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Touch Support Jobs (NOW HIRING)

Touch Support

Customer Service Representative

$660/wk

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. * Provided all desktop, laptop, printer, and proprietary software ...

Anthropic

Product Support Specialist

Seattle, WA

Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...

Anthropic

Product Support Specialist

New York, NY · On-site

Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...

TechClub Inc.

Deskside/Desktop Support

Cambridge, MA · On-site

$22.25 - $28.25/hr

... Feet touch support is required onsite for servers in local server rooms or NW devices at site. • Creates/maintain documentation • Centralized hardware and Spare part stocking and inventory ...

New

StoneX Group

Advisor Support Associate

Birmingham, AL · On-site

$16 - $20.50/hr

As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...

Raising Cane's

IT Support Lead

Plano, TX

$20 - $27.50/hr

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...

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Touch Support information

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How much do touch support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for touch support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Touch Support?

A Touch Support job typically involves providing technical assistance and customer support remotely, often for IT services, software, or hardware troubleshooting. Professionals in this role help clients resolve issues through phone, chat, or email by diagnosing problems, guiding users through solutions, and escalating complex cases when needed. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

What are the typical day-to-day responsibilities of a Touch Support specialist?

As a Touch Support specialist, your daily responsibilities usually include responding to incoming support tickets, diagnosing and resolving technical issues, and providing guidance to users via phone, chat, or email. You may also perform system updates, escalate complex problems to higher-level technicians, and document solutions for future reference. The role often involves multitasking and prioritizing requests to ensure smooth operations. Collaboration with IT teams and end-users is common, making strong communication skills essential for success in this position.

What are the key skills and qualifications needed to thrive in the Touch Support position, and why are they important?

To thrive as a Touch Support specialist, you generally need strong technical troubleshooting abilities, customer service experience, and familiarity with IT support protocols. Proficiency with remote desktop tools, ticketing systems, and knowledge base software is often required, along with relevant certifications like CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and resolve issues. These skills are important for providing timely and high-quality technical support, ensuring customer satisfaction and system reliability.

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Touch Support jobs near you
Infographic showing various Touch Support job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer Service Representative

Touch Support

Remote

$660/wk

Other

Re-posted 28 days ago

Job description

Customer Service Representative

Required work experience: not required

Full-time, remote work

Who Are We?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in Mexico!

Responsibilities And Goals You'll Own:
  • Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
  • Assist in onboarding, educating, and supporting our customers through their journey
  • Help and guide our customers with technical and billing-related questions.
  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
  • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
Requirements:
  • Excellent communication skills in the English language, as our clients are primarily US-based
  • Passion for working with people and helping them to get their stuff work
  • Strong interest in developing a career in the IT field
  • Readiness to learn at a fast pace
  • Solution-oriented mindset and passion for resolving problems
  • Readiness to lend a helping hand and pass on the knowledge as you grow with the company
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule
What Do We Offer?
  • Work from home
  • Learning from scratch
  • Entry-level position starting at $660 USD gross
  • The promotional path is clearly defined, and you will know what's required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
  • You will be able to further your development with valuable certifications paid for by the company.
  • A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

Please submit your application in English. Applications submitted in any other language will not be considered.

Apply