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Freshdesk Jobs in Texas (NOW HIRING)

EOS

IT Support Engineer

Austin, TX

Helpdesk experience (Freshdesk, Service Now etc) * Experience with the O365 suite of applications and tools. * Experience of WAN technologies such as MPLS and site-to-site VPN. * Experience of SD-WAN ...

One Behavioral

Mental Health Medical Assistant

Pearland, TX

$15.50 - $20/hr

Scheduling patients when necessary, including new patient appointments, follow ups, injections, and Spravato Treatments Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate ...

One Behavioral

Mental Health Medical Assistant

Houston, TX · On-site

$17 - $21.75/hr

Scheduling patients when necessary, including new patient appointments, follow ups, injections, and Spravato Treatments Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate ...

One Behavioral

Mental Health Medical Assistant

Houston, TX · On-site

$17 - $21.75/hr

Scheduling patients when necessary, including new patient appointments, follow ups, injections, and Spravato Treatments Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate ...

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

Helpdesk experience (Freshdesk, Service Now etc) * Experience with the O365 suite of applications and tools. * Experience of WAN technologies such as MPLS and site-to-site VPN. * Experience of SD-WAN ...

Siemens

Technical Support Engineer

Houston, TX · On-site

Customer support platforms, such as Freshdesk; and Setting up analytical reports and dashboards for customer service KPIs. Hybrid work permitted. Must report into the Houston, TX office 1 day/wk.

Ontic Technologies

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

Help Desk ticketing systems (Freshdesk) * Issue tracking software (Jira) * CRM software (Salesforce) * Spreadsheet software (Excel, Google Sheets) * Office tools (G Suite, Zoom, Slack) * Bonus Points ...

Bakerly LLC

IT Administrator

San Antonio, TX

Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative Support: * Assist management with IT-based contracts with outside vendors as directed. * Support office ...

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How much do freshdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for freshdesk in Texas is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What are the most commonly searched types of Freshdesk jobs in Texas?

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For Freshdesk jobs in Texas, the most frequently searched job titles are:

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Freshdesk jobs near you
Infographic showing various Freshdesk job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $45,739 per year, or $22 per hour.

Resident Performance Evictions Associate

Kairos Living LLC

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Resident Performance Eviction Associate
Job Description

The Resident Performance Team at Kairos Living, a rapidly growing national single-family rental fund (SFR), is seeking a detail-oriented and resilient Evictions Specialist to manage the full eviction lifecycle across our portfolio. The position will frequently interact with Residents, market attorneys, and multiple departments at the firm.

This role will be responsible for managing end-to-end eviction cases, coordinating with attorneys, issuing legal notices, and negotiating payment plans and move-out agreements with delinquent Residents. The position operates within a high call volume contact center environment, requiring the ability to handle a large number of inbound and outbound Resident interactions daily while maintaining professionalism, accuracy, and a solutions-oriented approach.

The successful candidate will have a solid understanding of eviction law, collections processes, and landlord-tenant regulations. They will have excellent organizational skills, great attention to detail, and the ability to manage multiple cases simultaneously to meet deadlines and performance objectives. The candidate must maintain composure and a professional attitude in high-pressure situations and sensitive conversations with Residents.


Responsibilities

  • Manage end-to-end eviction cases across multiple markets, ensuring all filings, notices, hearings, and writ executions are completed in accordance with applicable state and local laws
  • Prepare, issue, and track legal notices (Pay or Quit, Cure or Quit, Unconditional Quit) in compliance with jurisdictional requirements
  • Maintain and update Kairos Living tracking systems (Yardi, FreshDesk, etc.) with real-time legal status changes, court dates, and attorney updates
  • Liaise with market attorneys on case progression; report settlement options, court issues, and account discrepancies to Supervisor
  • Serve as the primary contact for Residents at the final stages of eviction, managing high-volume inbound and outbound calls with professionalism and empathy
  • Negotiate payment plans, payoff deadlines, and cash-for-keys agreements with Residents to facilitate voluntary move-outs and reduce legal costs
  • Respond to Resident inquiries via the Evictions inbox in a timely and professional manner
  • Identify Resident payments and communicate to the appropriate market attorney to prevent unnecessary case escalation
  • Monitor credit, collection, and eviction trends and report findings to management on a regular cadence
  • Assist with updating Yardi legal status changes and ensure data accuracy across all systems
  • Perform other functions related to Resident management and eviction operations as needed

Desired Experience / Skills 


Minimum 2 years of experience in evictions, collections, paralegal services, or property management in the residential real estate industry. Single-family rental experience is a plus but not required.

Detail-oriented, ability to multi-task and manage a high volume of active cases simultaneously.

Experience with Yardi Voyager is preferred but not required.

Self-starter willing to “do what it takes” to hit goals and meet deadlines.

Ability to prioritize, plan, organize, and coordinate work assignments across multiple active eviction cases.

Applying common sense, demonstrating logical and systematic thinking skills, and being adaptable to change and taking ownership.

Proven experience in a high call volume contact center or collections environment, with the ability to handle difficult and sensitive conversations professionally and empathetically.

Familiarity with KPI tracking in an evictions or collections environment (e.g., case closure rate, average time-to-resolution, delinquency rate).

Strong negotiation skills with experience structuring payment plans, payoff agreements, and cash-for-keys arrangements.

Knowledge of eviction laws, legal notice requirements, and court processes across multiple states is a plus. Spanish speaking preferred but not required.


Perks of working at Kairos Living

Competitive pay - Base salary with annual bonus tied to company KPIs

Employer-paid benefits (Medical, Dental, and Vision)

Professional career development

401(k)

Flexible PTO

11 paid holidays throughout the year