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Freshdesk Jobs in Washington (NOW HIRING)

AHRI

Part-Time Project Associate

Arlington, VA · On-site

Manage and triage incoming requests (Freshdesk tickets), including user onboarding, access provisioning, and issue tracking for analytics services. * Maintain and update documentation, user guides ...

US Fertility, LLC

IT Technical Analyst

Rockville, MD · Hybrid

Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management * Valid driver's license, reliable transportation, and willingness to travel regularly to ...

US Fertility

IT Technical Analyst

Rockville, MD · On-site

Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management * Valid driver's license, reliable transportation, and willingness to travel regularly to ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

Ticketing systems (Zendesk, Freshdesk) * CRM systems (Salesforce Service Cloud) * LMS platforms (Skilljar) * Willingness to personally own and resolve complex or long-running customer cases.

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See Washington salary details

$16

$26

$46

How much do freshdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for freshdesk in Washington is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $28.61 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What job categories do people searching Freshdesk jobs in Washington look for? The top searched job categories for Freshdesk jobs in Washington are:
Freshdesk jobs near you
Infographic showing various Freshdesk job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $55,604 per year, or $26.7 per hour.

Part-Time Project Associate

AHRI

Arlington, VA • On-site

Part-time

Re-posted 15 days ago

Job description

The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) is one of the largest trade associations in the nation, representing more than 300 heating, ventilation, air-conditioning (HVAC), water heating, and commercial refrigeration manufacturers from all parts of the world. Ensuring human comfort, productivity, and safety while practicing environmental stewardship is the mission of AHRI. Through our certification program, standards, advocacy, and other activities, we strive to help save energy, improve productivity, and ensure a better environment.
AHRI has an opening for a Part-Time Project Associate. The Project Associate supports the data analytics team by coordinating administrative, operational, and project-related activities that enable efficient delivery of data products and services. This role ensures smooth execution of workflows, including user onboarding, documentation, ticket management, and cross-team coordination. The position plays a critical role in maintaining organized processes, supporting system access and compliance, and improving the overall efficiency of analytics operations. The Project Associate works closely with technical and business stakeholders to ensure timely and accurate support.
Essential duties and responsibilities for this position are as follows:
  • Coordinate administrative aspects of analytics projects, including managing user profiles, scheduling, tracking deliverables, maintaining project documentation, and supporting communication across teams.
  • Manage and triage incoming requests (Freshdesk tickets), including user onboarding, access provisioning, and issue tracking for analytics services.
  • Maintain and update documentation, user guides, SOPs, and training materials to support internal users and external stakeholders.
  • Support data access governance processes, including monitoring user engagement and settings, including permissions.

Qualifications:
  • Associate’s degree in Information Technology or Data Analytics or a related field. One to two years of project management experience may be accepted in lieu of education.

AHRI offers a full benefits package with a flexible work schedule and a friendly work environment. The salary range for this position is $34.67/hr to $38.55/hr.
The work location for this position is Arlington, VA. Subject to supervisor approval, AHRI employees are eligible for participation in AHRI's alternate workplace program after 90 days of employment and a 90-day appraisal at a level of meets expectations.
AHRI does not discriminate and will not tolerate discrimination on the basis of race, color, national origin, military service, ethnic origin, religion, sex, sexual orientation, age, or differing ability as those terms are defined under applicable law in its selection, recruitment, or employment practices.
This position does not offer employment-based visa sponsorship and/or assistance to include H-1B, F1- OPT or F1-CPT visas.
To apply, please visit our website (www.ahricareers.org). If you require assistance with completing the application process, please call 703-600-0324.
NO RECRUITERS or PLACEMENT AGENCIES, PLEASE.
 

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