Fremont, CA · On-site
$60.75 - $78.25/hr
Info Way Solutions is looking for a Freshdesk Expert to join their team. The role requires expertise in configuring, integrating, and developing applications for Freshdesk, as well as implementing it ...
Fremont, CA · On-site
$60.75 - $78.25/hr
Info Way Solutions is looking for a Freshdesk Expert to join their team. The role requires expertise in configuring, integrating, and developing applications for Freshdesk, as well as implementing it ...
We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource? US Citizen, Green card Remote 6 months possible ext.
We need one Senior Jira Architect for data migration from Freshdesk to Jira service management. Can you please get us a really good resource? US Citizen, Green card Remote 6 months possible ext.
$63K - $86K/yr
Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues ...
$63K - $86K/yr
Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues ...
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Phoenix, AZ · On-site
$17 - $22.25/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Phoenix, AZ · On-site
$16.25 - $21.50/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Quick apply
Phoenix, AZ · On-site
$16.25 - $21.50/hr
Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required). * Respond and resolve Tickets within department SLA * Become expert in entering orders ...
Allentown, PA · On-site
$17/hr
What You'll Do Respond to customer inquiries via email and support tickets Track and resolve issues using Freshdesk Work with Product, Engineering, and support teams Maintain FAQs and identify ...
Allentown, PA · On-site
$17/hr
What You'll Do Respond to customer inquiries via email and support tickets Track and resolve issues using Freshdesk Work with Product, Engineering, and support teams Maintain FAQs and identify ...
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Boston, MA · On-site
$120 - $180/hr
Freshdesk * Confluence * Notion * Guru * Shopify * Stripe #J-18808-Ljbffr
Boston, MA · On-site
$120 - $180/hr
Freshdesk * Confluence * Notion * Guru * Shopify * Stripe #J-18808-Ljbffr
$69.66 - $92.88/hr
Besitz und Verwaltung des digitalen Produkt-Backlogs für Freshdesk, Sicherstellung einer klaren Priorisierung von Features, Omni-Channel-Integrationen und Systemoptimierungen * Leitung von ...
$69.66 - $92.88/hr
Besitz und Verwaltung des digitalen Produkt-Backlogs für Freshdesk, Sicherstellung einer klaren Priorisierung von Features, Omni-Channel-Integrationen und Systemoptimierungen * Leitung von ...
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Quick apply
Las Vegas, NV · On-site
$18/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Las Vegas, NV · On-site
$15.50 - $21/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Las Vegas, NV · On-site
$15.50 - $21/hr
Most of your day is spent in Freshdesk, our ticketing and live-chat platform, working a high-volume queue of customer concerns. You will also make outbound calls to follow up on interactions that our ...
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Lewisville, TX · On-site
$14.50 - $18.25/hr
Accurately log, track, and document all interactions in the customer service platform (Freshdesk) * Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager * Stay ...
Quick apply
Lewisville, TX · On-site
$14.50 - $18.25/hr
Accurately log, track, and document all interactions in the customer service platform (Freshdesk) * Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager * Stay ...
Malvern, PA · Hybrid
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Quick apply
Malvern, PA · Hybrid
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Malvern, PA · On-site
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Malvern, PA · On-site
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Malvern, PA · On-site
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Malvern, PA · On-site
$15.75 - $21.25/hr
The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer ...
Pittsburgh, PA · On-site
$14 - $19.50/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Pittsburgh, PA · On-site
$14 - $19.50/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Pittsburgh, PA · On-site
$13.50 - $18.75/hr
This position requires comfort navigating multiple systems (e.g., ERP/order entry tools (Dynamics), Freshdesk, etc), the ability to prioritize competing requests throughout the day, and a consistent ...
Edison, NJ · On-site
This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...
Edison, NJ · On-site
This is a hands-on leadership role where you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal ...
$14.18 - $16.61
4% of jobs
$18.81 is the 25th percentile. Wages below this are outliers.
$16.61 - $19.03
23% of jobs
$19.03 - $21.46
17% of jobs
The median wage is $22.37 / hr.
$21.46 - $23.89
17% of jobs
$25.43 is the 75th percentile. Wages above this are outliers.
$23.89 - $26.31
23% of jobs
$26.31 - $28.74
9% of jobs
$28.74 - $31.16
3% of jobs
$31.16 - $33.59
3% of jobs
$33.59 - $36.01
1% of jobs
$36.01 - $38.44
0% of jobs
$38.44 - $40.87
0% of jobs
$14
$23
$40
A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.
A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.
To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.
The most popular types of Freshdesk jobs are:
States with the most job openings for Freshdesk jobs include:
The top searched job categories for Freshdesk jobs are:
Fremont, CA • On-site
$60.75 - $78.25/hr
Full-time
Re-posted 23 days ago
Sourced by ZipRecruiter
It services
51 - 200 Employees
Fremont, CA, US
2012
