We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource? US Citizen, Green card Remote 6 months possible ext.
We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource? US Citizen, Green card Remote 6 months possible ext.
Senior Supervisor, Service Desk
$63K - $86K/yr
Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues ...
Senior Supervisor, Service Desk
$63K - $86K/yr
Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues ...
Customer Service Specialist
$16.25 - $21.50/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Quick apply
Customer Service Specialist
$16.25 - $21.50/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Customer Service Specialist
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Customer Service Specialist
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Customer Service Specialist
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Customer Service Specialist
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Bilingual Customer Care Representative - Enrollment Support (English/Spanish)
Lewisville, TX · On-site
$14.50 - $18.25/hr
Accurately log, track, and document all interactions in the customer service platform (Freshdesk) * Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager * Stay ...
Quick apply
Bilingual Customer Care Representative - Enrollment Support (English/Spanish)
Lewisville, TX · On-site
$14.50 - $18.25/hr
Accurately log, track, and document all interactions in the customer service platform (Freshdesk) * Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager * Stay ...
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Senior Product Manager, Integrations
Boston, MA · On-site
$120 - $180/hr
Freshdesk * Confluence * Notion * Guru * Shopify * Stripe #J-18808-Ljbffr
Senior Product Manager, Integrations
Boston, MA · On-site
$120 - $180/hr
Freshdesk * Confluence * Notion * Guru * Shopify * Stripe #J-18808-Ljbffr
Customer Service Representative
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Customer Service Representative
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Customer Service Representative
Las Vegas, NV · On-site
$15.50 - $21/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Customer Service Representative
Las Vegas, NV · On-site
$15.50 - $21/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Customer Service Representative
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Quick apply
Customer Service Representative
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Customer Service Associate
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Customer Service Associate
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Customer Success Specialist
Malvern, PA · On-site
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Customer Success Specialist
Malvern, PA · On-site
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Customer Success Specialist
Malvern, PA · Hybrid
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Quick apply
Customer Success Specialist
Malvern, PA · Hybrid
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Customer Success Specialist
Malvern, PA · On-site
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Customer Success Specialist
Malvern, PA · On-site
The specialist must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Customer Service Associate
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Customer Service Associate
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Customer Service Associate
Pittsburgh, PA · On-site
$14 - $19.50/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Customer Service Associate
Pittsburgh, PA · On-site
$14 - $19.50/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Support Leader
Edison, NJ · On-site
Lead the rollout and optimization of Freshdesk across teams, integrating CSMs, engineering escalation paths, and self-service. * Establish and enforce SLA/SLO frameworks, incident management ...
Quick apply
Support Leader
Edison, NJ · On-site
Lead the rollout and optimization of Freshdesk across teams, integrating CSMs, engineering escalation paths, and self-service. * Establish and enforce SLA/SLO frameworks, incident management ...
IT Helpdesk Supervisor
Framingham, MA · On-site
$54K - $80K/yr
The IT Helpdesk Supervisor manages day-to-day Helpdesk operations through Freshdesk, including ticket prioritization, workload balancing, escalation management, service level performance, and ...
IT Helpdesk Supervisor
Framingham, MA · On-site
$54K - $80K/yr
The IT Helpdesk Supervisor manages day-to-day Helpdesk operations through Freshdesk, including ticket prioritization, workload balancing, escalation management, service level performance, and ...
Support Leader
Edison, NJ · On-site
This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...
Support Leader
Edison, NJ · On-site
This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...
Freshdesk information
See salary details
$14.18 - $16.61
4% of jobs
$18.81 is the 25th percentile. Wages below this are outliers.
$16.61 - $19.03
23% of jobs
$19.03 - $21.46
17% of jobs
The median wage is $22.37 / hr.
$21.46 - $23.89
17% of jobs
$25.43 is the 75th percentile. Wages above this are outliers.
$23.89 - $26.31
23% of jobs
$26.31 - $28.74
9% of jobs
$28.74 - $31.16
3% of jobs
$31.16 - $33.59
3% of jobs
$33.59 - $36.01
1% of jobs
$36.01 - $38.44
0% of jobs
$38.44 - $40.87
0% of jobs
$14
$23
$40
How much do freshdesk jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for freshdesk in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.
What is a Freshdesk?
A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.
What does a Freshdesk support specialist do?
A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.
What are the key skills and qualifications needed for a Freshdesk position?
To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.
What cities are hiring for Freshdesk jobs? Cities with the most Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Freshdesk jobs? States with the most job openings for Freshdesk jobs include:
What job categories do people searching Freshdesk jobs look for? The top searched job categories for Freshdesk jobs are:
Job description
We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource?
US Citizen, Green card
Remote
6 months possible ext.
Project Plan:
The migration project encompasses the transfer of data, configuration settings, workflows, and integrations from Freshdesk to Jira Service Management. It involves careful planning, execution, and testing to ensure a smooth transition with minimal disruption to ongoing operations.
US Citizen, Green card
Remote
6 months possible ext.
Project Plan:
The migration project encompasses the transfer of data, configuration settings, workflows, and integrations from Freshdesk to Jira Service Management. It involves careful planning, execution, and testing to ensure a smooth transition with minimal disruption to ongoing operations.
About Xforia
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