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Sla Management Jobs (NOW HIRING)

Avalore, LLC

Operations Analyst

Arlington, VA · On-site

$85K - $184K/yr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

Avalore, LLC

Operations Analyst

Virginia, MN · On-site

$85 - $184/hr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

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Socket.dev

Operations Analyst

Arlington, VA · On-site

$85 - $184/hr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

New

Avalore, LLC

Operations Analyst

Arlington, VA · On-site

$85K - $184K/yr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

RMantra Solutions

$150 - $190/hr

Security Assessment * SLA Management Basic Qualifications: * Master's degree and 12 years of general experience; total of 18 years of general experience without a degree. REQUIRED SKILLS:

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

SLA management and escalation handling * Remote customer communication and stakeholder management * Analytical reporting and continuous improvement * Process documentation and knowledge management ...

Optomec Inc

Support Manager

Saint Paul, MN · Remote

SLA management and escalation handling * Remote customer communication and stakeholder management * Analytical reporting and continuous improvement * Process documentation and knowledge management ...

Jobtailor

$90 - $130/hr

Ensure fulfillment of contract deliverables, SLA management, ongoing customer education, and product enhancement * Manage customer satisfaction, retention, and referenceability for assigned accounts

New

Marc O'Polo Einzelhandels GmbH

$60 - $80/hr

Du baust Governance- und Performance-Review-Strukturen mit unseren 3PL-Partnern auf und steuerst Vertrags- und SLA-Management. * Du planst Bestände und wesentliche Logistikkennzahlen zur optimalen ...

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Sla Management information

See salary details

$39K

$87.9K

$140.5K

How much do sla management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for sla management in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

What is SLA management?

SLA Management refers to the process of defining, monitoring, and managing Service Level Agreements (SLAs) between service providers and clients. It ensures that agreed-upon service standards, such as response times and resolution times, are consistently met. SLA Management involves setting clear expectations, tracking performance metrics, and addressing any breaches or issues that arise. Effective SLA Management helps improve service quality, build trust with clients, and prevent misunderstandings.

What skills and qualifications are needed for SLA management?

To excel in SLA Management, you need a strong understanding of service level agreements, IT service management frameworks (like ITIL), and analytical skills, often supported by relevant certifications such as ITIL Foundation. Familiarity with SLA monitoring tools, ticketing systems, and reporting platforms is typically required. Excellent communication, negotiation, and problem-solving abilities help in managing stakeholder expectations and resolving issues proactively. These competencies ensure that service commitments are met, client satisfaction remains high, and continuous improvement is achieved in service delivery.

How does an SLA management professional collaborate with other departments to ensure service commitments are met?

SLA Management professionals work closely with teams such as IT operations, customer support, and account management to monitor service delivery and address any issues that may impact agreed-upon service levels. They often facilitate regular meetings to review performance metrics, identify potential bottlenecks, and coordinate corrective actions. Open communication and collaboration are essential to proactively resolve problems and maintain strong client relationships, ensuring that all departments are aligned with SLA objectives.

What is the difference between Sla Management vs Service Delivery Manager?

AspectSla ManagementService Delivery Manager
Primary FocusMonitoring and ensuring Service Level Agreements are metOverseeing overall service delivery and client satisfaction
ResponsibilitiesTracking performance metrics, reporting SLA complianceManaging service teams, coordinating client communication
Required SkillsAnalytical skills, understanding of SLAs, reporting toolsLeadership, communication, service management

While Sla Management focuses on monitoring and maintaining SLA compliance, Service Delivery Managers oversee the entire service delivery process, ensuring client satisfaction and operational efficiency. Both roles collaborate closely but differ in scope and responsibilities.

More about Sla Management jobs

What cities are hiring for Sla Management jobs?

Cities with the most Sla Management job openings:

What states have the most Sla Management jobs?

States with the most job openings for Sla Management jobs include:

What job categories do people searching Sla Management jobs look for?

The top searched job categories for Sla Management jobs are:

Sla Management jobs near you
Infographic showing various Sla Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Operations Analyst

Avalore, LLC

Arlington, VA • On-site

$85K - $184K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Monitor and report on SLA performance, identifying breaches and recommending improvements.

  • Implement and maintain SLA monitoring systems, conduct performance reviews, and generate compliance reports.

  • Collaborate with IT teams and service providers to address SLA breaches and support service improvement initiatives.

Job description

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending improvements. This person will implement and maintain SLA monitoring systems, conduct regular performance reviews, and generate SLA compliance reports for stakeholders. This person will track and analyze key performance metrics, investigate SLA breaches, and work with service providers to address performance issues. This person will assist in developing and updating SLA documentation, including service catalogs and operational level agreements. This person will contribute to the continuous improvement of SLA management processes, participate in service review meetings, and support the negotiation and renewal of SLAs. This person will collaborate with other IT teams to ensure proper implementation of SLA monitoring, assist in troubleshooting SLA-related issues, and contribute to service improvement initiatives. This person will stay current with SLA management best practices and tools, and support the integration of SLA management with broader IT service management frameworks.
Requirements
  • SECRET Security Clearance Required
  • CEH, Cloud+, GCIH, GICSP, GSEC, Security+, or SSCP certification (for Junior/Journeyman roles)
  • SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, or GFACT certification (for Senior roles)
  • We are actively seeking multiple levels:
    • Junior: 0 - 3 years of experience + Bachelor's Degree
    • Journeyman: 4 - 7 years of experience + Bachelor's Degree
    • Senior: 8+ years of experience + Bachelor's Degree
  • Good communication skills, self-starter mindset.
  • Professional proficiency in English is required.
  • Demonstrated proficiency in using all Microsoft Office applications.
  • Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:
  • Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
  • Ability to sit at a computer terminal for an extended period of time.

Physical Demands:
  • While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
  • Employee is often required to sit and use their hands and fingers to operate a computer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:
  • Up to 10%/ Occasional travel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to hr@avalore.ai.
Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.
Benefits
Eligibility requirements apply.
  • Employer Contributions to Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) with a generous matching program
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Employee Assistance Program
  • Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
  • Salary estimates for this job range from $85,000 - $184,000.

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