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Weekend Touch Support Jobs (NOW HIRING)

Supply Technician

Lemoore, CA · On-site

$37.47/hr

Experience with the following systems of OOMA, NALCOMIS, FEDLOG, ONE TOUCH SUPPORT, DSS- MRO DLA ... Must be able to work days, nights, and weekends as required. * Current valid U.S. Driver's License.

Weekend Caregiver

Trumbull, CT · On-site

$14 - $17.50/hr

... dignity, support and compassion. Duties include, but are not limited to: * Assistance with ... touch. To find out more about this fulfilling career opportunity and to fill out our online ...

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Weekend Touch Support information

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AV / VIdeo Conferencing Support Engineer

AV / VIdeo Conferencing Support Engineer

Strategic Staffing Solutions

Charlotte, NC

$40 - $45/hr

Other

Posted 20 days ago


Job description

Job Title: AV / Video Conferencing Support Engineer

Location: Charlotte, NC (5 days a week onsite)

Duration: 18 months
Pay Rate: $40 - $45 (W2 Only)

Job/Role Description:


  • This role provides white-glove, hands-on support for enterprise video conferencing rooms, AV systems, and Microsoft Teams Rooms (MTR) environments, with a strong focus on delivering an exceptional user experience.
  • This position requires full-time onsite presence five days per week in Charlotte, NC, including travel between multiple locations and occasional weekend support for activities such as system resets or maintenance.
  • Configure, troubleshoot, and maintain Microsoft Teams Rooms (MTR) deployments, including advanced setup and ongoing optimization.
  • Support the ongoing conversion of conferencing rooms from Cisco-based systems to Microsoft Teams Rooms, diagnosing and resolving issues that arise during device transitions.
  • Manage and support conferencing platforms and tools including Microsoft Teams Admin Center, Call Quality Dashboard (CQD), and Cisco Control Hub.
  • Utilize observability tools such as ThousandEyes to monitor performance and troubleshoot issues across conferencing and network environments.
  • Perform hands-on troubleshooting of AV equipment, including displays, conferencing devices, room hardware, and related infrastructure.
  • Deliver proactive, high-touch support to end users and executive-level stakeholders, anticipating needs to ensure seamless meeting experiences.
  • Communicate effectively with stakeholders and partners while maintaining a professional, customer-facing presence in a collaborative team environment.
  • Document support activities, incidents, and resolutions accurately and identify opportunities for improvement in tools, processes, and service delivery.

Required Qualifications:


  • Hands-on experience supporting Microsoft Teams Rooms (MTR), including configuration, troubleshooting, and ongoing maintenance.
  • Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD).
  • Experience with Cisco Control Hub and enterprise conferencing environments.
  • Solid hands-on AV and video conferencing troubleshooting skills for displays, devices, and room hardware.
  • Demonstrated ability to provide white-glove, customer-facing support in professional environments, including to executive-level stakeholders.
  • Experience supporting enterprise or corporate AV and conferencing solutions, preferably with exposure to large-scale deployments or migrations.
  • Ability to work full-time onsite (5 days per week) and travel between multiple locations as needed.
  • Familiarity with observability and network monitoring tools such as ThousandEyes (preferred).
  • Strong interpersonal, written, and oral communication skills with a proactive, detail-oriented approach.
  • Proven ability to prioritize tasks, work independently, and deliver results in a fast-paced, high-visibility environment.
  • Highly self-motivated with strong organizational skills, keen attention to detail, and a customer service orientation.
  • Willingness to support occasional after-hours or weekend activities as required.