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Freshdesk Jobs in Texas (NOW HIRING)

Blue Learning

Customer Care Representative

Lewisville, TX · On-site

$15 - $20.25/hr

Accurately log and track all interactions in our customer service platform (Freshdesk) ? Escalate urgent or complex cases to the appropriate team or Enrollment Manager ? Stay up to date on all Blue ...

Andiamo

Customer Service Representative

Austin, TX · On-site

Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus. * Ability to work independently and as part of a team. * Empathy and a positive attitude when dealing with clients.

BitKernel

Customer Support Team Lead

Austin, TX · On-site

Audit ticket workflows (Zendesk/Freshdesk), enforce contract SLAs, and track operational metrics (FRT, MTTR, CSAT). What We're Looking For Experience: 3+ years in a team lead role within technical ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.) * Exposure to mobile device support (iPhone/iPad) * Familiarity with basic MDM or endpoint management tools * CompTIA A+ or ...

Mercor

Sales Domain Specialist - AI Trainer

Dallas, TX · Remote

$60 - $90/hr

Familiarity with tools like Zoho CRM , Freshdesk , and Microsoft Teams . Application Process (Takes 20-30 mins to complete) * Upload resume * AI interview based on your resume * Submit form Resources ...

Surya Carpet

Hospitality Customer Care Specialist

Dallas, TX · On-site

$17 - $22.25/hr

Freshdesk experience a plus Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race ...

PrideStaff

Client Support Specialist

Plano, TX · On-site

$21/hr

Experience using ticketing platforms (such as Zendesk, Freshdesk, or Zoho Desk) and CRM systems (such as Salesforce or HubSpot). * Problem-Solving Skills: Strong technical aptitude with the ability ...

MOD BIKES

MOD BIKES - E-Bike Mechanic

Austin, TX · On-site

$20/hr

Basic computer skills and comfort with tools like Shopify, Slack, or Freshdesk a plus. Nice To Haves NICE TO HAVES * Experience working with electric bike systems such as Shimano, Bafang, or Bosch.

YO AI Labs

CRM Operations Specialist Remote

Austin, TX · Remote

$40 - $100/hr

Familiarity with additional platforms such as Close, Apollo, Salesloft, Intercom, Freshdesk, Shopify, Crayon, or Funnel is highly valued. * Strong analytical and process-mapping skills, with the ...

YO AI Labs

CRM Operations Specialist Remote

Houston, TX · Remote

$40 - $100/hr

Familiarity with additional platforms such as Close, Apollo, Salesloft, Intercom, Freshdesk, Shopify, Crayon, or Funnel is highly valued. * Strong analytical and process-mapping skills, with the ...

YO AI Labs

CRM Operations Specialist Remote

Dallas, TX · Remote

$40 - $100/hr

Familiarity with additional platforms such as Close, Apollo, Salesloft, Intercom, Freshdesk, Shopify, Crayon, or Funnel is highly valued. * Strong analytical and process-mapping skills, with the ...

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How much do freshdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for freshdesk in Texas is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What are the most commonly searched types of Freshdesk jobs in Texas?

The most popular types of Freshdesk jobs in Texas are:

What are popular job titles related to Freshdesk jobs in Texas?

For Freshdesk jobs in Texas, the most frequently searched job titles are:

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Freshdesk jobs near you
Infographic showing various Freshdesk job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $45,739 per year, or $22 per hour.

Bilingual Customer Care Representative - Enrollment Support (English/Spanish)

Blue Learning

Lewisville, TX • On-site

$14.50 - $18.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:
  • Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish
  • Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
  • Assist families with online applications and troubleshoot application or student account issues
  • Guide parents through document submission and verification steps
  • Accurately log, track, and document all interactions in the customer service platform (Freshdesk)
  • Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager
  • Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines
  • Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first mission
Requirements:
  • Bilingual proficiency in English and Spanish (spoken and written) required
  • 1–2 years of experience in customer service, call center support, administrative support, or a related role
  • Strong verbal and written communication skills with the ability to explain processes clearly
  • Detail-oriented with excellent organizational and time-management abilities
  • Comfortable navigating multiple systems and switching between tasks efficiently
  • Reliable, punctual, and able to collaborate effectively within a team
  • Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided)
  • Passion for helping families and representing a mission-driven organization