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Freshdesk Jobs in Florida (NOW HIRING)

Kalorik

Customer Care Specialist

Hialeah, FL · Hybrid

$17 - $18/hr

Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner. * Develops and ...

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

Acting as a liaison via Freshdesk between customers and sellers on behalf of the company. * Refills and Relists orders via point of sales and partner sites to assist customers. * Fields inbound and ...

Brenntag AG

IT Support Engineer L1

Orlando, FL · On-site

Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) * Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Basic understanding of ...

Brenntag

IT Support Engineer L1

Orlando, FL

Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) * Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Basic understanding of ...

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How much do freshdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freshdesk in Florida is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.85 per hour, depending on experience, location, and employer.

What is a Freshdesk?

A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.

What does a Freshdesk support specialist do?

A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.

What are the key skills and qualifications needed for a Freshdesk position?

To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.

What are the most commonly searched types of Freshdesk jobs in Florida? The most popular types of Freshdesk jobs in Florida are:
What are popular job titles related to Freshdesk jobs in Florida? For Freshdesk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Freshdesk jobs in Florida look for? The top searched job categories for Freshdesk jobs in Florida are:
Freshdesk jobs near you
Infographic showing various Freshdesk job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $36,688 per year, or $17.6 per hour.

Customer Care Specialist

Kalorik

Hialeah, FL • Hybrid

$17 - $18/hr

Full-time

Re-posted 13 days ago

Job description

Here at Kalorik, customer service is the key to everything that we do. We work to deliver high-quality, customer-focused, personable support with great efficiency. You will act as Kalorik's brand ambassador and the voice of the customer. We rely on you to actively listen to our customers by utilizing your customer service experience, care, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them, whether that is via chat, customer portals, email, phone, or social media. The role of Customer Care Specialist is essential to Kalorik's success and continued growth.
To ensure you receive the product knowledge and training necessary to deliver the best customer service possible, we require 30-days of on-site training and development prior to your hybrid work assignment.
Assignment may require occasional on-site attendance for special events, meetings, or to meet workload requirements and cross-departmental collaboration efforts.
Responsibilities:
  • Provides positive interaction with customers while meeting service performance standards and working to improve efficiency.
  • Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner.
  • Develops and maintains vast knowledge of the products being offered. Retain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products.
  • Owns internal relationships required to satisfactorily resolve customer questions and issues.
  • Works with the sales team/account managers to better understand the needs of our large customers and determine methods to resolve and mitigate customer complaints.
  • Create and submit replacement orders, returns requests, credits, and shipping labels.
  • Advocates for customers by recommending changes to processes determined to be ineffective, by providing examples of customers who have been negatively affected.
  • Upselling when the opportunity arises.
  • All other duties as assigned.

Education amp; Requirements:
  • High school diploma of GED; preferred associates degree or higher in business, communications, or related field.
  • Minimum 2 years customer care/service experience in a call center environment.
  • Practical experience in Freshdesk, ERP or CRM systems required.
  • A positive attitude and ability to understand and relate to customers based on their personalities and respond appropriately is necessary.
  • Excellent written and verbal communication skills.
  • The ability to think creatively to resolve issues satisfactorily.
  • The aptitude to speak Spanish/French may be advantageous, but not required.
If you are a person who strives to meet and exceed goals, understands the importance of accuracy and time management and thrives in a fast-paced work environment, this opportunity is for you!
We are equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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