for someone working as a Freshdesk Support Specialist?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

Is Freshdesk a CRM?

Freshdesk is primarily a customer support software platform that offers help desk and ticketing features. While it includes some customer relationship management functionalities, it is not a full-fledged CRM system like Salesforce or HubSpot. Many organizations integrate Freshdesk with dedicated CRM tools for comprehensive customer management.

What are the key skills and qualifications needed to thrive in the Freshdesk position, and why are they important?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

More about Freshdesk jobs
What cities are hiring for Freshdesk jobs? Cities with the most Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk jobs? States with the most job openings for Freshdesk jobs include:
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Freshdesk jobs near you
Infographic showing various Freshdesk job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,094 per year, or $23.6 per hour.
Customer Support Representative

Customer Support Representative

Cleanslate Group

Linden, NJ • On-site

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Cleanslate is actively recruiting a Customer Support Representative to join our team in Linden, NJ!

Cleanslate is a leading provider of cleaning and hygiene solutions to the institutional, commercial, and retail markets since 2004. Our focus includes manufacturing and distribution of products, as well as service and training for our customers. We strive to exceed our objective of helping to drive greater customer satisfaction.

What We Offer:

  • Weekly pay
  • Health/Dental/Vision/401K/Life Insurance
  • Paid Holidays
  • Referral Program
  • Paid Time Off
  • Birthday PTO
  • 401K

Position Summary:

We are seeking a compassionate and detail-oriented Customer Support Representative to join our Customer Experience / Support team in a fast-paced chemical manufacturing and service environment. This role combines personalized relationship management with timely, accurate, and effective customer support. The ideal candidate is a strong communicator, problem-solver, and advocate for customer experience, with hands-on experience using customer support platforms like Freshdesk.

Key Responsibilities:

Customer Relationship Management:

  • Serve as the primary point of contact for designated customers.
  • Build strong personal relationships to understand each customer’s preferences and support needs.
  • Conduct regular check-ins and feedback sessions to increase customer satisfaction and engagement.

Support and Issue Resolution:

  • Respond promptly and professionally to customer inquiries via phone or email.
  • Provide empathetic and accurate support for issues related to products, orders, logistics, or services.
  • Collaborate cross-functionally with internal teams (Shipping, Warehousing, Revenue Cycle, Sales) to resolve customer concerns effectively.
  • Collaboration and Escalation:
  • Escalate complex issues to the appropriate department or supervisor.
  • Follow established procedures while recommending opportunities to enhance support processes.
  • Maintain quality standards and support a positive team culture.
  • Log all customer interactions clearly and accurately in Freshdesk or equivalent CRM/ticketing systems.

Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1+ years of experience in customer support, customer service, or call center environments.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and critical thinking skills.
  • Proficient in Microsoft Office and ticketing systems such as Freshdesk.
  • Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
  • Patient, empathetic, and customer-first mindset.

Preferred Qualifications:

  • Experience in logistics, manufacturing, or service-based industries.
  • Familiarity with order management systems such as SAP.

Schedule:

  • Monday-Friday, 8:30 AM - 5:00 PM
  • On-site role located in Linden, NJ

Pay is $20-28 per hour D.O.E.

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