Weekend Touch Support Jobs (NOW HIRING)

What Relocity is Doing 

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally through our unique blend of mobility software solutions and high-touch destination services. Our personalized digital transferee experience accommodates all mobile talent and is enabled by our AI-driven native mobile app and workforce mobility platform. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves thousands of cities across the United States, Europe, and Asia. Learn more at www.relocity.com. 

What You'll Do...

As a Part-Time Personal Host (Relocation Consultant), you will be a trusted partner to our clients and their employees, guiding them through every stage of the relocation process. From coordinating their move and ensuring a smooth transition to handling key logistical details with a white-glove approach, you will provide high-touch support to help them feel at home in their new city.

This role is primarily remote (60-70%), with the remaining 30-40% dedicated to in-person client support throughout the city. While you'll have the freedom to manage your time, you will be expected to align your schedule within the company's flexible work policies to ensure you're available for your clients when they need you.

Success in this role requires deep local expertise, exceptional interpersonal skills, and a passion for helping others navigate life changes. Strong project management, calendar coordination, problem-solving abilities, and tech fluency are also fundamental to delivering a seamless experience.

How You'll Do It...

• Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process.
• Provide expert guidance on the city's neighborhoods, transportation options, and local culture to help employees make informed decisions.
• Conduct in-depth housing and school research, including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences.
• Assist with essential services such as DMV registration, banking setup, and other logistical requirements to ensure a smooth transition.
• Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues.
• Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity's proprietary software and GSuite products to create tailored client reports.
• Coordinate and lead area tours, either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities.
• Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates.
• Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience.
• Efficiently manage multiple relocations at various stages, maintaining organization, attention to detail, and proactive follow-ups.
• Handle administrative responsibilities, including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner.

What Past Experience and Current Skills Will Enable Your Success In This Role?

• Must have the legal right to work in the USA
• Must have at least 5 years of residency in the San Francisco Peninsula region, with extensive knowledge of the local rental market, education system, and local registration processes
• Preference for someone based in the Mid-Peninsula Bay Area-ideally between Palo Alto and Menlo Park up through Redwood City, San Carlos, Belmont, and Burlingame.
• Must own (not rent) a reliable, registered, and insured 4-door vehicle with a valid driver's license, as the role involves driving clients for area tours and rental searches.
• Applicants should have the flexibility to dedicate at least 20 hours per week to this role without the demands of full-time employment elsewhere.
• Must be flexible and available to work weekends 
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities. 
• Must be self-motivated, with the ability to work independently and manage time effectively
• Prior personal relocation or moving assistance experience is preferred, but not required

Education and/or Technology Requirement

• Bachelor or Associate's degree (or equivalent) preferred 
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems
• Must have a laptop, smartphone, and reliable internet connection

Language Skills 

• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Pay range: $30.66 - $33.15 hourly 

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work.

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