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Contract Freshdesk Jobs (NOW HIRING)

StoreOcean

Shopify Expert (Remote)

Seattle, WA · Remote

This position is for a Part-Time/Contract Shopify Expert position in which you will help fulfill our Shopify small tasks orders. These orders require to work less than 1-hr per task. How will I be ...

Surya Inc

Hospitality Customer Care Specialist

Dallas, TX · On-site

$15.50 - $20.50/hr

Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views ... Freshdesk experience a plus Surya provides equal employment opportunities to all employees and ...

Surya Inc

Hospitality Customer Care Specialist

White, GA · On-site

$15 - $20/hr

Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views ... Freshdesk experience a plus Surya provides equal employment opportunities to all employees and ...

Fortinet, Inc.

Renewals Representative

Sunnyvale, CA · On-site

$63K - $82K/yr

... for both current and expired contracts * Support and assist Customers, Sales, Partners ... Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with ...

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All JobsContract Freshdesk Jobs

Contract Freshdesk information

See salary details

$30

$48

$99

How much do contract freshdesk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for contract freshdesk in the United States is $48.93, according to ZipRecruiter salary data. Most workers in this role earn between $41.11 and $50.72 per hour, depending on experience, location, and employer.

What is the difference between Contract Freshdesk vs Contract Customer Support Specialist?

AspectContract FreshdeskContract Customer Support Specialist
CredentialsBasic customer service skills, familiarity with Freshdesk platformCustomer service experience, communication skills, sometimes certifications
Work EnvironmentRemote or office-based, using Freshdesk for ticket managementRemote or on-site, handling customer inquiries across channels
Employer & Industry UsageTech companies, SaaS providers, customer support centersRetail, telecom, tech firms, customer service centers

Contract Freshdesk roles focus on managing customer tickets using the Freshdesk platform, often requiring technical familiarity with the software. Contract Customer Support Specialists handle customer inquiries across various channels, emphasizing communication skills. While both roles involve customer service, Contract Freshdesk positions are more platform-specific, whereas Contract Customer Support Specialists may work across multiple tools and industries.

More about Contract Freshdesk jobs
What cities are hiring for Contract Freshdesk jobs? Cities with the most Contract Freshdesk job openings:
What are the most commonly searched types of Freshdesk jobs? The most popular types of Freshdesk jobs are:
What states have the most Contract Freshdesk jobs? States with the most job openings for Contract Freshdesk jobs include:
What job categories do people searching Contract Freshdesk jobs look for? The top searched job categories for Contract Freshdesk jobs are:
Contract Freshdesk jobs near you
Infographic showing various Contract Freshdesk job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, 22% Part Time, 1% Temporary, and 20% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $101,781 per year, or $48.9 per hour.
Technical Support Analyst 4 - Richmond, VA (Onsite)

Technical Support Analyst 4 - Richmond, VA (Onsite)

Sivad Consulting

Richmond, VA • On-site

$45 - $50/hr

Full-time

Posted 10 days ago

Job description

Technical Support Analyst 4 – Richmond, VA (Onsite) – (Contract)

  • Hourly Rate: $45.00 to $50.00 per hour
  • Contract: - 7/27/2026 – 6/30/2027
    PARKING is available for this position at $50 per month.

Role Description, Day to Day:

This is part of an agency-wide initiative to modernize technology use to better serve Virginia residents and make government duties more efficient. The online platform will be rolled out for about 20 programs over the next decade and is being supported by the Office of Information Systems, Administrative and Financial Services.

Responsibilities

  • Serve as the primary point of contact for end users seeking assistance with a regulatory case‑management or licensing application built on a low‑code platform.
  • Triage, diagnose, and resolve user‑reported issues, escalating to technical teams when needed.
  • Provide guidance on system functionality, workflows, form completion, and data entry best practices.
  • Document all requests, incidents, and resolutions in the organization's ticketing system.
    Assist with onboarding new users, including account access requests and orientation to system features.
  • Assist in updating and maintaining user‑friendly support materials such as quick‑start guides, FAQs, and knowledge‑base articles.
  • Conduct routine quality checks to validate system behavior and identify potential issues proactively.
  • Collaborate with business analysts and developers to communicate recurring issues and recommend improvements.
  • Support release cycles by helping test new features, documenting results, and guiding users through changes.
  • Ensure all support activities align with agency policies, regulatory requirements, and data‑security standards.

Qualifications (5 years or more experience Required)

  • Strong customer service skills, with the ability to remain patient, clear, and solution‑oriented when assisting users of varying technical abilities.
  • Extensive experience providing customer service, preferably in a technical support, help desk, or application support environment.
  • Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.
  • Experience providing customer or technical support for SaaS or low‑code/no‑code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow).
  • Strong communication skills, with an ability to translate technical concepts into clear, user‑friendly guidance.
  • Experience in testing complex systems to determine that business needs are met.
  • Experience supporting government, regulatory, or compliance‑driven applications preferred.
  • Detail‑oriented, organized, and capable of managing multiple requests simultaneously.
    Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).
  • Ability to work independently while collaborating effectively with cross‑functional teams.
  • Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).