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Freshdesk Jobs (NOW HIRING)

LN Curtis & Sons

IT Operations Supervisor

Walnut Creek, CA · On-site

$110K - $115K/yr

Monitor and manage Freshdesk ticket queue and workload distribution to optimize team performance. * Maintain high levels of customer satisfaction through effective service delivery. * Act as a point ...

Andiamo

Customer Service Representative

Austin, TX

Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus. * Ability to work independently and as part of a team. * Empathy and a positive attitude when dealing with clients.

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Monitor service channels (Freshdesk, Freshchat) to ensure the team stays on track * Help reduce repetitive questions by identifying trends and recommending workflow improvements * Provide clarity and ...

Podium

Product Support Specialist

Lehi, UT · On-site

Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc) • Technical knowledge in phone systems, VoIP, and network connectivity is a plus Company : Podium is a ...

LN Curtis & Sons

IT Operations Supervisor

Walnut Creek, CA · On-site

$110K - $115K/yr

Monitor and manage Freshdesk ticket queue and workload distribution to optimize team performance. * Maintain high levels of customer satisfaction through effective service delivery. * Act as a point ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE

$16.25 - $20.75/hr

Monitor service channels (Freshdesk, Freshchat) to ensure the team stays on track * Help reduce repetitive questions by identifying trends and recommending workflow improvements * Provide clarity and ...

Stuart Hall School

Maintenance Team Lead

Staunton, VA · On-site

$25 - $30/hr

Support consistent use of the work order system (Freshdesk) and team workflows * Track progress and completion of assigned work * Assist in maintaining schedules, routines, and standard operating ...

POWDR Corp.

IT Technician Intern

Park City, UT · On-site

$15.75 - $21/hr

Freshdesk Ticketing System - Support the implementation of the Freshdesk ticketing system. * Device Configuration & Automation - Work with Intune to configure and automate device management processes ...

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How much do freshdesk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for freshdesk in the United States is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.24 per hour, depending on experience, location, and employer.

What is a Freshdesk job?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

Is Freshdesk similar to Zendesk?

Freshdesk and Zendesk are both customer support software platforms that offer ticketing, live chat, and knowledge base features. As a support agent or customer service representative, familiarity with either platform can be valuable, but they have different interfaces and integrations. Skills in help desk tools and understanding of customer service workflows are applicable to both systems.

Is Freshdesk free?

Freshdesk offers a free plan with basic customer support features suitable for small teams or startups. Additional paid plans with advanced features are available, and pricing varies based on the level of service required.

What is Freshdesk used for?

Freshdesk is a customer support software used by support agents to manage and resolve customer inquiries through channels like email, chat, and phone. It offers ticketing, automation, and knowledge base features to improve service efficiency and customer satisfaction.

What does a typical day look like for someone working as a Freshdesk Support Specialist?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

Is Freshdesk a CRM?

Freshdesk is primarily a customer support software platform that offers help desk and ticketing features. While it includes some customer relationship management functionalities, it is not a full-fledged CRM system like Salesforce or HubSpot. Many organizations integrate Freshdesk with dedicated CRM tools for comprehensive customer management.

What are the key skills and qualifications needed to thrive in the Freshdesk position, and why are they important?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

More about Freshdesk jobs
What cities are hiring for Freshdesk jobs? Cities with the most Freshdesk job openings:
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Freshdesk jobs near you
Infographic showing various Freshdesk job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $49,094 per year, or $23.6 per hour.
Sales Development Associate

Sales Development Associate

Derive Systems

Sanford, FL • On-site

Full-time

Posted 7 days ago

Be an early applicant

Job description

Salary: $21-$24 per hour plus commissions

The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requiresstrong communicationskills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge acrossDerivesbrand portfolio.

KEY RESPONSIBILITIES

Sales & AdministrativeSupport ~40%

  • Assist the DST with day-to-day administrative tasks and sales tools
  • Support outbound calls to customers and dealers as needed
  • Prepare quotes, follow-ups, and general sales correspondence
  • Helpmaintaincustomer records, CRM data, and sales documentation
  • Support cross-selling efforts acrossDerivesproduct portfolio to help the team meet monthly quota goals
  • Answer incoming phone calls and route appropriately
  • Maintain organized records and documentation
  • Support internal communication between departments
  • Assistwith data entry and tracking of sales activities

Order Management & PaymentProcessing ~30%

  • Enter customer orders accurately and efficiently into Odoo (ERP system)
  • Review, adjust, and correct orders as needed to ensure accuracy
  • Coordinate with internal departments to resolve order discrepancies
  • Monitor order status and providetimelyupdates to customers and team members
  • Process customer credit card and ACH paymentsin accordance withcompany procedures
  • Coordinate with accounting and web team as necessary
  • Assistwith resolving payment-related issues or discrepancies

Customer & TechnicalSupport ~30%

  • Respond to customer inquiries via Freshdesk, chat, email, and phone
  • Assign dealers and warehouses to the correct representative, or sellproductdirectly to retail customers
  • Providetimely, professional, and solution-orientedassistance
  • Build strong relationships with customers, account managers, and tech support
  • Address order concerns, product questions, and account inquiries
  • Assistwith tuner unlock processes and related support tasks (proprietary product activation workflow)
  • Ensure proper documentation and tracking of technical requests
  • Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.)
  • Work with internal teams to ensuretimelycompletion of services

MEASURES OF SUCCESS

  • Develops full working knowledge of Derive product lines and sales strategies within first90 days
  • Contributes to the DST hitting monthly quota goals throughaccurateorder management and cross-selling support
  • Consistently receives positive feedback from team members and customers
  • Maintains a high standard of order accuracy and low error rate
  • Handles inquiries with professionalism and resolves issues with minimal escalation

REQUIREMENTS

MinimumRequirements

  • 12 years of customer service, inside sales, or office/administrative experience
  • Strong verbal and written communication skills
  • Inbound and outbound phone experience with excellent listening skills
  • Ability to work independently and as part of a team
  • Highly organized, self-motivated, and detail-oriented

Preferred Qualifications

  • Experience with Microsoft Office products (Word, Excel, Outlook)
  • Experience with CRM or ERP systems (Odoo experience a plus)
  • Familiarity with automotive orheavy dutyaftermarket products
  • Experience using helpdesk platforms such as Freshdesk

KEY COMPETENCIES

  • Customer-focused mindset with a drive to deliver outstanding service
  • Strong problem-solving skills and ability to manage competing priorities
  • High attention to detail, particularly in order and payment processing
  • Eagerness to learn product knowledge and take on new responsibilities
  • Team player with a positive attitude and professional demeanor
  • Ability to handle sensitive information with confidentiality
  • Motivation and accountability in a self-managed environment