Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Command Center Support admin
New Albany, OH · On-site
$55K - $65K/yr
Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Command Center Support admin
New Albany, OH · On-site
$55K - $65K/yr
Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Command Center Support admin
New Albany, OH · On-site
$70K - $75K/yr
Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Command Center Support admin
New Albany, OH · On-site
$70K - $75K/yr
Responding to technology environment monitoring alerts • Grants emergency touch support access for servers and mainframe • Manage, Respond to and Resolve all Incidents, Problems and others ...
Desktop Support
Kansas City, KS · On-site
$25 - $30/hr
Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. * Provided all desktop, laptop, printer, and proprietary software ...
Quick apply
Desktop Support
Kansas City, KS · On-site
$25 - $30/hr
Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. * Provided all desktop, laptop, printer, and proprietary software ...
Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...
Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...
Product Support Specialist
New York, NY · On-site
Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...
Product Support Specialist
New York, NY · On-site
Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an ...
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments. * Anticipate needs before they become issues ...
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments. * Anticipate needs before they become issues ...
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments. * Anticipate needs before they become issues ...
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and other high-visibility business moments. * Anticipate needs before they become issues ...
Support Escalation Specialist
Austin, TX · On-site
$18 - $25/hr
Provide high-touch support for premium users/partners while balancing speed, accuracy, and user experience. * Contribute over time to AI model evaluation and improvement efforts by identifying ...
Support Escalation Specialist
Austin, TX · On-site
$18 - $25/hr
Provide high-touch support for premium users/partners while balancing speed, accuracy, and user experience. * Contribute over time to AI model evaluation and improvement efforts by identifying ...
The role involves managing remote desktop activities, troubleshooting, and implementing solutions related to SCCM and Windows 10. Responsibilities : • Deskside Management, Touch Support, Local IT ...
The role involves managing remote desktop activities, troubleshooting, and implementing solutions related to SCCM and Windows 10. Responsibilities : • Deskside Management, Touch Support, Local IT ...
You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with ...
You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with ...
The Technical Solutions Engineer role focuses on troubleshooting and resolving customer technical issues while providing support for Google Cloud products, ensuring a seamless transition for ...
The Technical Solutions Engineer role focuses on troubleshooting and resolving customer technical issues while providing support for Google Cloud products, ensuring a seamless transition for ...
IT Support Lead
Plano, TX · On-site
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
IT Support Lead
Plano, TX · On-site
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
Advisor Support Associate
$16 - $20.50/hr
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your ...
Advisor Support Associate
$16 - $20.50/hr
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your ...
IT Support Lead
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
Quick apply
IT Support Lead
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
As a Centralized Wealth Management Advisor, Financial Advisor, you'll provide high-touch support to clients in the Mass Market segment while helping uncover opportunities that deepen relationships ...
As a Centralized Wealth Management Advisor, Financial Advisor, you'll provide high-touch support to clients in the Mass Market segment while helping uncover opportunities that deepen relationships ...
IT Support Lead
Plano, TX · On-site
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
IT Support Lead
Plano, TX · On-site
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
IT Support Lead
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
IT Support Lead
$20 - $27.50/hr
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests * Configure, deploy, maintain, patch, recover ...
As a Centralized Wealth Management Advisor, Financial Advisor, you'll provide high-touch support to clients in the Mass Market segment while helping uncover opportunities that deepen relationships ...
As a Centralized Wealth Management Advisor, Financial Advisor, you'll provide high-touch support to clients in the Mass Market segment while helping uncover opportunities that deepen relationships ...
Advisor Support Associate
Birmingham, AL · On-site
$16 - $20.50/hr
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your ...
Advisor Support Associate
Birmingham, AL · On-site
$16 - $20.50/hr
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your ...
Touch Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do touch support jobs pay per hour?
As of Jul 30, 2026, the average hourly pay for touch support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Touch Support position, and why are they important?
To thrive as a Touch Support specialist, you generally need strong technical troubleshooting abilities, customer service experience, and familiarity with IT support protocols. Proficiency with remote desktop tools, ticketing systems, and knowledge base software is often required, along with relevant certifications like CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help professionals effectively assist users and resolve issues. These skills are important for providing timely and high-quality technical support, ensuring customer satisfaction and system reliability.
What are the typical day-to-day responsibilities of a Touch Support specialist?
As a Touch Support specialist, your daily responsibilities usually include responding to incoming support tickets, diagnosing and resolving technical issues, and providing guidance to users via phone, chat, or email. You may also perform system updates, escalate complex problems to higher-level technicians, and document solutions for future reference. The role often involves multitasking and prioritizing requests to ensure smooth operations. Collaboration with IT teams and end-users is common, making strong communication skills essential for success in this position.
What is a Touch Support job?
A Touch Support job typically involves providing technical assistance and customer support remotely, often for IT services, software, or hardware troubleshooting. Professionals in this role help clients resolve issues through phone, chat, or email by diagnosing problems, guiding users through solutions, and escalating complex cases when needed. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.
More about Touch Support jobs
What cities are hiring for Touch Support jobs? Cities with the most Touch Support job openings:
What are the most commonly searched types of Touch Support jobs? The most popular types of Touch Support jobs are:
What states have the most Touch Support jobs? States with the most job openings for Touch Support jobs include:
What job categories do people searching Touch Support jobs look for? The top searched job categories for Touch Support jobs are:
Full-time
Re-posted 20 days ago
Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
176th of 230 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading global IT services and consulting company, and they are seeking a Command Center Support Admin. The role involves monitoring alerts, managing incidents, and supporting data center operations to ensure smooth functioning of IT services.
Responsibilities:
• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
• Implementation of emergency Changes and planned Changes
• Participation in Problem reviews for issues related to associated Command Center Services
• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
• Grants emergency touch support access for servers and mainframe
• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
• Join Major/Significant Incident bridge to assist with impacted applications for the support area
• Participate in physical validation testing that is required during data center area testing
• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with 'AR headset' support
• Participate in annual 'Black Start Support' to validate and report on alarm notification, during utility power testing
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 4 - 6 Years experience
• Command Center operations knowledge and experience
• Data Center operations
• Customer handling skill
• Problem solving
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading global IT services and consulting company, and they are seeking a Command Center Support Admin. The role involves monitoring alerts, managing incidents, and supporting data center operations to ensure smooth functioning of IT services.
Responsibilities:
• Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
• Implementation of emergency Changes and planned Changes
• Participation in Problem reviews for issues related to associated Command Center Services
• Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
• Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
• Grants emergency touch support access for servers and mainframe
• Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
• Join Major/Significant Incident bridge to assist with impacted applications for the support area
• Participate in physical validation testing that is required during data center area testing
• Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with 'AR headset' support
• Participate in annual 'Black Start Support' to validate and report on alarm notification, during utility power testing
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 4 - 6 Years experience
• Command Center operations knowledge and experience
• Data Center operations
• Customer handling skill
• Problem solving
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
What Tata Consultancy Services employees say
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About Tata Consultancy Services
Sourced by ZipRecruiter
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.