... FreshDesk widgets to support our agents. • Own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
... FreshDesk widgets to support our agents. • Own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting ...
Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting ...
Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting ...
Quick apply
Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting ...
Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). * Excellent problem-solving, communication, and interpersonal skills. * Ability to work ...
Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). * Excellent problem-solving, communication, and interpersonal skills. * Ability to work ...
IT Helpdesk Technician
Westerville, OH · On-site
Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). * Excellent problem-solving, communication, and interpersonal skills. * Ability to work ...
IT Helpdesk Technician
Westerville, OH · On-site
Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger). * Excellent problem-solving, communication, and interpersonal skills. * Ability to work ...
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
Quick apply
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
Quick apply
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
Quick apply
Inside Sales Specialist
Springfield, OH · On-site
$31K - $52K/yr
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk) * Reliable attendance and punctuality * Willingness to be paid partly on performance Do Not Apply If You * Avoid ...
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
TP- Desktop Support Analyst
Columbus, OH · On-site
$22.50 - $30.25/hr
Experience with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management) . * Ability to set up and troubleshoot desktops, laptops, printers, and mobile devices.
IT Support Analyst
Monroe, OH · On-site
Experience with a ticketing system (e.g., ServiceNow, Freshdesk, Tikit) preferred Why join us? At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both ...
Quick apply
IT Support Analyst
Monroe, OH · On-site
Experience with a ticketing system (e.g., ServiceNow, Freshdesk, Tikit) preferred Why join us? At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both ...
Inside Sales Specialist (Pipeline - Not Currently Hiring)
Springfield, OH · On-site
$31K - $52K/yr
... Freshdesk) • Reliable attendance and punctuality • Willingness to be paid partly on performance Do Not Apply If You • Avoid follow-up • Dislike accountability or feedback • Expect customers ...
Inside Sales Specialist (Pipeline - Not Currently Hiring)
Springfield, OH · On-site
$31K - $52K/yr
... Freshdesk) • Reliable attendance and punctuality • Willingness to be paid partly on performance Do Not Apply If You • Avoid follow-up • Dislike accountability or feedback • Expect customers ...
Freshdesk information
See Ohio salary details
$13.48 - $15.79
4% of jobs
$17.89 is the 25th percentile. Wages below this are outliers.
$15.79 - $18.10
23% of jobs
$18.10 - $20.40
17% of jobs
The median wage is $21.27 / hr.
$20.40 - $22.71
17% of jobs
$24.18 is the 75th percentile. Wages above this are outliers.
$22.71 - $25.01
23% of jobs
$25.01 - $27.32
9% of jobs
$27.32 - $29.63
3% of jobs
$29.63 - $31.93
3% of jobs
$31.93 - $34.24
1% of jobs
$34.24 - $36.54
0% of jobs
$36.54 - $38.85
0% of jobs
$13
$22
$38
How much do freshdesk jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for freshdesk in Ohio is $22.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $23.99 per hour, depending on experience, location, and employer.
What is a Freshdesk?
A Freshdesk job typically involves using Freshdesk, a customer support software, to manage customer inquiries, resolve tickets, and improve customer experience. Roles may include support agents, administrators, or managers who handle queries, automate workflows, and analyze support metrics. Responsibilities often vary by company but generally focus on optimizing customer service efficiency.
What does a Freshdesk support specialist do?
A typical day for a Freshdesk Support Specialist involves responding to customer inquiries via email, chat, and phone, managing and resolving support tickets, and collaborating with team members to address complex issues. You'll regularly document solutions, update knowledge bases, and escalate tickets when necessary to specialized teams. The work environment is often fast-paced and team-oriented, with daily targets for ticket resolution and customer satisfaction. Regular communication with other departments, such as product or IT teams, ensures customers receive timely and thorough assistance. This role provides valuable experience in customer relations and technical troubleshooting, often leading to advancement opportunities within support or product management.
What are the key skills and qualifications needed for a Freshdesk position?
To thrive in a Freshdesk Support Specialist role, you need strong customer service skills, problem-solving abilities, and a background in technical support or help desk operations. Familiarity with the Freshdesk ticketing system, CRM tools, and basic troubleshooting certifications are often required. Excellent communication, patience, and the ability to multitask are key soft skills that help you excel in assisting customers and collaborating with team members. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction ratings, and supporting seamless team workflows.
What job categories do people searching Freshdesk jobs in Ohio look for? The top searched job categories for Freshdesk jobs in Ohio are:
Full-time
Re-posted 11 days ago
Job description
Job Summary:
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. The Internal Systems Engineer (Applied AI) role is focused on building AI-powered tools and maintaining a shared agent platform to enhance Customer Operations teams, ensuring effective integration of applied AI into workflows.
Responsibilities:
• Building AI-powered tools and agents.
• Integrate applied AI into workflows using modern frameworks.
• Consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools.
• Building and maintaining a shared agent platform.
• Build and maintain the templates, approved patterns, and deployment infrastructure.
• Develop custom FreshDesk widgets to support our agents.
• Own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
Qualifications:
Required:
• Proven experience building, hosting, and maintaining applications and tools.
• Comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems.
• Deep experience working with REST APIs.
• Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph).
• Experience setting up and running evals for LLM outputs.
• Experience building systems that grade, evaluate, and test AI responses for accuracy and safety.
• Understanding of CI/CD for AI systems and can build regression testing pipelines.
• Ability to design templates, abstractions, and deployment patterns that other people can use.
• Ability to map out complex operational workflows before building.
• Ability to work closely with non-technical business stakeholders.
• Ability to teach non-technical persons how to build their first agent.
• Self-starter who thrives in an agile environment.
• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.
Preferred:
• Experience building agentic workflows to manage household tasks in free time.
• Experience with personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.
Company:
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Founded in 2008, the company is headquartered in Fort Thomas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. The Internal Systems Engineer (Applied AI) role is focused on building AI-powered tools and maintaining a shared agent platform to enhance Customer Operations teams, ensuring effective integration of applied AI into workflows.
Responsibilities:
• Building AI-powered tools and agents.
• Integrate applied AI into workflows using modern frameworks.
• Consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools.
• Building and maintaining a shared agent platform.
• Build and maintain the templates, approved patterns, and deployment infrastructure.
• Develop custom FreshDesk widgets to support our agents.
• Own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
Qualifications:
Required:
• Proven experience building, hosting, and maintaining applications and tools.
• Comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems.
• Deep experience working with REST APIs.
• Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph).
• Experience setting up and running evals for LLM outputs.
• Experience building systems that grade, evaluate, and test AI responses for accuracy and safety.
• Understanding of CI/CD for AI systems and can build regression testing pipelines.
• Ability to design templates, abstractions, and deployment patterns that other people can use.
• Ability to map out complex operational workflows before building.
• Ability to work closely with non-technical business stakeholders.
• Ability to teach non-technical persons how to build their first agent.
• Self-starter who thrives in an agile environment.
• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.
Preferred:
• Experience building agentic workflows to manage household tasks in free time.
• Experience with personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.
Company:
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Founded in 2008, the company is headquartered in Fort Thomas, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About impact.com
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Santa Barbara, CA, US
Year founded
2008